Workplace Experience Executive

Objectives

Key Results

Events Management

- Plan and finalize event dates

- Event successfully conducted as per schedule

- Coordinate event preparation

- Agenda executed smoothly

- Drive employee engagement

- Effective communication (posters, invites, MC prep)

- Vendor coordination and employee participation ensured

- Photo documentation and hosting completed

Snow Ticket Management

- Monitor and follow up on pending tickets

- Timely updates on pending tickets

- Track assigned and in-progress tickets

- Ensure proper ticket allocation (Transport, Benefits, Maintenance, Events & Services)

- Close assigned tickets

- Follow up with team for closure timelines

- Personally close assigned tickets

- Avoid resolution delays

Non-HK Store & Inventory Management

- Oversee Non-HK store operations

- Maintain accurate in/out inventory tracking for all Non-HK stores

- Manage inventory records

- Ensure completeness and accountability in inventory records

Vendor & Employee Relations

- Coordinate with event visitors

- Handling vistors

- Welcome and onboard new employees

- Distribute welcome kits (cards, bands, chocolates) to new joiners

Visitors/Employee Management

- Handle bordline calls

- Handle incoming boardline calls and direct clients/employees

- Manage visitor formalities and host notifications

- Guide visitors through pass policy and inform hosts

- Support event visitors in groups

- Ensure quality service for event visitor groups

- Attend and guide new joiners

- Distribute welcome kits and orient new joiners

- Maintain effective interactions with clients and employees

- Assist with app/lunch info

- Serve as go-to contact for new joiner queries

Slack Communication

- Monitor and manage Slack communication channel

- Monitor Slack channel for requests/messages

- Respond to or escalate queries appropriately

- Ensure prompt, clear communication