Account Director(Client Servicing-Digital)- Marketing Agency

The Account Director position at The Marcom Avenue is a key leadership role within the Client Servicing department located in Gurugram. The Marcom Avenue is a full-service integrated marketing agency known for its innovative storytelling, strategic brand positioning, and digital-first impact. As an Account Director, you will be responsible for leading multiple brand mandates with a focus on creativity, digital strategy, and social relevance. Your role will involve being the strategic partner that clients rely on and the driving force behind cross-functional team collaboration. Key Responsibilities: - Take ownership of strategic planning and execution for key client accounts. - Develop socially-driven and creatively compelling campaigns to achieve tangible brand impact. - Act as the main point of contact for CXOs and senior client stakeholders. - Collaborate with creative, content, performance, and media teams to deliver integrated solutions. - Transform client briefs into innovative ideas and ensure their successful implementation. - Stay informed about cultural, social, and digital trends to guide storytelling and platform relevance. - Conduct quarterly business reviews, manage performance metrics, and report ROI to clients. - Identify growth opportunities through upselling, cross-selling, and value-added initiatives. - Provide mentorship and inspiration to client servicing teams to foster a culture of ownership, creativity, and high performance. - Ensure high client satisfaction through strategic insight and delivery excellence. Qualifications and Skills: - Experience: Minimum of 8 years in client-facing roles at integrated or digital marketing agencies. - Education: Bachelor's degree. - Strong creative and social media sensibility with an understanding of culture, content, and conversions. - Profound knowledge of both digital and traditional media ecosystems. - Strategic thinking abilities to translate client objectives into compelling campaigns. - Leadership experience, including mentoring and team management skills. - Excellent presentation and communication abilities. - Expertise in budget planning, forecasting, and business growth strategies. Joining The Marcom Avenue means more than just managing clients; it involves building iconic brands, leading award-winning work, and growing within a creative tribe that embraces uniqueness. If you possess the mind of a marketer and the heart of a creator, this is the perfect place for you to thrive.,