28 Workplace Management Jobs

What this job involves Job Description Summary This position is in its nature proactive and focused on the detail, to ensure workplace services of the Facilitys allocated to this Lead ,are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role oversees the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with all the team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. A key aspect of this role is engagement with other service partners to deliver on consistency of service to Occupants and Guests. Job Description Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Ensures resets back to agreed format, including owning Clients Clear Deck policy Lost property process as per enactment and associated reporting Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace Client/Stakeholder Management (in support of the Site lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management: Ensure the following in all those Facilitys that is attached to this Cluster be adhered completely To Assist Reporting Manager for the smooth running of operations. Provide daily, Weekly, Monthly Facility report on time Accurate tracking of spent, and control over budget Routine checks of all systems including Critical Systems, reporting, tracking for closure Ensure carrying out all CMMS on the tool on time Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Inventory Management of all soft services and Maintenance inventory accurately Routinely inspect all contracted services to ensure performance measures are being maintained. Ensure zero down time Achieve Client satisfaction as per Client expectations. Plan, organize and arrange internal events for any processes or business including town hall meeting Develop contact and coordinate with Security team, GIT/IT, Admin team, Business team. Timely inputs to Admin lead for any concerns Provide assistance in general administrative activities as and when required. Contribute to the Monthly Management Report to Client. Compile and follow-up Landlord issues through Landlord tracker. Ensure timely invoice submissions Provide comprehensive workplace management for the office premises Track resolution of user's complaints and concerns with solutions and follow up Implementation of service task, procedures and policies Structured review of risk assessments, mitigation plan Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to reporting manager Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Sound like you To apply you need to be: CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Excellent verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills A minimum of 4 to 6 years in the facility management industry/hospitality industry with a Bachelors degree An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must. Critical Competencies for Success (with corresponding I am JLL behaviours) Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude Program Management & Organizational Skills I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures

We are looking for a skilled professional to join our team as an Assistant Manager Workplace Experience in the Real Estate industry. The ideal candidate will have 6-8 years of experience and be based in India. Roles and Responsibility Manage and oversee workplace experience initiatives to enhance employee engagement and productivity. Develop and implement strategies to improve office facilities and services. Collaborate with cross-functional teams to align with business objectives. Conduct surveys and feedback sessions to gauge employee needs and preferences. Analyze data to identify trends and areas for improvement in workplace operations. Implement changes to improve overall workplace experience. Job Requirements Strong understanding of real estate principles and practices. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Ability to adapt to changing priorities and deadlines.

About Index Exchange: Index Exchange is a global advertising supply-side platform that enables media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers. With over 20 years of experience accelerating the ad technology evolution, we are a proud industry pioneer. Working at Index: Index provides an exciting and fast-paced work environment where you can feed your ambition, lean into trust and transparency, and receive genuine support from your colleagues. The company is built on core values that are lived every day, not just as buzzwords. Index prides itself on independence and openness, both in technology and teams, fostering a diverse and inclusive culture that celebrates unique differences to drive the company forward. Job Summary: As an HR Generalist at Index Exchange, you will be responsible for managing various HR functions, including recruiting support, onboarding, employee relations, benefits administration, workplace management, and ensuring compliance with labor laws. You will partner with employees and managers throughout the employee lifecycle, from performance management and coaching to employee onboarding and off-boarding. Additionally, you will support HR Business Partners in data analysis, talent management, workforce planning, and culture development, focusing on employee engagement, diversity, and inclusion. Key Responsibilities: - Support the development and execution of the People Team Roadmap plans, turning strategy into action to impact growth and success. - Align with the HRBP team to support the employee lifecycle, providing comprehensive support from onboarding to off-boarding, including performance reviews, compensation planning, and talent development. - Act as a trusted advisor to managers and employees, guiding them through HR matters and offering solutions to navigate challenges confidently. - Translate policies and processes for clear communication and compliance across teams. - Influence and support transformation and change management initiatives within the business. - Assist with research and provide insights for strategic decision-making. - Collaborate with People Ops team to ensure operational needs are met and provide a seamless employee experience. - Partner with the broader People Team to execute employee engagement programs and contribute to a vibrant company culture. - Strive for continuous improvement by suggesting updates to better support teams and enhance the employee experience. Office Support and Legal Responsibilities: - Manage Guest Services, workplace operations, cleanliness, and safety. - Support various workplace processes, including procurement, shipping management, event planning, seat logistics, and more. - Maintain compliance documentation and assist with legal compliance filing. - Manage required office display notices and office incident register. Requirements: - 4-7 years of HRBP or HR Generalist experience. - Analytical mindset with the ability to leverage data for decision-making. - Strong influencing skills and passion for shaping an inclusive culture. - Proactive self-starter with excellent communication skills. - Knowledge of regional employment laws and labor standards. - HR designation is a plus. Benefits: - Comprehensive health and life insurance plans. - Paid time off and flexible work schedules. - Company contribution to Provident Fund and Stock options plan. - Parental leave, internet stipend, and wellness allowance. - Community engagement opportunities, volunteer paid day off, and virtual company retreats. - Diverse, equitable, and inclusive work environment. Index Exchange welcomes individuals with disabilities to apply and provides accommodations throughout the recruitment process. Operating globally with headquarters in Toronto and major offices in various cities, we embrace and empower talent wherever our colleagues may be.,

You are an experienced and organized Senior Facilities Executive responsible for overseeing the day-to-day operations of building infrastructure and support services to ensure a safe, efficient, and well-maintained workplace. Your role includes managing vendors, supervising maintenance and housekeeping teams, cafeteria services, ensuring compliance with safety norms, and delivering high standards of workplace experience for employees. In your role, you will supervise the daily maintenance of HVAC, electrical, plumbing, and building systems, conduct regular inspections, manage and supervise a team of facility staff, coordinate preventive and breakdown maintenance schedules, and oversee security and front office operations. You will also be responsible for managing housekeeping, security, cafeteria/pantry services, pest control, and other facility-related vendors, evaluating vendor performance, and maintaining SLAs. Additionally, you will monitor cleanliness, seating arrangements, and workspace ergonomics, manage office moves, space planning, seating charts, and maintain inventory of office supplies, furniture, and stationery. Ensuring adherence to fire safety and EHS protocols, conducting safety drills, maintaining documentation of compliance and incidents, managing inventory of housekeeping, pantry, cafeteria, preparing monthly MIS, tracking expenses, and identifying cost-saving opportunities are also part of your responsibilities. You will serve as the primary point of contact for internal teams regarding facility issues, manage a small team of executives, support staff, or technicians, and liaise with building management or landlords as required. To qualify for this role, you are required to have a Bachelor's degree with an excellent academic record, proven experience of 4-6 years in Facilities Domain, proficiency in MS Excel and other facilities tools, and prior experience or familiarity with SEZ protocols would be considered an asset. Aristocrat, a world leader in gaming content and technology, offers a robust benefits package, global career opportunities, and values diversity and inclusivity. The company focuses on responsible gameplay, company governance, employee well-being, and sustainability. Aristocrat aims to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. Please note that depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which Aristocrat operates. Additionally, at this time, the company is unable to sponsor work visas for this position, and candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.,

ROLE AND RESPONSIBILITIES OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the JPMC Global Real Estate (GRE) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients. MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Creates Occupant Delight Has a natural hospitality-orientated communications acumen Embedded Go To trusted Workspace partner fostering all-level relationships Understands business traits/ cadence/ needs Deep Workspace & Surrounding area knowledge Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team) Single Point of Contact for issues resolution & Workspace change within the premises Problem solves & Resets space on the fly Acts as basic counsel regarding space needs/options as per Workspace Standards Be part of a highly proactive, responsive, dynamic and agile team Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Escalate facilities issues to management team when necessary Consolidate feedback to management team regularly for ongoing improvement implementation Participate in ad-hoc projects when required Client/Stakeholder Management Assist workspace experience manager in Pro-actively developing and managing Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Report any concerns or patterns in employee feedback periodically to workspace experience manager Leadership Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management Must be customer focused and be proactive in establishing customer relationships Responsible and accountable for all service request Ensure service deliverables are met with SLA and KPI Periodically review all reports and feedback to identify trends and bring changes Respond and close all service tickets and feedbacks within defined SLA Plan and execute employee engagement events in line with client expectations Communicate with users by consolidating feedback to ensure expectations are achieved Escalate facilities issues to management team when necessary Have periodic connects with all point of contact of different business to understand their perspective of service Work with all related parties on timely delivery of all services To undertake continuous floor inspections ensure cleanliness and maintenance is correct Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Continuous Improvement implementation Conduct data analysis report when necessary Ensure the delivery of all operational requirements as per the client scope of works across site Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management. Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures Ensure data integrity of all systems across the Region and perform audits from time to time Oversee office premises and delivery of hospitality services for users Participate in ad-hoc projects when required CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience of 8 + years in hospitality hotel & aviation Industry Coworking spaces Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Proficient in MS Office suite An added benefit would be a Bachelors degree/ Degree in Hotel Management, business or other related field; Excellent communication verbal and written. Experience of leading a young millennial team Critical Competencies for Success (with corresponding I am JLL behaviors') Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Natural communicator who enjoys engaging at all levels Creative mindset Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Management Staff Client Representatives Client Occupants End-users

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must. Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

The Occupancy & Move Coordinators main function is to plan and manage individual moves, assign new hires to space and assist the Regional Occupancy Planner with planning tasks related to moves Administer all occupancy changes (desk swap, furniture, office layout changes) and permanently maintain precise records under the direction of the Regional Occupancy Planning Lead Communicate and update any space changes in the CAFM system Work face to face with identified business representatives to ensure this information is validated on a regular basis. Work with the business representative, help draw scope of work for move vendor, provide necessary input for move vendor selection Provide high level move program (weekly move activity providing collection, relocation process and removals ) Schedule and complete any moves within any SLAs. Provide pre-move communications (e.g. move instructions and boxes/labels) and post-move support (e.g. issue resolution and surveys) as required per project. Ensure users are responsible for packing and unpacking of their personal belongings, provide packing material and boxes to such users. Complete co ordination with vendor and ensure vendor provides users with suitable boxes, packing materials and labels as requested. Provide assistance in coordinating general desks moves (from individual to medium and large displacements). Assist with move related requests promptly and accurately, provide timely responses and manage overall traffic. Communicate clearly and professionally with business stakeholders handle general internal queries, clarify concerns and identify solutions. Ensure all changes or/or information related to occupancy is fed back to the Regional Occupancy Planner Coordinate with other service lines and functions where necessary Understand and ensure compliance with any India SEZ regulations and requirements Coordinate with local key suppliers providing us with frequent support. Assist in compiling specific and accurate move statistics as well as monthly reports. All other tasks and duties as required This role is required to be on site (Pune) at least 4 days a week Sound like you To apply you need to be: Good organization skills Strong time management skills Excellent attention to detail Ability to read and analyze drawings, plans, schedules, schematics Awareness of health and safety Awareness of India SEZ regulations around moves and changes Excellent written & verbal communication Proficient with the use of Microsoft Office tools Client facing experience in a quality driven environment Exposure within an international corporate organization Bachelors degree with minimum 3 to 5 years of experience.

Duties & responsibilities Site operations management. Monitoring of Housekeeping related activities. Arrangement of all consumables and supplies for Client / VIP visits. Interfacing with the pest control for carrying out the pest control activities at the facility. Monitoring the mail room activities. Preparing the Daily/Weekly and Monthly reports. Ensuring all compliance audit documents are submitted by vendor in compliance audit site. Interacting with the housekeeping vendor. Taking facility rounds and find out snags and raising Corrigo tickets for the same. Follow up and close the corrigo tickets logged as per SLA. Effectively manage ground team to ensure an on time deliverable system. Routine inspection of all services to ensure performance measures are being maintained. Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client. Ownership of the day-to-day administration, including reports generation of the inventory tracker. Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints. Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions. Communicate to the Assistant Workplace Manager all incidents issues and pending problems. Take rounds of the workplace regularly and fill Dont Walk By and share email to all team. Identify issues at workplace and initiate immediate rectification actions. Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same. Monitoring the food vendors at site. Soft services stores and stocks to be maintained as per standards. Indent monthly requirements for soft services as per the month's budget. Involve in Vendor staff Training & Development. Manage concierge requests from client through office boy. Manage laundry. Maintaining stock and issuing of sports equipments, kitchen equipments & breakage count. Maintain artifacts asset register on quarterly basis. Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis. Ensuring vendor background checks are maintained on regular basis. Performance objectives Provide Superior Client Service (weighting 50%) Initiative or Process Improvement in Functional Area (weighting 40%) Personal and Professional Development (weighting 10%) Key skills Team handling experience Should have good working knowledge on soft services Computer Knowledge Should have good communication skills Employee specification Candidate should have 3-5 years experience in Facilities/Event Management industry into IT / Banking / Corporate set up. What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

Position Overview As a Facilities Coordinator at JLL, you will work directly with the Assistant Facility Management Team and the client's Workplace Experience Team to deliver exceptional workplace experiences at their Bengaluru site. This role requires anticipating client needs, exceeding contract KPIs, and ensuring operational excellence. Key Responsibilities Workplace Management Support daily operations of the client's Bengaluru workplace environments Assist the Facility Management Team with tactical planning Provide support for meeting and conference room reservations Coordinate scheduling of maintenance activities Build relationships with the client and their Workplace Experience team Conduct workplace inspections Manage workplace asset replacement and refurbishment recommendations Compliance and Safety Support compliance with OH&S, environmental, and risk management policies Administer and maintain security systems Help coordinate fire warden and first aid training programs Project Management Support workplace enablement for churn/relocation projects Manage small facility management tasks as assigned Financial Management Assist with budget requests, analysis, and reporting Research and report budget variances Review operating expenses and implement cost-saving measures Requirements 2+ years of facilities management experience Excellent communication and interpersonal skills Ability to work under pressure and make decisions with limited supervision Results-oriented mindset focused on exceeding performance targets Experience with flexible workplace environments (preferred) If you're passionate about creating exceptional workplace experiences and have a strong background in facilities management, we encourage you to apply.

Key Responsibilities Establish direct relationship with the employees. Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and specialty. Always maintain grooming standards set by the organization Ideal Experience Bachelors degree/ Degree in Hotel Management, or other related field; Experience of 1 - 3 years in hospitality Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Proficient in MS Office suite Excellent communication verbal and written.

Position Purpose This position is expected to lead and manage all facilities functions for the Chennai site, covering technical setups, soft services, cafeteria operations, events, transport, and environmental sustainability, besides driving strategic partnerships and maintaining strong relationships with internal stakeholders, external vendors, regulatory authorities, and leadership teams. Responsibilities Direct Responsibilities Lead and manage all facilities functions for the Chennai site, covering technical setups, soft services, cafeteria operations, events, transport, and environmental sustainability. Drive strategic partnerships and maintain strong relationships with internal stakeholders, external vendors, regulatory authorities, and leadership teams. Ensure operational excellence, proactive maintenance, energy efficiency, and the highest standards of employee experience across facilities. Implement and track sustainability programs aligned with organizational goals (energy management, waste management, green certifications, etc.). Establish, monitor, and drive operational controls with a strong focus on compliance, audit readiness, and adherence to internal standards and policies. Oversee crisis management, safety protocols, and regulatory compliance across all facility services. Manage budgets, cost optimization, vendor contracts, and project rollouts without compromising on quality and safety. Analyze operational data and financial metrics to drive insights, efficiency improvements, and report effectively to senior leadership. Prepare high-quality, impactful presentations and dashboards for leadership reviews and strategic decision-making. Contributing Responsibilities Innovate solutions for modern workspace experiences, employee satisfaction, and operational scalability. Promote and actively drive diversity and inclusion within the facilities team and across vendor partnerships. Spearhead initiatives on food quality, food safety, and employee well-being through caf and dining operations. Technical & Behavioral Competencies Behavioral Competencies: Strategic Thinking Leadership and team development Problem solving and decision making Stakeholder management Clint Centricity Change Management Resilience and Accountability Technical Competencies: Facilities operations expertise Financial Acumen ESG, EHS, and Statutory compliance (local/ state/ national) Workplace and Space Management Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Organizational skills Critical thinking Client focused Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and leverage networks Ability to set up relevant performance indicators Ability to inspire others & generate people's commitment Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 12 years Other/Specific Qualifications (if required) 12+ yrs of relevant exp with a proven track record of leadership in complex, large-scale operations. Strong expertise in managing diverse portfolios incl cafeteria, transport, technical setups, and events. Proven excellence in operational governance, compliance, internal controls, and audit preparedness. Strong financial acumen with experience in managing large budgets and vendor contracts. Ability to work in fast-paced, dynamic environments with a focus on employee-centric outcomes. Strong attention to detail, especially around metrics, KPIs, compliance dashboards, and reporting for leadership visibility. Establish, monitor, and drive operational controls with a strong focus on compliance.

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Daily review of feedback ( DSAT ) & connecting with the employee for its closure until satisfaction Collecting Anecdote feedback from the employees using services of transport to have real time feedback on ground Weekly analysis of POY ( Qualtrics ) to see the trend and work upon required training & modification Coordinating End to End movement of VIP coming to the building including the follow-up on the transporation status Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 1 year in the facility management industry/hospitality industry/transport industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Key Responsibilities Establish direct relationship with the employees. Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Ideal Experience Bachelors degree/ Degree in Hotel Management, or other related field; Experience of 1 - 3 years in hospitality Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Proficient in MS Office suite Excellent communication verbal and written.

,your Job Title: Plant Head (HOD) Company: Preet Brothers Ltd. Industry: Heavy Steel Manufacturing Location: Loni, Ghaziabad The Plant Head (HOD) is responsible for ensuring operational excellence, resource optimization, and production efficiency to drive business success. Qualification & Experience: B.Tech / Diploma in Mechanical Engineering. 20-22 years of experience in heavy steel manufacturing. Key Responsibilities: 1. Production Management: Oversee plant operations to ensure smooth and efficient production. Implement and monitor production schedules to meet organizational objectives. Optimize machine utilization and ensure minimal downtime. 2. Quality Assurance & Control: Maintain high-quality standards with minimal rework and rejection rates. Implement quality control measures and conduct regular audits. Align production processes with industry quality standards. 3. Machine Utilization & Maintenance : Ensure maximum efficiency of machines through preventive maintenance programs. Minimize unplanned breakdowns and ensure uninterrupted operations. Plan and ensure availability of tools and equipment for seamless workflow. 4. Workplace Management & Safety : Maintain workplace hygiene, proper material handling, and structured operations. Ensure strict adherence to safety protocols and regulatory compliance. Promote a culture of safety and continuous improvement. 5. Data & Inventory Management: Maintain accurate production, quality, and inventory records in SAP. Ensure proper documentation for informed decision-making and reporting. Monitor stock levels and optimize material usage. 6. Resource Optimization: Maximize workforce and machine efficiency to reduce operational costs. Implement strategies to enhance productivity and minimize waste. Manage work assignments effectively to optimize plant performance. 7. Customer Complaint Resolution: Analyze and resolve customer complaints related to production issues. Conduct root cause analysis and implement corrective actions. Focus on continuous improvement to enhance customer satisfaction. 8. Manpower Planning & Development: Ensure adequate manpower planning and resource allocation. Conduct training and skill development programs for employees. Foster a high-performance work culture within the plant. 9. Process Improvement & Compliance : Drive process improvements and implement best manufacturing practices. Ensure compliance with industry regulations and company policies. Adopt Lean Manufacturing and other efficiency-enhancing techniques. 10. Stakeholder Coordination & Reporting: Communicate effectively with senior management on plant performance and challenges. Provide detailed reports and data-driven insights for decision-making. Collaborate with cross-functional teams to align operations with business goals. If interested kindly share updated CV to joy@preetgroup.com

Work Dynamics (Integrated Facilities Management) OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present. Ideal Experience Bachelor s degree/ Degree in Hotel Management, business or other related field; Experience of 1 - 3 years in hospitality - hotel & aviation Industry / Coworking spaces Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Proficient in MS Office suite Excellent communication verbal and written. MAJOR RESPONSIBILITIES Establish direct relationship with the employees working from the office Single Point of Contact of employees working from office for issues resolution & workspace change within the premises Respond and close all service tickets and feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams) Have periodic connects with all point of contact of different business to understand their perspective of service Plan and execute employee engagement events in line with client expectations Consolidate feedback to management team regularly for ongoing improvement implementation Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present. Ideal Experience Bachelor s degree/ Degree in Hotel Management, business or other related field; Experience of 1 - 3 years in hospitality - hotel & aviation Industry / Coworking spaces Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Proficient in MS Office suite Excellent communication verbal and written. MAJOR RESPONSIBILITIES Establish direct relationship with the employees working from the office Single Point of Contact of employees working from office for issues resolution & workspace change within the premises Respond and close all service tickets and feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams) Have periodic connects with all point of contact of different business to understand their perspective of service Plan and execute employee engagement events in line with client expectations Consolidate feedback to management team regularly for ongoing improvement implementation Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry An added benefit would be a Bachelor s degree in facilities management, building, business or other related field; however, this is not a must. Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

This position is in its nature proactive and focused on the detail, to ensure workplace services of the Facility s allocated to this Lead ,are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role oversees the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with all the team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. A key aspect of this role is engagement with other service partners to deliver on consistency of service to Occupants and Guests. Job Description Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Ensures resets back to agreed format, including owning Client s Clear Deck policy / Lost property process as per enactment and associated reporting Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace Client/Stakeholder Management (in support of the Site lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management: Ensure the following in all those Facility s that is attached to this Cluster be adhered completely To Assist Reporting Manager for the smooth running of operations. Provide daily, Weekly, Monthly Facility report on time Accurate tracking of spent, and control over budget Routine checks of all systems including Critical Systems, reporting, tracking for closure Ensure carrying out all CMMS on the tool on time Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Inventory Management of all soft services and Maintenance inventory accurately Routinely inspect all contracted services to ensure performance measures are being maintained. Ensure zero down time Achieve Client satisfaction as per Client expectations. Plan, organize and arrange internal events for any processes or business including town hall meeting Develop contact and coordinate with Security team, GIT/IT, Admin team, Business team. Timely inputs to Admin lead for any concerns Provide assistance in general administrative activities as and when required. Contribute to the Monthly Management Report to Client. Compile and follow-up Landlord issues through Landlord tracker. Ensure timely invoice submissions Provide comprehensive workplace management for the office premises Track resolution of user's complaints and concerns with solutions and follow up Implementation of service task, procedures and policies Structured review of risk assessments, mitigation plan Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to reporting manager / Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Sound like you To apply you need to be: CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Excellent verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills A minimum of 4 to 6 years in the facility management industry/hospitality industry with a Bachelor s degree An added benefit would be a Bachelor s degree in facilities management, building, business or other related field; however, this is not a must. Critical Competencies for Success (with corresponding I am JLL behaviours ) Client Focus & Relationship Management - I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude Program Management & Organizational Skills - I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking - I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures What we can do for you: At JLL, Apply today! On-site -Hyderabad, TS Scheduled Weekly Hours: 48 Job Tags: If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table! Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Job Summary The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment Key Responsibilities: Client and Employee Assistance: Walk floors and shared spaces to ensure they are stocked, maintained, and appropriately utilized. Serve as the primary point of contact for employees, providing a high-touch, hospitable experience. Maintain conference rooms for cleanliness and set-up. Organize and manage fun, engaging community events to foster employee connections. Drive behavioral changes to support new ways of working (e.g., hoteling etiquette). Conference and Meeting Room Booking Management: Liaise with the cleaning team to ensure meeting rooms are clean and tidy after each use. Coordinate furniture movement with floor SPOCs/Leads and obtain necessary approvals. Check and ensure all necessary equipment and facilities are in good working condition. Collaborate with relevant teams for outsourced items ordered for events. Be aware of any project works or building issues that may impact your customers Community & Event Management: Conduct pulse surveys to understand occupants' needs and address concerns. Conduct monthly Workplace Connect and Focus Meet sessions with various projects. Capture feedback through personal interactions and point of view app. Perform routine walkthroughs and assessments of the space. Maintain effective communication and working relationships with all other departments. Conduct employee events focusing on driving connection, creating awareness and supporting them in workplace. Oversee events/work with the internal client SPOC team to create a calendar of events, learn sessions. Provide outputs of workplace meetings, forwarding business comments and reactions on workplace issues to client CRE team. Floor Inspections Monitor cleanliness at the workplace especially key touchpoint areas. Ensure level of cleanliness is at its optimum level. Conduct daily walk with site cleaning supervisor and ensure standards are met according to the PPM. Manage vendor to ensure compliance for scheduled maintenance. Requirements: Excellent interpersonal skills with a customer-focused mindset. Strong organizational and problem-solving abilities. Proactive and self-motivated individual with the ability to work independently. Attention to detail and ability to prioritize tasks. Good communication skills with the ability to engage and connect with people. Qualifications Bachelor s degree or equivalent Prior relevant experience in hospitality, facility/property management, building operations and/or knowledge of commercial real estate, preferred Exceptional customer service skills and professionalism with a passion for hospitality Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service Excellent verbal and written communication skills with the ability to communicate professionally Excellent organizational skills and process management Ability to work independently - strong prioritization and time management skills Ability to work with diverse teams - lead by example; respectful, cooperative, accountable Ability to manage multiple priorities and deliver results in a fast-paced environment Ability to quickly adapt to new devices, technology, and applications Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)

OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the JPMC Global Real Estate ( GRE ) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients. Major Responsibilities Transforming to the Workspace Team of the future Creates Occupant Delight Has a natural hospitality-orientated communications acumen Embedded Go To trusted Workspace partner fostering all-level relationships Understands business traits/ cadence/ needs Deep Workspace & Surrounding area knowledge Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team) Single Point of Contact for issues resolution & Workspace change within the premises Problem solves & Resets space on the fly Acts as basic counsel regarding space needs/options as per Workspace Standards Be part of a highly proactive, responsive, dynamic and agile team Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Escalate facilities issues to management team when necessary Consolidate feedback to management team regularly for ongoing improvement implementation Participate in ad-hoc projects when required Client/Stakeholder Management Assist workspace experience manager in Pro-actively developing and managing Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Report any concerns or patterns in employee feedback periodically to workspace experience manager Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management Must be customer focused and be proactive in establishing customer relationships Responsible and accountable for all service request Ensure service deliverables are met with SLA and KPI Periodically review all reports and feedback to identify trends and bring changes Respond and close all service tickets and feedbacks within defined SLA Plan and execute employee engagement events in line with client expectations Communicate with users by consolidating feedback to ensure expectations are achieved Escalate facilities issues to management team when necessary Have periodic connects with all point of contact of different business to understand their perspective of service Work with all related parties on timely delivery of all services To undertake continuous floor inspections ensure cleanliness and maintenance is correct Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Continuous Improvement implementation Conduct data analysis report when necessary Ensure the delivery of all operational requirements as per the client scope of works across site Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management. Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures Ensure data integrity of all systems across the Region and perform audits from time to time Oversee office premises and delivery of hospitality services for users Participate in ad-hoc projects when required CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience of 4 + years in hospitality - hotel & aviation Industry / Coworking spaces Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Proficient in MS Office suite An added benefit would be a Bachelor s degree/ Degree in Hotel Management, business or other related field; Excellent communication verbal and written. Experience of leading a young millennial team Critical Competencies for Success (with corresponding I am JLL behaviours ) Client Focus & Relationship Management - I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership - I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills - I Am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking - I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Natural communicator who enjoys engaging at all levels Creative mindset Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures

Key Responsibilities Establish direct relationship with the employees. Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization

Experience in managing facilities and projects in a 24/7 operating environment; knowledge of building systems like HVAC, electrical, and plumbing; strong leadership and communication skills Lead and manage office fit-out projects, collaborate with stakeholders, oversee facility operations, ensure compliance and security, and drive continuous improvement Excellent Verbal & Written communications Required. Overseeing F&B operations to ensure cafeteria and pantry/vending service is available to the satisfaction of employees on 24/7 basis. Manage the Transport operations to ensure seamless movement of associates to avoid any disruption to the business Secure the office premises and people 24/7 by maintaining continuous co-ordination with the security and ensure constant security presence. Managing parking facilities and ensuring space is available for all the associates Implementation of systems & procedures to ensure 99.9% uptime on all facilities related support across operations as per pre-determined budgets. Stock Consumable Management. AMC Management Fire Fighting Equipment Management. Timely Drills Management. Renovation & Upgrades. EHS & HSSC Audits. CMO & ISO Audits. Assets Management, Timely Reporting via MIS. Vendors Management. Sustainability Participation as Global Initiative. Townhall & Events Management. To ensure 100% Employee Experience. Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm. Being dedicated to great results You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best. A typical day for you also involves contact with vendorsreviewing their services and coordinating with them for the resolution of any service issues. Sound like you? To apply you need to have: Core facilities management skills If youre a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business. Outstanding team prowess Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, thats greatthe ability to bring about positive changes and follow through with them will come in handy for this role. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What this job involves: To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets Property Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations. Staff Management Manage and assist with the personal development of all direct reports. Develop and manage succession plans and appraisals for all direct reports. Actively seek to train subordinates in all aspects of the non- technical services. Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction. Reporting Daily/Weekly reports. Contribute to the Monthly Management Report to client and other reports as required. Vendor Management Manage service contracts, including inspections and quality management of service delivery Prepare tender documentation, evaluation of tenders; prepare contracts Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Tertiary qualifications in property, building or facilities management required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements Knows the inventory management, good keeping knowledge Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client. Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager Understanding of Cafeteria operations.