48 Acd Jobs

We are looking for a skilled MuleSoft Developer with 5-10 years of experience to join our team in IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in designing and developing scalable, secure, and efficient software solutions using MuleSoft technologies. Roles and Responsibility Design, develop, test, and deploy MuleSoft applications using various modules such as Anypoint Platform, API Management, and Integration Cloud. Collaborate with cross-functional teams to identify business requirements and design technical solutions that meet those needs. Develop high-quality code that is well-documented, follows best practices, and adheres to industry standards. Troubleshoot and resolve complex technical issues related to MuleSoft applications. Participate in code reviews to ensure adherence to coding standards and quality guidelines. Stay up-to-date with the latest trends and technologies in MuleSoft development. Job Requirements Strong understanding of MuleSoft architecture, features, and functionality. Experience with programming languages such as Java, Python, or Ruby. Familiarity with Agile development methodologies and version control systems like Git. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Strong analytical and critical thinking skills.

Immediate Job Openings on SAP FICO_ Hyderabad _ Contract Experience 10+ Years Skills SAP FICO Location Hyderabad Notice Period Immediate Employment Type Contract Work Mode WFO 9- 10+ years of relevant experience of designing and configuring FICO modules. Should have Implementation experience of S4 HANA FICO with facing role. Must have done 2-3 implementations in S4 HANA .. Experience of customization of various procurement scenario's within the FICO modules. Should have experience of SAP FICO HANA Data Migration. Should have experience of Integrating the SAP FICO solutions with other modules such as SD,MM, PP and FI as well as cloud solutions such as Ariba or with 3rd party solutions. Should have good presentation and communication skills. Should be good in working with onshore-offshore delivery model. Should have the ability to handle escalation. Ability to work in a team environment, effectively interacting with others.

Immediate Openings on SAP PIPO _ Pan India_ Contract Experience 5+ Years Skills SAP PIPO Notice Period Immediate Employment Type Contract Work Mode WFO/Hybrid SAP PIPO Consultant Must have implementations

Looking for a skilled professional with 7-15 years of experience to join our team as a Salesforce LWC + Financial services cloud expert. The ideal candidate will have a strong background in the Employment Firms/Recruitment Services Firm industry. Roles and Responsibility Collaborate with cross-functional teams to design and implement Salesforce solutions. Develop and maintain technical documentation for Salesforce projects. Provide training and support to end-users on Salesforce applications. Troubleshoot and resolve technical issues related to Salesforce implementation. Work closely with stakeholders to understand business requirements and develop solutions. Participate in code reviews and ensure adherence to coding standards. Job Requirements Strong knowledge of Salesforce LWC and financial services cloud platforms. Experience working with clients in the Employment Firms/Recruitment Services Firm industry. Excellent communication and problem-solving skills. Ability to work independently and collaboratively as part of a team. Strong analytical and troubleshooting skills. Familiarity with agile development methodologies.

We are looking for a skilled Azure Engineer with 5-22 years of experience to join our team at IDESLABS PRIVATE LIMITED, located in [location to be specified]. The ideal candidate will have a strong background in designing and implementing scalable cloud-based solutions on Microsoft Azure. Roles and Responsibility Design, develop, and deploy scalable and secure cloud-based applications on Microsoft Azure. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for cloud-based systems and applications. Troubleshoot and resolve complex technical issues related to cloud infrastructure and applications. Ensure compliance with industry standards and best practices for cloud security and governance. Participate in code reviews and contribute to the improvement of the overall code quality. Job Requirements Strong understanding of cloud computing concepts, including design patterns and architecture principles. Proficiency in programming languages such as .NET, Java, or Python. Experience with agile development methodologies and version control systems like Git. Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders. Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results.

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards.

As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the achievement of service levels for each Operations account by actively managing the queue in real-time. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing data for real-time performance evaluation. Obtaining quantifiable performance metrics such as call volume, AHT, and service levels, you will provide critical recommendations to address any performance issues. Monitoring the queue closely against the service level targets, you will proactively devise action plans and communicate with Team Captains and Operations Management. Your role involves cascading vital information to key decision-makers, escalating relevant details on account performance to Management, and documenting major incidents effectively. Staying informed about new policies and procedures related to specific accounts, you will address key issues and challenges in achieving service levels by devising appropriate solutions. Your technical skills should include a Bachelor's Degree in any field, at least one year of Workforce Management experience in the call center or customer service industry, and formal training in Workforce Management. Previous experience in call center operations is also required. Non-technical skills should encompass basic knowledge of workforce management processes, concepts, and principles, familiarity with client specifics and workforce management software systems, understanding of call center operations, and proficiency in MS Office applications and call center-specific software. TELUS values the importance of reflecting values in the workplace, and successful applicants must demonstrate behaviors aligned with their core values, which include prioritizing customers and communities, embracing change and innovation, and fostering teamwork. TELUS is dedicated to fostering diversity and providing equitable employment opportunities based on ability.,

Employment Type: Contract Job Description : Hands on experience SAP HANA and strong knowledge in FICO. Experience in one or more of the following skills SAP S4 Accounts payable SAP S4 Fixed assets SAP S4 General ledger SAP S4 RAR

#Skill SAP SD GTS #Notice Period: Immediate #Employment Type Contract #Work ModeWFO Experience on SAP SD Must have implementations Good knowledge on GTS

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Additionally, you will oversee the architecture and integration of various tools such as ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Managing omnichannel capabilities and ensuring high availability and performance of systems will also be part of your role. You will design and rollout call center infrastructure in cloud environments and ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire, etc. Overseeing real-time and historical reporting tools to enable performance optimization is crucial. Your knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools will help improve customer experience and operational efficiency. Exploring innovations in conversational AI, speech analytics, and customer journey orchestration is also expected. Leading a cross-functional team of IT engineers, developers, and tech support staff, as well as managing vendor relationships with Genesys and other third-party providers, will be part of your responsibilities. Negotiating service level agreements (SLAs), monitoring KPIs, and ensuring compliance with contracts are also key tasks. In terms of Security, Compliance, and Risk Management, you will ensure compliance with industry standards such as GDPR, HIPAA, PCI-DSS, and corporate security policies. Overseeing business continuity, disaster recovery planning, and incident management for contact center platforms is essential. The ideal candidate should hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms, especially Genesys Cloud CX or Engage, in design, configuration, API integrations, and troubleshooting is required. Strong knowledge of contact center technologies like IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools is necessary. Experience managing complex migrations and multi-site/global operations, as well as exposure to cloud platforms and containerized environments, will be advantageous. Your technical leadership and strategic planning skills, deep understanding of call center architectures, project and vendor management capabilities, omnichannel customer experience expertise, and proficiency in performance analytics and KPI management will be valuable assets. Excellent problem-solving and communication skills are also essential for this role. Preferred certifications include Genesys Certified Professional (GCP) Cloud CX or Engage, as well as PMP or ITIL Certification.,

Assist in addressing and resolving data quality issues reported by users and data stakeholders, including anomalies, inconsistencies, and data quality concerns. Participate in the monitoring, tracking, and management of data quality incidents and requests, ensuring timely and effective responses. Assist in creating and maintaining comprehensive documentation of data quality issues, resolutions, and best practices for reference and training. Support the Data Quality Service Desk Lead in managing and escalating complex data quality issues to the relevant teams, ensuring appropriate actions are taken. Assist in tracking and reporting on data quality incidents and metrics to ensure transparency and accountability. Excel Basic understanding of SQL. Good communication and Aptitude. Qualifications Graduate Additional Information 100% Work from Office (24 X7) No Mobile Phones/storage devices allowed within the floor Rotational shifts Current office location is Vikhroli however team will move to Thane (GB) in few months Job Location

Your Tasks: Stock exchange compliance requirements of Listed Companies under SEBI LODR. Compliance of SEBI Insider Trading Regulations and maintenance of Structured Database Compliance with Investor Education and Protection Fund Rules, Review and processing of IEPF Claims, Entitlement Letters and Filing of Verification Reports Filing of Statutory forms/documents with Stock Exchanges and ROC. Drafting of Agenda and Minutes of the Board and General Meetings. Assisting in conducting Board and General Meetings. Handling of statutory and secretarial audits. Drafting of Notes on significant Amendments and compliances. Maintenance of statutory registers and other records. Monitoring tools for compliance with laws applicable to the company and periodic updation. Drafting of Annual Report and other Statutory Reports. Managing compliances and records of Subsidiary Companies Coordination with Auditors, RTA and various required agencies to ensure compliance as applicable to the Company. Periodical website updating as per statutory requirements. Your Profile: Associate Member of Institute of Company Secretaries of India (ACS). 3+ years of experience as Company Secretary. Have hands-on experience of IEPF, Stock exchange filings and PIT Compliances. Preferably have interacted with Stock Exchanges for compliance matters Excellent Subject Knowledge of Companies Act and SEBI Regulations. Having sound knowledge of compliances of listed companies The professional should have good subject knowledge and be well versed with the recent updates in corporate and securities laws

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year DiplomaKey Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:-Any Degree or 3 Year Diploma Qualification Any Degree or 3 Year Diploma

ROLE : Analyst WFM (9A) DESIGNATION: Analyst, Real Time Management LOCATION : GGN YEARS OF EXPERIENCE : 1-2 Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues for all sites through the operating window (Anytime 24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, Outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call centre industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Qualification : Graduate NOTE: It's a walkin drive

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:Any degree 15 years of Full time education Qualification Any Degree or 3 Year Diploma

We are looking for a skilled Amazon Connect Center Architect with 12 to 20 years of experience. The ideal candidate will have expertise in designing and implementing scalable and reliable cloud-based contact center solutions using Amazon Connect and AWS ecosystem services. Roles and Responsibility Lead the end-to-end implementation and configuration of Amazon Connect. Design and deploy contact center setups using CI/CD pipelines or Terraform. Develop and implement scalable and reliable cloud-based contact center solutions. Integrate Amazon Connect with Salesforce (Service Cloud Voice) and other CRM systems. Collaborate with cross-functional teams to ensure seamless integration and deployment. Troubleshoot and resolve technical issues related to Amazon Connect and AWS services. Job Proficiency in programming languages such as Java, Python, and JavaScript. Experience with Amazon Web Services, including Lambda, S3, DynamoDB, Kinesis, and CloudWatch. Familiarity with telephony concepts, including SIP, DID, ACD, IVR, and CTI. Strong understanding of CRM integrations, especially Salesforce Service Cloud Voice. Experience with REST APIs and integration frameworks. Hands-on experience with AWS services, including Amazon Lex, Amazon Connect, and IAM. AWS Certified Solutions Architect or Amazon Connect certification is preferred. Experience with Amazon Connect (Contact flows, queues, routing profile). Integration experience with Salesforce (Service Cloud Voice).

We are looking for a skilled MuleSoft Developer with 5-10 years of experience to join our team in IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in designing and developing scalable, secure, and efficient software solutions using MuleSoft technologies. Roles and Responsibility Design, develop, test, and deploy MuleSoft applications using various modules such as Anypoint Platform, API Management, and Integration Cloud. Collaborate with cross-functional teams to identify business requirements and design technical solutions that meet those needs. Develop high-quality code that is well-documented, follows best practices, and adheres to industry standards. Troubleshoot and resolve complex technical issues related to MuleSoft applications. Participate in code reviews to ensure adherence to coding standards and quality guidelines. Stay up-to-date with the latest trends and technologies in MuleSoft development. Job Requirements Strong understanding of MuleSoft architecture, features, and functionality. Experience with programming languages such as Java, Python, or Ruby. Familiarity with Agile development methodologies and version control systems like Git. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Strong analytical and critical thinking skills.

Roles and Responsibility Manage and implement SAP PPQM solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP PPQM projects. Provide training and support to end-users on SAP PPQM functionality. Troubleshoot and resolve technical issues related to SAP PPQM. Analyze business processes and identify areas for improvement using SAP PPQM. Job Requirements Strong knowledge of SAP PPQM modules and functionalities. Experience working with various stakeholders to understand business requirements. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Familiarity with industry-specific regulations and standards.

Immediate Job Openings on SAP FICO_ Hyderabad _ Contract Experience 10+ Years Skills SAP FICO Location Hyderabad Notice Period Immediate Employment Type Contract Work Mode WFO 9- 10+ years of relevant experience of designing and configuring FICO modules. Should have Implementation experience of S4 HANA FICO with facing role. Must have done 2-3 implementations in S4 HANA .. Experience of customization of various procurement scenario's within the FICO modules. Should have experience of SAP FICO HANA Data Migration. Should have experience of Integrating the SAP FICO solutions with other modules such as SD,MM, PP and FI as well as cloud solutions such as Ariba or with 3rd party solutions. Should have good presentation and communication skills. Should be good in working with onshore-offshore delivery model. Should have the ability to handle escalation. Ability to work in a team environment, effectively interacting with others.

Immediate Openings on SAP PIPO _ Pan India_ Contract Experience 5+ Years Skills SAP PIPO Notice Period Immediate Employment Type Contract Work Mode WFO/Hybrid SAP PIPO Consultant Must have implementations

Looking for a skilled professional with 7-15 years of experience to join our team as a Salesforce LWC + Financial services cloud expert. The ideal candidate will have a strong background in the Employment Firms/Recruitment Services Firm industry. Roles and Responsibility Collaborate with cross-functional teams to design and implement Salesforce solutions. Develop and maintain technical documentation for Salesforce projects. Provide training and support to end-users on Salesforce applications. Troubleshoot and resolve technical issues related to Salesforce implementation. Work closely with stakeholders to understand business requirements and develop solutions. Participate in code reviews and ensure adherence to coding standards. Job Requirements Strong knowledge of Salesforce LWC and financial services cloud platforms. Experience working with clients in the Employment Firms/Recruitment Services Firm industry. Excellent communication and problem-solving skills. Ability to work independently and collaboratively as part of a team. Strong analytical and troubleshooting skills. Familiarity with agile development methodologies.

We are looking for a skilled Azure Engineer with 5-22 years of experience to join our team at IDESLABS PRIVATE LIMITED, located in [location to be specified]. The ideal candidate will have a strong background in designing and implementing scalable cloud-based solutions on Microsoft Azure. Roles and Responsibility Design, develop, and deploy scalable and secure cloud-based applications on Microsoft Azure. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for cloud-based systems and applications. Troubleshoot and resolve complex technical issues related to cloud infrastructure and applications. Ensure compliance with industry standards and best practices for cloud security and governance. Participate in code reviews and contribute to the improvement of the overall code quality. Job Requirements Strong understanding of cloud computing concepts, including design patterns and architecture principles. Proficiency in programming languages such as .NET, Java, or Python. Experience with agile development methodologies and version control systems like Git. Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders. Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results.

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards.

Roles and Responsibilities Bridge management and employee relations by addressing demands, grievances, orother issues. Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization. Desired Candidate Profile

We are looking for a highly skilled and experienced TeamConnect Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Manage and coordinate with clients to understand their requirements and provide effective solutions. Develop and implement strategies to improve client satisfaction and retention. Collaborate with internal teams to ensure seamless delivery of services. Analyze market trends and competitor activity to identify growth opportunities. Build and maintain strong relationships with clients and stakeholders. Identify and mitigate risks associated with client interactions. Job Requirements Proven experience as a TeamConnect Professional or similar role. Strong understanding of client needs and market trends. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with employment firms or recruitment services firms is preferred. For more information, please contact us at 6579042.