Advisor, Trust and Safety

You will be joining PhonePe Limited, a company that offers various financial products and consumer tech services in India with a vision to provide equal opportunities for all Indians to access money flow and services. As an Advisor in the Customer Experience team, you will be based in Bangalore and report to the Assistant Manager. Your role will involve taking ownership of customer issues, striving for quick resolutions, and enhancing the overall customer experience. You will collaborate with internal teams to improve solutions and address diverse customer challenges. In this role, you are expected to prioritize customer satisfaction, handle account and transaction queries, and maintain integrity in every interaction. Your responsibilities include leveraging internal resources for issue resolution, building customer trust, and meeting productivity goals. Additionally, you will escalate complex issues, recommend process improvements, and educate customers on utilizing PhonePe effectively. To excel in this position, you should possess excellent communication skills, learnability, active listening abilities, and customer orientation. Being a team player, adaptable, and proficient in multitasking are essential qualities. Fluency in English and Hindi, along with a graduation degree, is mandatory. Proficiency in South Indian languages is preferred. As a full-time employee of PhonePe, you will enjoy various benefits such as medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and other perks like higher education assistance and car lease options. If you are passionate about delivering exceptional customer experiences, collaborating with talented individuals, and contributing to a company's growth, PhonePe offers a dynamic work environment where you can make a meaningful impact. Join us in transforming the way millions interact with our platforms and be a part of our innovative journey towards success.,