Xactly support analyst

Role Responsibilities:

• Develop and support Xactly Incent and Connect
• Design, develop and test reports & dashboards
• Trace unexpected results back to their source and diagnose underlying issues. If unable to resolve directly, own coordination and resolution with appropriate resources
• Coordinate with the Xactly Data Warehouse and ETL teams to implement commission data changes, and output data for consumption by other business teams
• Document system configuration and payment administrative processes
• Provide guidance to the business, building domain knowledge, gathering requirements, providing solutions and impact analysis
• Remain current with Xactly products and modules through regular engagement with and training through Xactly resources
• Be mindful of changes to the business that may impact the current solution - new products and business lines, acquisitions, reorganizations, system changes, etc.
• Work with SOX auditors in providing necessary changes and documentation
• Perform ad-hoc reporting and analysis to provide business insight
• Serve as an escalation resource for Tier 2 & 3 issues
• Provide input and knowledge sharing with Technology teams
• Drive technology, business and Xactly adoption best practices
• Participate in scheduled and ad-hoc training in order to improve policy and process acumen
• Perform other duties as assigned

Skills Required:

• Provent experience supporting Sales compensations (commissions, bonuses)
• Advanced SQL and ETL skills
• Experience with Salesforce
• 3 years experience with Xactly Incent and Connect (preferred)
• Experience with the implementation process of Xactly Incent and Connect
• Strong verbal and written communication skills to interact with users, cross-functional colleagues and IT
• Ability to accurately collect information in order to understand and assess the needs and situation
• Strong attention to detail
• Familiarity with GDPR and data security
• Familiarity with reporting/data mining methodologies
• Ability to prioritise workload and provide timely follow-up and resolution
• Ability to work effectively in a fast-paced environment and handle multiple projects
• Strong problem solving, troubleshooting and analytical skills
• Strong verbal and written communication skills to interact with team members

Qualifications:

• Bachelors Degree or equivalent experience
• Xactly Admin qualified (preferred)
• ITIL qualification is a plus