Account Manager

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Account Manager at GDS is primarily responsible for working with account leadership to support the planning and implementation of the account activation strategy. The GDS AM will closely collaborate with the Global Client Service Partner (GCSP) and Client Executive (CE) to drive global account activation, account management excellence, sales and program management, account communications, and administration. This role is focused on activities that do not require client proximity and aims to ensure active engagement across all locations and Service Lines of the firm for Exceptional Client Service (ECS) in both internal and external encounters. The Account Manager will be aligned to GCSP, CE, or the account team and will be based in a non-client proximate location. **Your Key Responsibilities** **Account Management & Acceleration Support:** - Implement Global BD strategy, methodology, and processes at the Account level. - Co-develop the account strategy in collaboration with account leadership and drive the global execution of the account plan. - Support the account team in driving service line planning activities and account integration. - Conduct Account Maturity Assessments and support in the preparation of Account Acceleration sessions. - Prepare global account meeting materials and facilitate account team meetings. - Follow up on account actions by tracking progress against deadlines and driving activity. - Develop and manage the account onboarding process and appropriate materials. - Co-develop the client experience program, drive execution to collate client feedback, and follow-up on action plans. - Act as a project manager for Account-specific initiatives/projects. - Review account financials to provide awareness to account leadership on drivers of account performance. - Monitor operational metrics important to the team each month and work with account partners or service line leaders on troubleshooting issues. - Support special projects as needed that require financial data/analysis. **Sales and Program Management:** - Manage the annual global revenue planning process with service leaders on EY's priority accounts. - Own and manage the Client Relationship Management (CRM) process. - Co-develop the account relationship strategy, including management of the global relationship map. - Manage the account pipeline process and drive discipline across the global team. - Coordinate the pursuit process for opportunities, working closely with key partners. - Execute win/loss debriefs. - Identify EY thought leadership and insights to be shared with the client. - Create and maintain account marketing materials. - Develop and maintain relationships with Account Managers, Market Segment Managers, to understand the latest marketplace, alliance, and solution activity within the sector or like accounts. **Information and Knowledge Management:** - Collaborate and partner with enabling functions of EY in supporting the account. - Be the knowledge steward of the account and connect the global team to EY tools and client business issues. **Marketing Management:** - Develop and execute an account marketing plan. - Support the creation and distribution of team communications. - Develop and maintain relationships with account teams to understand best practices for marketing activities. **Communication and Administration:** - Serve as a subject matter expert for all information related to the account. - Leverage EY resources to support the account. - Manage Account-specific events and identify targeted thought leadership. **Analytical/Decision Making Responsibilities:** - Make decisions on behalf of Partners to expedite results. - Influence without direct authority, frequently providing coaching and input to a high level of firm leadership. **Skills And Attributes For Success:** - Project Management experience. - Presentation/Analysis skills. - Professional maturity to interact with Account leaders. - Effective communication skills. - Consultative approach to problem-solving. - Emotional Intelligence. - Networking abilities. - Entrepreneurial/Proactive behaviors. **To qualify for the role, you must have:** - Postgraduate in business management, preferably an MBA. - 8+ years working in a professional services firm delivering operational enablement services. - Previous sales, marketing, and business development experience. **Certification Requirements:** - Expected to remain current on relevant EY training and curriculum. **Ideally, you'll also have:** - Account Management and data reporting skills. - Exposure to tools like Tableau, PowerBi, etc. - Credible experience working in a fast-moving, client-driven environment. **Technologies and Tools:** **Must Haves:** - Mastery of the Microsoft Suite (Outlook, Skype, Excel, PowerPoint, Word, SharePoint). **Nice to Have:** - Experience using Procurement portals. - Microsoft BI. - Exposure to AI-enabled platforms. **What We Look For:** - A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things. - Professionals with strong interpersonal skills, confidence, maturity, and the ability to build strong client relationships. **What We Offer:** EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We offer a wide variety of career opportunities that span all business disciplines and provide continuous learning, transformative leadership, and a diverse and inclusive culture. EY | Building a better working world.,