1177 Websphere Jobs - Page 37

Job Summary Good Experience in supporting web based applications for a large enterprise. Good experience with programming languages / Scripting (Powershell Python....) Experience supporting Websphere & windows based applications Good experience with Oracle SQL PL/SQL SQL Server Responsibilities Experience supporting batch jobs for large enterprises Good Understanding of Cloud Infrastructure and experience supporting Cloud hosted applications Exposure to latest Digital skills Willingness to work in Shifts across a 24/7 type of support Should have good communication and analytical knowledge. Ability to quickly adapt to new situations and changing priorities. Technical Skills: Oracle SQL PL/SQL Powershell Python Unix/linux cloud concepts .

Meet Our Team As part of the Global Client Support organization, Manager provides a frontline, leading edge environment to learn and apply your knowledge by helping our customers operate their Pegasystems solutions with the best experience possible. With our global operation you will be working with customers in many countries and industries. The experience you will gain will provide a great foundation for your career as you witness our customers transform their businesses. Picture Yourself At Pega In this role you will interact with customers and partners at multiple levels to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by repeated business and increased adoption. What You'll Do At Pega Lead, coach, Build and develop a team of outstanding individuals providing world class technical support on Pega products. Drive efficiencies on day to day operations by utilizing tools & skills. Accountability for team integrity, product support excellence, decision making, SLAs, Client success, career development, communications. Implement and execute processes to streamline issue investigations and resolutions Remove impediments/blockers to keep issue investigations moving forward to meet established deadlines Provide an environment to teams that encourages continuous improvement and mentorship. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Establish priorities and communicate rationale and timeframe clearly to clients. Understand and articulate the customer’s requirements to ensure that the customer’s optimal success criteria are met Drive and engage in issue resolution including complex technical issues across multiple teams while also ensuring timely and regular customer updates Drive initiatives on Pega’s “As a service “transformation Partner with other Engineering and client facing departments to define, maintain and leverage account health indicators and drive strategic initiatives identified in partnership with other departments. Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each. Retain top talent through collaboration and career growth. Actively look at feedback/pulse of the clients and drive process/product improvements Be point of contact for Escalations and act proactively to prevent future occurrences. Ensure clear organizational priorities which are aligned with departmental and company goals. Utilize advanced knowledge and technical competence on Pega products and services to drive customer readiness from development to staging to production. Who You Are The Manager- Technical Support is a technical customer– facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change. The individual is an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience. A deep commitment to quality is essential, as well as demonstrated creative troubleshooting skills. High energy leader with vision to see problems and potential solutions. Self-starter and ability to work in a fast-paced culture. Enjoy driving problems and debugging to completion by engaging with appropriate teams and resources. You feel challenged and enjoy handling high pressure situations involving clients. Empathetic and passionate about technology, products and customers/end-users An organized, effective communicator who can confidently present in front of clients and decision-makers Developed strong analytical and problem-solving skills and the ability to quickly differentiate between problems caused by hardware, operating systems software, application programs, or network failures. Experience working on: AWS / Cloud based services / Container Orchestration Additional Preferred Qualifications Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS) Knowledge of database administration (Oracle, Postgres, MSSQL,UDB or DB2) Knowledge and experience with Javascript, SQL, and CSS/HTM L Knowledge of Operating Systems (specifically Windows, AIX, Solaris, Linux, zOS) Knowledge of Communication protocols and technologies (SOAP, MQ, JMS) What You've Accomplished Bachelor's/Master’s degree from four-year college or university. 10+ years of experience, with 2+ years in a leadership role, driving customer service and success in a customer-facing organization. Excellent communication (written and verbal) and public speaking skills are required. Service excellence by providing the team with a holistic and consistent experience comprised mainly of five main types of skills that benefit our largest, most strategic customers. Those five skills include: customer service, troubleshooting, product subject matter expertise, communication/case management & documentation, and team player / global mindset. Partner with cross functional teams to develop a customer support model to fit customer demand. Strategic mindset towards organizational efficiency, constantly optimizing processes. Navigate operational improvements with our engineering team to identify tooling and automation that will both enable faster customer issue resolution. Mentor the team, remove barriers to customer and team success. Provide live coaching sessions on a regular, recurring basis with all direct reports. Performance management: conduct one-on-one sessions with employees to review cases and assist in associate growth and development. Proactive engagement with customer base while supporting and managing escalations. Strong client facing experience to strengthen relationships as needed to understand the customer requirements, determine further opportunities, resolve escalations and address the root cause of issues. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company Job ID: 21918 Show more Show less

Role Description Role Proficiency: Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities Outcomes Interpret the application/feature/component design to develop the same in accordance with specifications. Code debug test document and communicate product/component/feature development stages. Validate results with user representatives; integrates and commissions the overall solution Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions Optimises efficiency cost and quality. Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members Measures Of Outcomes Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues On time completion of mandatory compliance trainings Code Outputs Expected: Code as per design Follow coding standards templates and checklists Review code – for team and peers Documentation Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation r and requirements test cases/results Configure Define and govern configuration management plan Ensure compliance from the team Test Review and create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain Relevance Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications Manage Project Manage delivery of modules and/or manage user stories Manage Defects Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate Create and provide input for effort estimation for projects Manage Knowledge Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release Execute and monitor release process Design Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models Interface With Customer Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos Manage Team Set FAST goals and provide feedback Understand aspirations of team members and provide guidance opportunities etc Ensure team is engaged in project Certifications Take relevant domain/technology certification Skill Examples Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort required for developing / debugging features / components Perform and evaluate test in the customer or target environment Make quick decisions on technical/project related challenges Manage a Team mentor and handle people related issues in team Maintain high motivation levels and positive dynamics in the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback to team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers addressing customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks. Build confidence with customers by meeting the deliverables on time with quality. Estimate time and effort resources required for developing / debugging features / components Make on appropriate utilization of Software / Hardware’s. Strong analytical and problem-solving abilities Knowledge Examples Appropriate software programs / modules Functional and technical designing Programming languages – proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile – Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved Additional Comments Looking for a self-motivated, hands-on domain expert to join us in an Application Analyst role. In this role, you will be responsible for obtaining and analyzing customer requirements, as well as the design, development, validation, and deployment of enterprise systems to support Manufacturing, Quality, and Order-to-Delivery business units. Experience in the Manufacturing Industry is a plus. You will be a key member of the IT Global Quality and Manufacturing team and interface directly with the technology, IT peers, and business teams. As an Applications Analyst, you’ll develop application and technology roadmaps, vendor relationships for existing and new software, enhance functionality and uptime of existing legacy applications, and become subject matter expert in order-to-delivery domain. Desired Skills: Must have: 5+ years of experience with Java / J2EE & SQL server, DB2 environments Object Oriented analysis and design EJBs, portlets, micro service architecture Java Swing GUI, Java FX development Spring Boot, Spring MVC, Hibernate Working experience/Good understanding of JNI (Java Native Interface) and DLLs Candidates with Electrical/Electronics background is preferred. Knowledge of Oracle, MQ, SQL, Tomcat, IBM Websphere environments Web services (SOAP or REST) and JDBC JSP, JavaScript Familiar with SDLC lifecycle Strong verbal and written communication skills Good to have: IBM MQ Knowledge in Vehicle electronics Skills Javascript,Sdlc,Jsp Show more Show less

Role Description Role Proficiency: Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities Outcomes Interpret the application/feature/component design to develop the same in accordance with specifications. Code debug test document and communicate product/component/feature development stages. Validate results with user representatives; integrates and commissions the overall solution Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions Optimises efficiency cost and quality. Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members Measures Of Outcomes Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues On time completion of mandatory compliance trainings Code Outputs Expected: Code as per design Follow coding standards templates and checklists Review code – for team and peers Documentation Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation r and requirements test cases/results Configure Define and govern configuration management plan Ensure compliance from the team Test Review and create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain Relevance Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications Manage Project Manage delivery of modules and/or manage user stories Manage Defects Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate Create and provide input for effort estimation for projects Manage Knowledge Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release Execute and monitor release process Design Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models Interface With Customer Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos Manage Team Set FAST goals and provide feedback Understand aspirations of team members and provide guidance opportunities etc Ensure team is engaged in project Certifications Take relevant domain/technology certification Skill Examples Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort required for developing / debugging features / components Perform and evaluate test in the customer or target environment Make quick decisions on technical/project related challenges Manage a Team mentor and handle people related issues in team Maintain high motivation levels and positive dynamics in the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback to team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers addressing customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks. Build confidence with customers by meeting the deliverables on time with quality. Estimate time and effort resources required for developing / debugging features / components Make on appropriate utilization of Software / Hardware’s. Strong analytical and problem-solving abilities Knowledge Examples Appropriate software programs / modules Functional and technical designing Programming languages – proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile – Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved Additional Comments UST is looking for Java Senior developers to build end to end business solutions and to work with one of the leading financial services organizations in the US and Canada. The ideal candidate must possess strong background on frontend and backend development technologies. The candidate must possess excellent written and verbal communication skills with the ability to collaborate effectively with domain experts and technical experts in the team. Responsibilities: As a Java developer, you will Maintain active relationships with Product Owner to understand business requirements, lead requirement gathering meetings and review designs with the product owner Own backlog items and coordinate with other team members to develop the features planned for each sprint Perform technical design reviews and code reviews Mentor, Lead and Guide the team on technical skills Be Responsible for prototyping, developing, and troubleshooting software in the user interface or service layers Perform peer reviews on source code to ensure reuse, scalability and the use of best practices Participate in collaborative technical discussions that focus on software user experience, design, architecture, and development Perform demonstrations for client stakeholders on project features and sub features, which utilizes the latest Front end and Backend development technologies Requirements: 5+ years of experience in Java/JEE development Skills in developing applications using multi-tier architecture Knowledge of google/AWS cloud Java/JEE, Spring, Spring boot, REST/SOAP web services, Hibernate, SQL, Tomcat, Application servers (WebSphere), SONAR, Agile, AJAX, Jenkins etc. Skills in UML, application designing/architecture, Design Patterns etc. Skills in Unit testing application using Junit or similar technologies Good communication and leadership skills. Capability to support QA teams with test plans, root cause analysis and defect fixing Strong experience in Responsive design, cross browser web applications Strong knowledge of web service models Strong knowledge in creating and working with APIs Experience with Cloud services, specifically on Google cloud Strong exposure in Agile, Scaled Agile based development models Familiar with Interfaces such as REST web services, swagger profiles, JSON payloads. Familiar with tools/utilities such as Bitbucket / Jira / Confluence Skills Java,Spring Boot,Microservices,Gcp Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA BE/BTECH with 7 years of experience in Linux administration for enterprise clients. Troubleshooting Investigate and resolve complex Linux-related issues (e.g., system crashes, performance degradation). Analyze logs (e.g., syslogs, kernel logs) to identify root causes. Utilize debugging tools (e.g., gdb, strace) to troubleshoot applications. System Administration Manage Linux systems (RHEL, CentOS, Ubuntu) across multiple environments (dev, prod). Configure and maintain Linux services (e.g., SSH, DNS, DHCP). Implement security measures (e.g., firewalls, access controls). Performance Optimization Monitor system performance using tools (e.g., top, htop, sar). Optimize system resources (CPU, memory, disk) for improved performance. Implement tuning parameters for enhanced system efficiency. Scripting and Automation Develop scripts (Bash, Python) for automation and efficiency. Security and Compliance Ensure system security and compliance with regulatory requirements. Implement security patches and updates. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems. Reports and escalates issues to 3rd party vendors if necessary. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. Coaches L2 teams for advance technical troubleshooting and behavioral skills. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification. CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP. VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4. SAP Technology Consultant. SAP Certified Technology Associate - SAP HANA 2.0. Oracle Cloud Infrastructure Architect Professional. IBM Certified System Administrator - WebSphere Application Server Network. Required Experience: Seasoned Managed Services experience handling complex cross technology infrastructure. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Required Experience: Minimum 4+ yrs. Cisco: Nexus9k, Cat 9200 L, Cat9500, isr4400, WSA S395 Creating POA for New Implementation – Preparing and developing the Plan of Action for the new network implementation. Single Point of Contact for All Network Issues – Acting as the primary point of contact for any network-related issues. Automating Configuration through Scripts – Streamlining and automating configurations using scripts for enhanced efficiency. Providing Suggestions for Network Improvements – Offering recommendations for network enhancements based on performance reviews and current needs. Creating Proxy Policies – Developing proxy policies as per user requests to ensure appropriate access controls. Guiding and Providing Inputs to Engineers – Assisting engineers by offering direction and technical insights on network design and configuration. Ensuring Device Compliance with Audit Requirements – Ensuring that network devices are compliant with audit standards and requirements. Providing SOP for Clients – Creating Standard Operating Procedures (SOP) documentation for clients to ensure consistent network operation. Giving Technical Guidance to Management and Team – Offering technical guidance to both the management and team to align on network goals and strategies. Creating technical docs, Providing Design Changes, and Understanding for New Implementation – Developing detailed technical docs, diagram and supporting design changes and implementation understandings for new project Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

DevOps Engineer (8–10 Yrs Exp) Location: Pune, Maharashtra, India Industry: Banking & Finance (Required) Job Type: Full-Time Key Responsibilities: -Lead and manage CI/CD pipelines using Jenkins, GitHub, Shell Scripting . -Automate routine tasks with Control-M , Connect:Direct , and custom scripts. -Administer and optimize Oracle Databases for performance and reliability. -Perform system administration and troubleshooting on Unix/Linux servers . -Support middleware systems like WebSphere (WAS) and IBM MQ . -Collaborate with development, QA, and operations teams to streamline DevOps processes. -Champion automation and system reliability across environments. Must-Have Skills: -8–10 years of experience in DevOps/System Administration . -Strong expertise in Unix/Linux , Shell Scripting , and Oracle DB administration. -Hands-on experience with CI/CD tools – Jenkins , GitHub . -Knowledge of Control-M , Connect:Direct , WebSphere , and IBM MQ . -Solid understanding of networking , system monitoring , and infrastructure troubleshooting. Preferred Qualifications: -Certifications in DevOps , Oracle DBA , or Linux Administration . -Exposure to AWS , Azure , or GCP cloud platforms. -Experience with Infrastructure as Code (IaC) tools like Terraform or Ansible . License/Certification: Oracal DBA (Preferred) Linux system administration. (Preferred) Job Type: Full-time Pay: ₹2,000,000.00 - ₹3,000,000.00 per year Application Question(s): Do you have 8 to 10 years of experience in DevOps or System Administration? Which of the following CI/CD tools have you worked with professionally? How many years of hands-on experience do you have with Oracle Database administration? Do you have working experience with any of the following? Are you currently located in Pune or willing to relocate there immediately? Work Location: In person Application Deadline: 13/06/2025 Expected Start Date: 16/06/2025

Administer, configure, and support IBM Content Manager 8.x environments. Manage object stores, access controls, workflows, storage policies, and ensure system availability, data integrity, and compliance with enterprise content standards Required Candidate profile Experienced ECM admin with 4+ years managing IBM Content Manager 8.x, including system config, access control, workflow setup, and integration. Strong understanding of FileNet P8 architecture and EDM

Job Summary Good Experience in supporting web based applications for a large enterprise. Good experience with programming languages / Scripting (Powershell Python....) Experience supporting Websphere & windows based applications Good experience with Oracle SQL PL/SQL SQL Server Responsibilities Experience supporting batch jobs for large enterprises Good Understanding of Cloud Infrastructure and experience supporting Cloud hosted applications Exposure to latest Digital skills Willingness to work in Shifts across a 24/7 type of support Should have good communication and analytical knowledge. Ability to quickly adapt to new situations and changing priorities. Technical Skills: Oracle SQL PL/SQL Powershell Python Unix/linux cloud concepts . Show more Show less

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function Within BNP Paribas, Cardif is responsible for activities at the Insurance branch of the Group. Cardif APS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the Cardif entity. Cardif APS activities are critical and highly visible. Around 250 applications and 4000 servers are under Cardif APS responsibility. Cardif APS has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services. Therefore, Cardif APS is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap. Job Title Prod Engg Date Department: ITP Location: Chennai Business Line / Function ITP Reports To (Direct) Grade (if applicable) (Functional) Number Of Direct Reports Directorship / Registration: NA Position Purpose The main responsibility of Cardif APS organization is to provide applications production support services. A team is setup in India to be closer to the application development teams with which we are working. We also want to build a team outside the French business hours to provide a support during the quarterly accounting statement. Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Production Support team member for the Cardif APS team will be primarily responsible for following activities: Application /Infra Incident Management Application/Infra Request Fulfilment Application/Infra Change implementation The team’s scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their Paris colleagues to integrate new technologies, especially related to new tools (ie : Dynatrace, toolchain, etc). Responsibilities Direct Responsibilities Execute requested actions based on defined procedures and processes: Deploy OS & middleware security patches Deploy OS & middleware technical patches Involvement in obsolescence management. Coordinate above actions with other teams, especially Paris APS & worldwide application development teams. Initially work will be done on Non Prod environment followed by Prod access and activities Contributing Responsibilities Execute below on need basis Deploy an application on a private cloud (IaaS and PaaS) Decommission non used servers and middleware Grant accesses based on roles and with prior validation Execute other technical actions Contribute to the knowledge transfer with Paris APS teams Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNP Paribas culture Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Linux Administrator with cloud knowledge. Profound knowledge on Linux [Particular knowledge and experience with RedHat Linux, Windows, AIX, WAS, CFT and MQ Series ] Should be experienced in handling patching, Vulnerabilities and migrations activities Knowledge of ITIL General IT infrastructure knowledge Experience with system scripting – Unix Shells, DOS Batch, Powershell Familiarity with docker and kubernetes Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Mattermost, Ansible, …) Familiarity with ControlM Familiarity with database technology is required: Oracle, PostgreSQL and SQL Server. Capability to execute basic scripts and queries Familiarity on Middleware : Apache Tomcat,Websphere,IIS,Java,CFT Good written and spoken English Measure and identify areas for improving Quality and overall Delivery Able to communicate efficiently Good Team Player Specific Qualifications (if Required) Linux Admin Windows Admin End to end patching steps Migration steps Vulnerabilities check Cloud infra knowledge [ At least on environment] ITIL Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Decision Making Communication skills - oral & written Creativity & Innovation / Problem solving Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to inspire others & generate people's commitment Education Level Bachelor Degree or equivalent Experience Level At least 5 years Show more Show less

Position Description Company Profile: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: Technical Engineer Experience:4+Years Category: Development Main location: Pune Employment Type: Full Time Location: Pune Hybrid Job Title: Technical Support Engineer As part of the Group's “Global Transverse Operations” platform, the Technical Support Engineer is responsible for: Operational support for applications and some middleware’s in production The Business Application Support (BAS) covers operations on all production applications. Teams will operate 24/7, partly in France and partly in India. The teams will also be responsible for run activities on certain middleware (WMQ, Datastage, CFT, ACE, Datapower). Assumes an advanced role in supporting digital solutions, providing excellent customer service and leveraging data. He/she is responsible for managing complex incidents and service requests, leading root cause analysis of problems within their scope, and using service monitoring tools to proactively ensure application stability and security. The Technical Support Engineer actively participates in the continuous improvement of applications, capitalizing on the knowledge acquired and validating changes before they are implemented. Key Responsibilities: Provide 1st and 2nd-level support for applications and middleware’s to ensure smooth business operations. Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed. Change Management: Participation in the change management process Problem Management: Participation in the analysis of root causes of incidents Monitor application performance and perform necessary maintenance and upgrades. Create, maintain, and manage knowledge base articles and documentation for internal and end-user support. Collaborate with cross-functional teams to improve application functionality and efficiency. Perform system diagnostics, software configuration, and basic database queries to resolve issues. Monitor and report on application metrics, including uptime, performance, and user satisfaction. Technical Skills Operating Systems: Proficiency in Windows and Linux Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components. Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues. Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies Database Management: Basic knowledge of SQL and database management systems Middleware good to have basic knowledge: IBM WebSphere MQ, IBM ACE, Axway CFT, IBM Workload Scheduler (TWS), IBM DataStage ITSM tool knowledge (using ServiceNow) Interpersonal Skills Customer Service: Strong communication skills to explain technical issues to non-technical users Problem-Solving: Analytical skills to diagnose and resolve issues efficiently Time Management: Ability to prioritize tasks and manage time effectively Team Collaboration: Working well with other team members and departments Adaptability: Willingness to learn new technologies and adapt to changing environments Additional Skills Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures Security Awareness: Understanding of basic cybersecurity principles to protect systems and data Benefits: Friendly, collaborative work environment with opportunities to make an impact. Qualifications: Confirmed experience in IT support English fluent (B2 – C1) Missions: Perimeter: All Business application Worldwide in production. Resolve incident in a short time to give to the Business the best Quality. To work transversely with other service lines and business entities to meet the key performance indicators. Continuous improvement by participating to Problem management. The main activities are: Contribute to incident resolution, service request completion and Change implementation Participate to patching activities Collaborate with other service in organizations including external partners. Shift Structure: The support team operates 24/7, with shifts organized to ensure continuous coverage. Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts. Flexibility to work weekends and holidays as part of the shift rotation is required. Your future duties and responsibilities Required Qualifications To Be Successful In This Role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Show more Show less

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: WebLogic Admin. Experience: 3-5 Years.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Cyber Security-IAM–Consulting- Risk As part of our EY-cyber security team, you shall engage in Identity & Access Management projects in the capacity of execution of deliverables. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You’ll also identify potential business opportunities for EY and GTH within existing engagements and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with senior members of the team The opportunity We’re looking for Security Analyst / Consultant in the Risk Consulting team to work on various Identity and Access Management projects for our customers across the globe. Also, the professional shall need to report any identified risks within engagements and share any issues and updates with senior members of the team. In line with EY’s commitment to quality, you’ll confirm that work is of the highest quality as per EY’s quality standards and is reviewed by the next-level reviewer. As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop. Your Key Responsibilities Engage and contribute to the Identity & Access Management projects Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress Execute the engagement requirements, along with review of work by junior team members Help prepare reports and schedules that will be delivered to clients and other interested parties Develop and maintain productive working relationships with client personnel Build strong internal relationships within EY Consulting Services and with other services across the organization Help senior team members in performance reviews and contribute to performance feedback for staff/junior level team members Contribute to people related initiatives including recruiting and retaining IAM professionals Maintain an educational program to continually develop personal skills Understand and follow workplace policies and procedures Building a quality culture at GTH Manage the performance management for the direct reportees, as per the organization policies Foster teamwork and lead by example Training and mentoring of project resources Participating in the organization-wide people initiatives Skills And Attributes For Success Hands-on experience on end to end implementation of Identity and Access Management tool. Completed at least 2-5 implementations. Good understanding of Identity Access Management solutions. Hands-on Java development and debugging experience. Strong Understanding of Java API’s, libraries, methods and good understanding of XML. Should be capable of dissecting large problems and designing modular, scalable solutions. Familiarity with any Java Framework (Struts/ Spring) is an additional advantage. Should be familiar with application servers such as Tomcat and WebLogic. Should have good understanding of RDMS and SQL queries. Hands-on experience in setting up the Identity and Access Management environment in standalone and cluster environment. Hands-on Development experience on Provisioning Workflows, triggers, Rules and customizing the tool as per the requirements. Strong understanding of LDAP (Lightweight Directory Access Protocol). Capability of understanding the business requirements and converting that into design. Good knowledge of information security, standards and regulations. Should be flexible to work on new technologies in IAM domain. Worked in capacity of techno-functional role of Identity and Access Management Implementation. Worked in client facing role. Need to be thorough in their respective tool with hands-on experience involving configuration, implementation & customization. Deployment of web application & basic troubleshooting of web application issues. Need to liaise with Business stakeholders and seek requirement clarification. Should be able to map business requirements to technical specifications. Use case design, Solution Requirements Specification and mapping business requirements to technical requirements (Traceability Matrix). Architecture Design (optimising the resources made available – servers and load sharing etc.). Involvement in a successful pursuit of a potential client by being part of the RFP response team. To qualify for the role, you must have Bachelor or master’s degree in related field or equivalent work experience Strong command on verbal and written English language. Experience in HTML, JSP and JavaScript. Strong interpersonal and presentation skills. 3 - 4 Years relevant Work Experience Skills Expertise Experience in implementing at least two IAM engagements, including requirements gathering, analysis, design, development, testing, deployment, and application support (SailPoint/OIM/CyberArk/Beyond trust/Thycotic). Experience in carrying out advanced application integration with the IAM solution dealing with advanced provisioning (e.g., multilevel workflows), single sign-on (WIA, Forms, HTTP), and PKI concepts Experience in technologies, such as Java, LDAP, SSL RDBMS, and Linux Good knowledge of Web/application servers (IIS, WebSphere, WebLogic, JBoss, and Apache) Experience in development/configuration of standard/custom IAM integrations using Java, .Net, or other major scripting languages Experience in hands-on development, estimations, sizing, and custom IAM integrations Advanced documentation and presentation skills and well-versed with software development life cycle processes Ability to create, plan, and execute advanced IAM trainings and independently drive proof of concepts involving emerging IAM technologies Exposure to process frameworks and methodologies Excellent verbal and written communication Certifications (preferred): CyberArk Trustee, CyberArk Defender, CyberArk Sentry ITIL or equivalent Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required What We Look For Who has hands on experience in setting up the Identity and Access Management environment in standalone and cluster environment. Who has hands-on Development experience on Provisioning Workflows, triggers, Rules and customizing the tool as per the requirements. What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job purpose: Technical Lead in the Technology Consulting team to work on various Guidewire implementation projects for our customers across the globe. Your client responsibilities: Need to work as a team leader (technical leader) to contribute in various technical streams of Guidewire implementation project. Interface and communicate with the onsite coordinators Planning and monitoring of the project deliverables from the team. Mentor the project team in executing the identified projects Regular status reporting to the Manager and onsite coordinators Interface with the customer representatives as and when needed Willing to travel to the customers locations on need basis Your people responsibilities :(part of description)- as a team leader you will: Building a quality culture Manage the performance management for the direct reports, as per the organization policies Foster teamwork and lead by example Training and mentoring of project resources Participating in the organization-wide people initiatives We are looking for the candidates with the following: BE/BTech/MCA with a sound industry experience of 3 to 7 years. You will need to have: (Core Competencies) Mandatory skills: Experience in Guidewire BillingCenter Configuration. Thorough knowledge and hands-on experience of various BillingCenter concepts like Delinquency, Disbursements, Collections, Write-off, Transfer Policy, New Payment Batch etc. Experience in Property & Casualty Insurance. Java 5+, JEE, XML, Web Services (Axis 2), SQL, ANT Strong in Pl/SQL, Spring, Hibernate, Castor, any Enterprise Messaging System Should have strong knowledge and experience on Tomcat and or Websphere/Weblogic Real time knowledge and experience on enterprise system integration, Preferably from Insurance domain background Should have understanding and experience of software development best practices. Excellent business communication skills Excellent leadership skills Prior Client facing experience Experience preferred: Guidewire implementations, and upgrades in the Insurance sector. Preferred Skills: Experience in Guidewire PolicyCenter Configuration Experience in Insurance domain, preferably in Property & Casualty. Prior Client facing experience EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

JOB DESCRIPTION You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you. As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking/Firmwide Core Deposits team you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role. Job responsibilities Lead and contribute to the development of server-side applications using Java and Spring Design and envelop scalable architecture, ensuring performance efficiency, and resiliency. Implement message and command driven framework, with a preference for Kafka Develop and execute automated testing strategies, including end-to-end testing. Collaborate effectively within an agile team setting and communicating with key stakeholders. Provide devOps production support to ensure application stability and address business queries. Mentor junior developers and drive design and code review sessions. Adds to team culture of diversity, equity, inclusion, and respect. Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Hands-on practical experience in system design, application development, testing, and operational stability Proficient in coding in one or more languages. Experience in Java/J2EE, Spring Boot Overall knowledge of the Software Development Lifecycle Solid understanding of Agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Preferred qualifications, capabilities, and skills Familiarity with DB2, JCL, IBM WebSphere MQ messaging solution. Experience with Cloud (AWS) Experience with Application security, performance engineering, and integrations Familiar with (Python, Kafka, Maven, Git, RDBMS, and Docker/Kubernetes) ABOUT US

Ford Motor Credit Company is modernizing its legacy Platforms to transform the business and unlock and unleash the power of data for improving customer experiences, regulatory compliance & operational efficiencies. We run and sustain mission critical applications during the modernization program. We are looking for a Sr. Engineering Manager to join FC India Data Engineering team. In this role, you will help ensure run, sustain, maintain & modernize mission critical applications, support modernization initiatives , create solutions and guide engineering teams to implement solutions on appropriate platforms. This role will provide engineering leadership to maintenance teams in India, with key responsibility of supporting applications globally. This role will also drive business adoption of the new platform and sunset of legacy platforms. Hands-on experience designing, building, and deploying applications based on Mainframe, WebSphere, Angular, DB2, Struts, JSP, JSF, Javascript Google Professional Cloud Architect certification is a big plus. 10+ years of relevant work experience in managing teams, Application Maintenance & Modernization with good understanding of cloud hosting concepts and implementations. 5+ years’ experience in Application Development and Maintenance. Experience in migrating legacy applications to Cloud platforms and business adoption of these platforms for Automotive Lending, Banking and Insurance He should be able to drive and mentor the team technically. Manage the team of engineers and will be responsible for the delivery. Able to do stakeholder management. Excellent in communication and presentation skills. He should be able to scope the problem statement, Identify solution options and present it to stake holders Ability to implement solutions Hands-On Work with business partners to understand the problem statement, translate the same into solutions. Understand the process of SDLC Should be able to use JIRA expertly Should understand the application maintenance process including raising tickets and solving for the same Collaborate with data engineers, solutions architects, application engineers, and product teams to analyse, design and implement solutions. Understand complexity of business processes, current application landscape and create modernization roadmaps Lead creation and management of Application integration models, GCP infrastructure provisioning and DevOps pipelines Provide architectural guidance for optimal solutions considering regional Regulatory needs. Provide solution assessments on technical solutions and make recommendations that meet business needs and align with architectural governance and standard. Provide advisory and technical consulting across all initiatives including PoCs, product evaluations and recommendations, security, architecture assessments, integration considerations, etc.

Job Summary The Infra. Technology Specialist will play a crucial role in managing and optimizing the companys infrastructure systems. With a focus on Linux and Windows basics Apache Tomcat Kubernetes Ansible or terraform and IBM WebSphere the specialist will ensure seamless operations and contribute to the companys technological advancement. The role requires a hybrid work model and offers a day shift schedule. Responsibilities Manage and maintain Linux and Windows server environments to ensure optimal performance and reliability. Oversee the administration of Apache Tomcat servers ensuring efficient deployment and management of applications. Provide expertise in IBM WebSphere Application Server administration to support business-critical applications. Collaborate with cross-functional teams to design and implement cloud-based solutions that align with business objectives. Monitor system performance and troubleshoot issues to minimize downtime and enhance user experience. Implement security protocols and best practices to safeguard infrastructure against potential threats. Develop and maintain documentation for system configurations processes and procedures. Assist in capacity planning and scaling of infrastructure to meet growing business demands. Conduct regular audits and assessments to ensure compliance with industry standards and regulations. Participate in the evaluation and integration of new technologies to improve infrastructure efficiency. Provide technical support and guidance to team members and stakeholders as needed. Facilitate training sessions to enhance team knowledge and skills in infrastructure management. Contribute to the development of strategic plans for infrastructure growth and innovation. Qualifications Possess strong foundational knowledge in Linux and Windows server environments. Demonstrate proficiency in Apache Tomcat server administration and management. Have hands-on experience with IBM WebSphere Application Server administration. Understand cloud computing basics and their application in business solutions. Exhibit problem-solving skills and the ability to troubleshoot complex technical issues. Show capability in implementing security measures and maintaining system integrity. Display excellent communication skills for effective collaboration and support. Hold a bachelors degree in Computer Science Information Technology or a related field. Certifications Required Linux Professional Institute Certification Apache Tomcat Administration Certification

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Relevant experience of 7 to 10 Years in Middleware (MQ/IIB) administration role Carried out installation and configuration using MQ/IIB You will be supporting MQ DR activities. You must know how to configure various methods of implementing MQ in HA. You Must know various methods of Authentication and Authorization in MQ. You must know how to implement AMS in MQ. Prior experience in a production support experience Ability to write Shell /Perl scripts, decode existing scripts and modify as per requirements. Considerable initiative and judgment relative to problem determination / resolution. Exposure to infrastructure technologies. Experience in WebSphere performance monitoring/tuning and optimization/capacity planning. Preferred Technical and Professional Experience In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus Exceptional judgment and decision-making abilities Familiar with a variety of IT concepts, practices, and procedures Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong analytical and problem-solving skills with high attention to detail Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Skillset - Job scheduling automation (js7 ,AutoSys Observability - ELK,Graphana Application Monitoring software like Dynatrace Middleware , Webservers -IBM WAS , Oracle Weblogic , IIS , nginx , Tomcat 1) Should have hands on experience on Middleware technologies (Websphere, Apache, Weblogic, Tomcat, Jboss, Nginx) and should be able to perform activities like installation, configuration, integration, tuning ssl configurations 2) Should have understanding of licensing of these technologies. 3) Should have knowledge about budgeting (CAPEX, OPEX) 4) Should be hands on with ELK installation, configuration and monitoring 5) Should have hands experience on automation tools like Autosys / JS7 or work scheduler tool 6) Vendor management and costing negotiation experience 7) Must have hands on experience with monitoring tools like Dynatrace or similar APM tool 8) Should be aware about DR Drills and concepts of RTO and RPO 9) Should be aware of SFTP user handling and basic audit policies. 10) Project life cycle knowledge and experience

Requirements Description and Requirements Position Summary The Shared Application Platform Engineering team is to provide the enterprise configuration and support for integration technologies such as IBM WebSphere Application Server (WAS) and WebSphere Liberty and ensure the platform stability and process improvement. Responsibilities include planning, engineering, and implementation of application platform infrastructure to include operational processes and procedures. This position includes evaluation and recommendation of new products and technologiesto the enterprise. Job Responsibilities Design and implement complex integration solutions through collaboration with engineers, application teams and operations team across the global enterprise. Middleware engineers will configure lower environments through automation and hand over to and support the operation’s team implementation in the higher environments Perform installation, configuration, and maintenance-level administrative functions for middleware, including patch installation and capacity management Monitor middleware performance and assist with ensuring middleware security Implement and support configuration management, orchestration, and maintenance automation using tools such as Ansible, CHEF, Azure DevOps, Python, and Unix shell Collaborate with other engineers to understand emerging technologies and their effect on unit cost and service delivery as part of the evolution of the integration technology roadmap Investigate, recommend, implement, and maintain middleware solutions using cloud, open source and container technologies Provide technical support to application developers when required. This includes promoting use of best practices, ensuring standardization across applications and trouble shooting Investigation of released fix packs, automation, documentation and handing over to operations in collaboration with Senior Engineers Assist new team team members and create standardized processes to simplify and standardize support engineers' role, and provide guidance to engineers from disciplines such as networking, database management, WebSphere Application Server (WAS) etc. Technical leadership, ability to think strategically and effectively communicate solutions to a variety of stake holders Work in Agile model with the understanding of Agile concepts Able to debug production issues by analyzing the logs directly and using tools like Splunk Strong collaboration with team members Should be able to utilize ServiceNow in Change management, Incident management, Catalog task management, Problem management Participate in cross-departmental efforts Leads initiatives within the community of practice Track project status working with team members and report to leadership Good decision-making skills Take ownership for the deliverables from the entire team Learn new technologies based on demand and help team members by coaching and assisting Willing to work in rotational shifts Good Communication skills with the ability to communicate clearly and effectively Knowledge, Skills And Abilities Education Bachelor's degree in computer science, Information Systems, or related field. Experience 10+ years of total experience and at least 7+ years of experience in WebSphere and Liberty applications build in both windows and Linux infrastructure and able to lead project Perform installation, configuration, and maintenance-level administrative functions for middleware, including patch installation and capacity management Monitor middleware performance and assist with ensuring middleware security Resolving the application issues and identifying bugs and fixing the issue Upgrading the WAS and Liberty versions. Apache / HIS Ansible Python Linux/Windows OS Communication OpenShift Json/Yaml Shell scripting AZDO Pipelines Azure DevOps Run/Code Ansible (Automation) Integration of authentication and authorization methods Web to jvm communications SSL/TLS protocols/cipher suites and certificates/keystores WebSphere ND administration Liberty administration Troubleshooting Integration with database technologies Integration with middleware technologies Continuous Integration / Continuous Delivery (CI/CD) Experience in creating and working on Service Now tasks/tickets About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less

Job Description: 1. Having the good knowledge on the Banking product. 2. The candidate must possess excellent communication, analytical and logical skills 3. Prior experience in Core Java, SQL, PLSQL, Servlets, JSP & Spring frameworks. 4. Experiences on the incident and change management process. 5. Prior experience in solving critical incidents, performing Root cause analysis, and creating knowledge articles. 6. Analysing the code and identify the RCA. 7. Basic knowledge in WebLogic and WebSphere for deployment and configuration activities 8. Had the experiences in team handing or team manged 9. Prior knowledge of IT products and services in Banking Working Pattern: 1. 6 days a week 2. Able to work on after office hours support and weekends based on the shift roaster. Skills: Java & Application Support & Team handling Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less