Academic Coordinator

Technical Requirements:

Laptop with camera or external camera with good quality

Proper power back up

High speed wifi connection of above 50 Mbps

Noise-free environment

Must known Languages:

Work Location :

Basic Qualification:

• A Bachelor's degree in education is a must.
• Strong communication and interpersonal skills,including the ability to communicate effectively with students,parents,mentors and managers.
• Ability to multitask,prioritise,and work in a fast-paced environment.

Availability to work on weekends(Saturday and Sunday)as per operational requirements.

Key Responsibilities:

• Conduct intro calls to onboard new students, providing an overview of the platform and answering their initial queries.
• Coordinate with mentors to ensure effective delivery of educational content.
• Allocate batch sessions to enrolled students and ensure proper scheduling.
• Guide students and provide necessary academic support through calls and messages.
• Motivate and counsel students and parents regularly to ensure engagement and satisfaction.
• Collaborate with the sales team to ensure smooth student onboarding.
• Provide timely assistance to students, parents, and mentors regarding any academic issues.
• Communicate important updates and information to students and parents via phone calls and WhatsApp.
• Ensure students complete homework and test work assigned by mentors.
• Track student attendance during live sessions and follow up with students who miss classes.
• Forward student doubts from WhatsApp to mentors and ensure timely responses.
• Conduct live test sessions on Sundays and ensure maximum student participation.
• Follow up with parents of students who consistently miss classes to address concerns.
• Regularly update process documents to ensure adherence to best practices.
• Assist the Retention team by coordinating with parents to gather feedback and discuss upskilling opportunities.
• Conduct welcome calls with students after one week of classes to gather feedback and identify areas for improvement.
• Coordinate parent-teacher association (PTA) meetings, ensuring proper feedback is gathered from parents, mentors, and coordinators and recorded in a detailed report.