Welcome Executive (Front Office)

Wellcaza School of Health Sciences Under Wellcaza Hospital Private Limited.

Edappally Raghavan Pillai Road, Elamakkara, Kochi, Ernakulam, Kerala – 682026

Email: [email protected] | Phone: 0484 45

Position Summary

The Welcome Executive (Front Office) serves as the first point of contact for visitors, students, parents, and guests at Wellcaza School of Health Sciences. This role requires excellent interpersonal, multitasking, and coordination skills to manage front desk operations, department liaisons, basic student counselling, and general administrative support with professionalism and warmth.

This is a student-facing, multi-functional role best suited for individuals who enjoy engagement, are proactive, and take pride in supporting smooth academic operations.

Eligibility Criteria : Graduate/Postgraduate in any discipline OR Degree or Diploma in Hospitality, Public Relations, or Hotel/HR Management in regular mode from a UGC recognised university . Post graduation is not mandatory requirement but prior experience in front office, student services, or hospitality preferred

Recent graduates with strong confidence and leadership abilities are encouraged to apply. Candidates with academic credentials from international universities must ensure that the university is ranked within the top 250 in the QS ranking.

Excellent communication skills in English and Malayalam (P roficiency in Hindi or additional languages is an advantage)

Working knowledge of MS Office, phone/email handling, photocopying, and basic data entry

Minimum 2 years of experience in a front-facing academic or service role

Friendly demeanor, professional appearance, time management, and strong organizational skills are essential.

Key Responsibilities

• Act as the institution’s front-line representative, greeting and directing all visitors with warmth and clarity
• Liaise with all internal departments to independently manage daily queries and issue resolutions
• Maintain a daily guest log, issue guest letters, and handle voucher processing for payments
• Keep accurate records of water supply, waste management, and attendance of janitorial and cafeteria staff
• Counsel walk-in candidates, share course information, and assist in converting leads into admissions
• Issue and manage forms (leave, application, uniform, hostel, etc.), and maintain relevant registers
• Receive and dispatch couriers, official documents, and luggage/parcels in and out of the front office
• Maintain student notice boards with updated and timely information
• Prepare and submit data in case of emergencies or urgent institutional needs (even beyond duty hours if required)
• Support student tour programmes in case of faculty unavailability
• Assist the Vigilance Officer during hostel inspections, especially women's hostels when required
• Perform any additional duties as assigned by the Principal, Director, or School Manager

Duty Timing & Weekly Off

Standard Duty Hours: Day Shift (9:00 AM – 5:00 PM)

Weekly Holiday: Sunday (fixed)

Flexibility may be required during emergencies or events.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹16,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Work Location: In person

Application Deadline: 30/07/2025
Expected Start Date: 15/08/2025