Advisor, Service Recovery Reds

As an Advisor at PhonePe Limited, you will play a crucial role in ensuring exceptional customer experience. Located in Bangalore and reporting to the Assistant Manager of Customer Experience, you will be part of a dynamic team dedicated to resolving customer issues promptly and effectively. The Customer Experience team at PhonePe is committed to taking complete ownership of customer problems and enhancing the product based on real-time insights and feedback. In this role, you will collaborate with various internal departments to enhance solutions and provide a seamless experience for our customers. Your responsibilities will include handling customer queries related to PhonePe accounts and transactions, utilizing both phone and data channels, following prescribed guidelines to achieve resolutions, and building customer trust through every interaction. You will be expected to maintain high productivity levels, escalate issues when required, recommend process improvements, and educate customers on maximizing the benefits of PhonePe. To excel in this role, you should possess excellent communication skills, a willingness to learn, active listening abilities, strong customer orientation, and the flexibility to adapt to different situations. Additionally, proficiency in English and Hindi, along with a graduation degree, is mandatory. Multilingual skills in South Indian languages are preferred. As a full-time employee at PhonePe, you will enjoy a comprehensive range of benefits including various insurance coverages, wellness programs, parental support initiatives, mobility benefits, retirement benefits, and other perks such as higher education assistance and car lease options. Join us at PhonePe if you are passionate about delivering exceptional customer service, enjoy working in a fast-paced environment, and are eager to contribute to the growth and success of a leading tech company in India.,