65 Warranty Handling Jobs

Role & responsibilities :- Coordinate daily service schedules and assign tasks to technicians or field service teams. Manage customer service requests, complaints and inquiries related to electric vehicles. Track service issues and ensure timely resolution through internal teams or authorized service centers. Maintain service records, work orders, job cards, and service history in the system. Follow up with spare parts departments to ensure availability and delivery for service jobs. Monitor and analyze key service KPIs like TAT (Turnaround Time), FTR (First Time Resolution), and customer satisfaction. Assist in warranty claims processing and documentation as per company policy. Liaise with dealers or service centers for technical support and escalations. Support pre-delivery inspections (PDI) and post-sale customer education if needed. Generate service reports and MIS for management review Only Male candidate required.

Role & responsibilities Providing training and guidance to team members on warranty policies, procedures, and best practices. Developing, implementing, and maintaining warranty policies and procedure Warranty best warranty Policy preparation in comparison with the industry Getting Approval from the supplier for the failed parts in consultation with purchase department Coordination with the accounts department for issuing the credit / Debit notes to dealer Reviewing and processing warranty claims, ensuring accuracy and on time settlement of warranty claims Analysing failed parts to determine root causes and identify potential improvements. Collaborating with suppliers and vendors to resolve warranty claims and improve product quality. Managing warranty costs, identifying trends, and implementing cost-saving initiatives. Ensuring prompt and satisfactory resolution of warranty-related issues for customers. Generating reports and analysing data to identify trends, opportunities for improvement, and warranty performance metrics. Identifying opportunities for process improvements and implementing changes to enhance warranty operations. Preferred candidate profile Familiarity with warranty policies, procedures, and regulations. Excellent written and verbal communication skills. Solving Skills: Ability to resolve complex warranty issues and negotiate with suppliers Ability to adapt to changing priorities, processes, and technologies. Ability to analyse data, identify trends, and make informed decisions. Ability to work effectively with cross-functional teams, including sales, service, and suppliers.

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs Prepares a repair order showing time, cost and labor estimates for service Required Candidate profile Min 5 to 8 yrs exp Experience in Maruti preferred

Business Development & Operations Heading the Regional Service and Parts function Monitor and handhold dealer green field project establishment activity in coordination with DD, Sales and Service CFT ,so as to ensure desired infrastructure with all CI norms for providing industry best customer service experience. Implement and maintain Aftersales service standards across network. Conduct annual Standard and Service Core Process audit Ensuring level of customer satisfaction provided by the network. Enhance and monitor quality and timely provision of customer services Manpower recruitment and training at the dealerships Formulate and implement customer retention strategies Manage customer and dealers for After Sales needs across the region Market benchmarking and support in Industry first customer centric processes

we are Required male candidates for automobile dealership company in panki basic computer knowledgebe must good company faicility and envoirnment attarctiv salary diploma and graduate all technical applyed

Capable of handling customers service requests. Coordinate with insurance company and workshop for accident management. Provide Customers with technical information for the upkeep of the vehicle. Responsible for maintaining healthy relation.

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Responsibilities: * Manage warranty claims & customer complaints * Ensure timely after sales support * Oversee service coordination & operations * Handle follow-ups with customers & vendors CONTACT US ON 8112775454

Oversee daily service department operations Manage team of service advisors and technicians Ensure high customer satisfaction and resolve issues Control budget, inventory, and performance metrics Train staff and maintain service quality standards

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Role Responsibilities: Visit client sites to provide equipment servicing and maintenance Address customer complaints and resolve technical issues promptly Manage warranty claims and documentation Coordinate with internal teams for parts and technical support Key Deliverables: Timely resolution of service calls at field locations Accurate reporting of service visits and warranty activities Positive customer feedback and reduced complaint recurrence Maintenance of service tools and adherence to safety protocols

Role Responsibilities: Visit client sites to provide equipment servicing and maintenance Address customer complaints and resolve technical issues promptly Manage warranty claims and documentation Coordinate with internal teams for parts and technical support Key Deliverables: Timely resolution of service calls at field locations Accurate reporting of service visits and warranty activities Positive customer feedback and reduced complaint recurrence Maintenance of service tools and adherence to safety protocols

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe. We are a team of professionals dedicated to building profitable, enduring growth among all our customers with an unrelenting drive to exceed customers expectations. Designed and engineered with Original Equipment rigor and quality, our products serve vehicle manufacturers, technicians and drivers everywhere. If you are looking for curious self-starters with a willingness to explore and motivation to find growth opportunities, we have an exciting opportunity for candidates who would like to join a global company in continuous growth! Primary Job Tasks and Responsibilities Perform data analysis to support various business functions and initiatives and Create reports and dashboards to visualize data in Power BI. Provide Vision and direction to comprehensive analytical process and reporting framework for understanding and mitigating warranty rates/ return rates for all FBG product lines in North America Develop, implement, and manage warranty policies and procedures for various FBG product categories, by working with the respective Product teams. Perform a deep dive analysis of product failures data to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to identify root cause of warranty and present it to stakeholders and management in form of dashboards. Proficiency in relevant customer warranty portals and procedures to extract warranty data. Developing a communication loop for insights and trends related to warranty analysis to global product leads Develop and manage exception reporting and escalation/ follow up process Maintain a robust performance metrics dashboard for all product line in North America, streamline data intake process from various sources and display results in Power BI dashboards Manages net warranty reduction imperatives, financial risk assessment through effective decision framing dash boards and driving for resolution Participate in corrective actions and help track performance improvements from those actions Streamline customer performance reporting related to warranty/ returns Ensure compliance with warranty policies and procedures, industry standards, and regulatory requirements. Manage, coach and train warranty analysis team Knowledge/Experience Bachelors Degree in any engineering with additional focus on analytical field 7+ year work experience in data analysis, with at least 3 year experience working in a management capacity Proficiency in MS Suite, Power BI. Multitasking with great attention to detail, highly organized and self motivated Strong analytical skills and ability to interpret complex data Experience with latest data analytics tools/ techniques Experience in quality systems and statistics Automotive experience preferred Good presentation and management skills Good project management and interpersonal skills

ROLE : Service Scheduling & Coordination Serve as the SPOC for clients regarding service requests Assign service tasks to appropriate engineers Service Documentation / Warranty handling / AMC Generate regular reports on service performance Required Candidate profile 5+ years of exp in after-sales coordination, preferably in the machine tool, capital equipment, or industrial automation sector Diploma or BE in Mechanical / Electrical / Mechatronics Engineering

Service engineer - field at ghaziabad, UP Qualification- Diploma mechanical or electronics Exp- fresher can apply Salary- 15k- 20k Bike required

Responsibilities: * Manage warranty claims from receipt to resolution * Administer warranties through entire product lifecycle * Analyze warranty data for trends & improvements * Handle spare parts requests & deliveries Food allowance Health insurance Annual bonus Provident fund

Roles and Responsibilities Provide advisory services to customers on automobile service, warranty claims, and repair options. Manage after-sales service operations, including workshop management, final inspections, and vehicle evaluations. Handle customer complaints and queries related to technical services, body shop repairs, and vehicle maintenance. Ensure timely resolution of warranty issues through effective handling and management processes. Collaborate with internal teams to ensure seamless delivery of diagnostic testing and repair services. Desired Candidate Profile 1-3 years of experience in an auto industry or similar field (after sales service). Strong knowledge of automobile service, four-wheeler vehicles, warranty claims processing, and diagnosis techniques. Excellent communication skills for interacting with customers effectively. Ability to manage multiple tasks simultaneously while maintaining attention to detail.

Role & responsibilities Warranty Claim Settlement Interdepartmental Coordination PDI , FSC , Warrenty data entry MIS Preparation Preferred candidate profile Strong Knowledge about Automobile / Vehicle Fluency English and Hindi computer Litercy Specially in MIS office and digital platform

Claims Management, Warranty Administration ,Ensuring customer satisfaction by addressing warranty-related concerns and providing clear communication regarding coverage and processes.

Roles and Responsibilities Provide after-sales service support to customers, ensuring timely resolution of issues related to mechanical and electrical equipment. Conduct field services, including installation, maintenance, and repair of industrial machinery and equipment. Manage warranty handling and management processes for spare parts replacement. Offer technical services such as troubleshooting, calibration, and commissioning of new installations. Collaborate with internal teams to resolve complex customer complaints. Desired Candidate Profile 1-3 years of experience in after sales service engineering or a related field. Diploma in Electrical (DE) or Diploma in Mechanical (DM) qualification required. Strong knowledge of mechanical/electrical principles and practices; ability to work with various types of machinery/equipment.

Maintaining Customer Satisfaction Index (CSI), Dealer Satisfaction Index (DSI), Mean Time to Repair(MTTR).Following up on pre-delivery inspections (PDI), installations, delivery challans (DC).Leading a team of over 20 service technicians/engineers

Maintance the plant performance records customer relation, & service call activities Coordination with Service & Erection Team Required Candidate profile Female Engineer (0-6 Months Of Exp) Proficient In Native & English Added advantage Hindi / Tamil Available to relocate to Chennai Computer Knowledge Qualification : B.E /Diploma /B.tech (Any Stream) Perks and benefits Allowance& incentives Yearly Bonus Team Outing

Responsibilities: Manage warranty claims & returns after sales service operations Ensure customer satisfaction through timely resolutions Lead service team performance improvement Travel allowance

Execution & keeping records of Installation activities Timely closing field complaints/Scheduled visits Technical Assistance to field team & customer Quotations/ proposals Sending and followup Tracking,executing invoicing against purchase orders