5 Workplace Services Jobs

Workplace Experience Reporting to the TRIL ASSET TEAM and CBRE PM LEAD, the Implementation & Operations Lead or Customer Experience Lead is responsible for overseeing the successful delivery of Host Building Tenant Engagement services and assisting with the rollout of the people and experience services product arms of the Host business. The person will work closely with the TRIL ASSET TEAM and CBRE PM LEAD, along with HOST BUILDING OPERATIONS & TECHNICAL TEAM, to assist with solutioning of Host Building capabilities along with all the implementation & Operations, Deployment & Execution of the Mobile Access, VMS and Tenant Portal for the client in all TRIL SITES in India. This would include running workshops with the Implementation Team during the digital implementation process to ensure the right services and people are allocated to the project. Candidate will be delivering the App and all the capabilities and services for the clients, and will be accountable for the delivery of the same for all sites. As client demands change, candidate would allocate the resources required to deliver the work. Candidate would be assisting with scaling up the Tenant Experience along with Content & Partnership Lead and will be responsible for ensuring tools and processes are unified across the region and will work closely with the TRIL & CBRE Team to assist in the building of collective resources to support growth in region. SNAPSHOT OF RESPONSIBILITIES Allocate engagement resources via Property Management Team to TRIL Sites Support implementations with client strategy workshops Support Content & Partnership Lead with CX account management Review core engagement plans with Customer Experience Managers Establish and review experience partners for the region Ensure tools and processes are being utilised and adhered to, including procurement Work with Host global teams on new processes and improvements Assist in the development and roll out of Host Building App & All training programs for Tenants and Property Mgt Teams and TRIL Leadership Collecting and distributing best practice knowledge and case studies for Host Building and CBRE and TRIL leadership Ensure digital updates are utilised by All Teams and communicate feedback to Product Team Become Escalation point for clients with customer experience services and support Content & Partnership Lead to manage App Hygiene and all capabilities Support in the onboarding process for the clients in all the TRIL SITES in INDIA Support in getting 50% downloads in the 1st Quarter of Launch Dependent upon activation of Mobile Access, VMS and Tenant Portal and Parking in all sites via Host App is mandatory. Managing the complete Launch and also Engagement Plan and the marketing + Retail Strategy along with Content & Partnership Lead Making sure to manage not just downloads but also Registrations, MAU, Engagement, NPS & CSAT Scores etc Creation and execution of the tenant engagement calendar along with Content & Partnership Lead Ensure seamless execution of all capabilities across all assets and being compliant with TATA Realtys policies. Measure activities, manage leads and opportunities, and generate reports for leadership on program/event/activation success NO. ABSOLUTE EXPERIENCE LEAD DRIVING THIS Managing Launch Plan, App Testing, Onboarding of Tenants, and interaction with tenants along with communication of launch. Managing Dashboard Training - Teams need be deployed in respective assets to train them. Managing Detailed GANTT CHART for delivery of all capabilities and services at all sites Managing Access Control & VMS at Ramanujan, Intellion Edge, Intellion Park, IT Square (VMS) Managing F&B & Hunger Box at Ramanujan, Intellion Edge, Intellion Park Managing all Retail + F&B Offers and engaging with vendors via Content & Partnership Lead to support Vendors and traiings for Tech Discussion Managing Parking (Ramanujan), (Edge), (Park) Shuttle Service (Square) - OR Scanning System has been configured and has completed Testing Internally

Job Description **mandatory SN Required Information Details 1 Role** Digital Workplace (SD & EUC) Automation Solution Architect 2 Required Technical Skill Set** Sound knowledge of ServiceDesk operation process, Tools and Analytics Extensive knowledge of digital ServiceDesk Automation solution using market standard virtual agent platforms (ServiceNow VA, Azure Bot, Kore.AI, Amelia etc.), ServiceNow Orchestrator and ITSM, Avaya, AWS Connect and digital works place automation tools& platforms (Nexthink, Nanoheal etc.) Sound knowledge of Workplace or EUC process, Tools and Analytics, remote support, desktop engineering, field support, touch services, messaging & collaboration. Digital workplace automation tools & platforms (ignio DWS, Nexthink, Nanoheal, Systrack etc.) Strong Experience with at least one Orchestration & automation platform (ServiceNow Orchestrator, Ansible, etc.) 3 Good to have Technical Skill Set Exposure & experience with, Aternity, 1E Tachyon Exposure to ITSM tools (Ex: ServiceNow, BMC Remedy) 4 Desired Experience Range** 5 to 15 years 5 Location of Requirement PAN India Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally should not be more than ) 5+ experience in Workplace (EUC) & SD operations or overall, 5+ years of experience with Automation solution in ServiceDesk/wider IT Ops Automation with exposure to Workplace (EUC) & IT Operation At least one implementation experience of SD / workplace automation solution (EUC) and/or ServiceDesk automation solution Implementation experience with API (Rest / Webservice / SOAP / XML over https) for integration with Monitoring tools, ITSM (Service Now/Cherwell/Remedy), Experience working with one Virtual agent platform (Azure based, AWS based, ServiceNow VA) Excellent presentation skills & ability to articulate Automation Solution for SD and EUC Automation deals area in a simplified manner understood by various levels of customer Good-to-Have Knowledge of chat/voice bot integration experience on Bot (Ex: RASA, Kore.AI) Ability to spot & mine automation interventions opportunities in various sub processes Good experience in MS Excel, Power point and Word SN Responsibility of / Expectations from the Role 1 Author Automation Solution for SD and EUC Automation deals. Defense/support defense (including presentation and demo) of automation solution with customers 2 Position & defend TCS IT Ops Automation offerings with our internal stakeholders (Industry Vertical team, IT Operation Services Team) 3 Defence/support defence (including presentation and demo) of automation solution with customers Support Geo Sales & Solution Team with various customer meeting preparation 4 Collaborate with various offerings team with TCS to incorporate newer and up to date offerings & case studies in IT Operation Automation solution proposal 5 Support Geo Sales & Solution Team with various customer meeting preparation. 6 Develop & share reusable solution assets/frameworks with rest of the solution team 7 Liaise with Automation & AI & workplace automation solution product vendors for product solution collaterals and pricing 8 Train, coach and guide the generalist member of the team with latest and greatest of workplace automation platforms, Chat/Voice bot, contact centre product 9 Create & present POV on workplace automation solution, virtual agent & contact centre automation solution for wider organization and Industry consumption 10 Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

Job Description: Specialist Salesperson - Digital Workplace Services Job Summary: The Specialist Salesperson for Digital Workplace Services will be responsible for identifying, qualifying, and closing new business opportunities related to our comprehensive suite of digital workplace solutions. This role requires a deep understanding of the digital workplace landscape, GenAI tools, applicability to the Indian market with excellent communication skills, and a proven track record of exceeding sales targets. The successful candidate will act as a trusted advisor to clients, providing tailored solutions that address their specific business needs. Responsibilities: Sales Strategy & Execution: Develop and execute a strategic sales plan to achieve and exceed sales targets within the assigned territory or industry vertical. Identify and qualify potential leads through various channels, including networking, cold calling, and online research. Conduct thorough needs assessments and present compelling value propositions to prospective clients. Prepare and deliver persuasive sales presentations and proposals. Negotiate contracts and close deals, ensuring favorable terms for both the client and the company. Maintain accurate and up-to-date sales records in CRM systems. Technical Expertise & Client Relationship Management: Develop a deep understanding of our digital workplace services and stay abreast of industry trends and emerging technologies. Act as a subject matter expert, providing insightful advice and guidance to clients on digital workplace best practices. Have technical understanding at a capabilities level and what problem will this solve” on tools like Nexthink, ServiceNow, Copilot and other next gen/ Gen AI tools Build and maintain strong relationships with key decision-makers and stakeholders. Collaborate with technical teams to ensure seamless solution delivery and client satisfaction. Proactively address client concerns and resolve any issues that may arise. Provide excellent post-sale support. Market Analysis & Business Development: Conduct market research to identify new business opportunities and competitive threats. Attend industry events and conferences to network and generate leads. Develop and maintain a strong understanding of the competitive landscape. Provide feedback to the product and marketing teams on market trends and client needs. Work closely with marketing to develop targeted campaigns. Qualifications: Bachelor's degree in Business Administration, Information Technology, or a related field. Minimum 8 years of proven sales experience in the digital workplace services industry or related technology sector. Strong understanding of digital workplace technologies and solutions, including cloud computing, collaboration tools, endpoint management, and security. Excellent communication, presentation, and negotiation skills. Proven ability to build and maintain strong client relationships. Results-oriented with a strong track record of exceeding sales targets. Ability to work independently and as part of a team. Proficiency in CRM systems (Salesforce). Ability to learn and adapt quickly to new technologies. Strong organizational and time management skills. Preferred Qualifications: Industry certifications related to digital workplace technologies Experience selling managed services. Role & responsibilities Preferred candidate profile

Position Title : Service desk Engineer REPORTING TO: Service Desk Manager Environment Testing Europe WORKING LOCATION: Bangalore - India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Environment Testing Europe. You will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. SPECIFIC ASSIGNMENTS : As part of the Environment Testing Europe Team you will act as primary contact to support infrastructure regarding: Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Infrastructure related problems for service provided to Environment Testing Europe. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Register, classify, route, follow-up and resolve request according to internal processes. As 1st Level Support Provides technical support to end-users by identifying problems, researching and answering questions, troubleshooting problems or forward them to the 2nd level support Own the incoming requests and manages escalations. Support in creation operational documents/instructions for Service Desk team. Identify and document Workarounds. Support maintenance and accuracy of Knowledge articles available for end-users via service portal. Identify candidates for Service Catalogue items based on commonly requested items by end users. REQUIRED SKILLS : An ideal candidate should have: 2+ years of experience in Service Desk agent function. Basic understanding of Azure Cloud and M365. Excellent communication and interpersonal skills. Very good command of English written and spoken. Can do approach and capability to work in dynamically changing environment. Below skills will be an advantage: Service Now, BMC Helix knowledge. ITIL Foundation certificate. Azure Cloud knowledge. File name: Page 1 of 2

Talent Acquisition & Workforce Planning Compensation, Payroll & Compliance Performance Management & Employee Engagement Employee Relation & Workforce culture HR Operation & Resource Optimization HR Strategy & Organizational Development Provident fund Annual bonus