AI LLM Technology Architecture Sr Mgr

Skill required: Tech for Operations - Artificial Intelligence (AI)

Designation: AI LLM Technology Architecture Sr Mgr

Qualifications:Any Graduation/Post Graduate Diploma in Management

Years of Experience:16 to 25 years
Language - Ability:English(Domestic) - Advanced
About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com

What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationUnderstanding of foundational principles and knowledge of Artificial Intelligence AI including concepts, techniques, and tools in order to use AI effectively.

What are we looking for Python Software DevelopmentGenerative AIMicrosoft ASP.NETMicrosoft Azure DevOpsAbility to work well in a teamWritten and verbal communicationNumerical abilityResults orientation
Roles and Responsibilities: Role:Technical Deployment Lead for Intelligent Helpdesk & Unified Helpdesk SolutionLevel:CL6Start:Immediate
Roles & Responsibilities:The Deployment Lead is a seasoned IT professional with 16+ years of experience, responsible for the end-to-end deployment, adoption, and ongoing success of Intelligent Helpdesk and Unified Helpdesk solutions. This role requires deep expertise in Microsoft Technologies, knowledge Python, AI/Generative AI, and a comprehensive understanding of the SDLC lifecycle within an Agile framework.Key Responsibilities:Deployment Management:Lead and oversee all aspects of solution deployment, including planning, configuration, testing, and rollout of Intelligent Helpdesk and Unified Helpdesk systems.Technical Leadership:Guide and mentor a technical team of 10+ professionals, fostering best practices in development, deployment, and support.Solution & Architecture:Collaborate on solution design and architecture, leveraging expertise in AI/Generative AI to optimize helpdesk functionalities and user experience.Client Engagement:Act as a primary technical point of contact for clients, participating in demos, solutioning discussions, and effectively managing client expectations.Training & Adoption:Develop and deliver comprehensive training programs for end-users and support teams to ensure successful adoption and utilization of the helpdesk solutions.Tier 4 Support & Escalation:Provide expert-level (Tier 4) support, troubleshooting complex issues, and serving as an escalation point for critical incidents.Governance & Reporting:Establish and maintain robust governance processes for deployments, ensuring compliance, and providing regular status reporting to stakeholders.SDLC & Agile Expertise:Drive the successful execution of the SDLC within an Agile development environment, ensuring timely and quality delivery of solutions.Qualification
Any Graduation,Post Graduate Diploma in Management