Warehouse Operations Executive

Role & Responsibilities

Hopscotch is the category creator offering Indian parents fashion for all occasions in a child’s life. If you join the Hopscotch team, you will be partnering with top pedigree managers in a fast-paced and rapidly growing environment.

Responsibilities:

• Oversee warehouse operations, including inbound, outbound, returns, inventory, and 3PL coordination.
• Ensure 99%+ FC order fulfilment TAT for B2C and 100% for marketplace orders (Amazon & Nykaa).
• Prevent SLA breaches by ensuring timely processing of marketplace orders.
• Coordinate with the logistics team for seamless shipment pickups.
• Ensure 100% QC is conducted at the time of Outbound by 3PL warehouse team.
• Optimize workforce planning and mentor team members for improved efficiency.
• Ensure compliance with the Legal Metrology Act and product quality standards.
• Manage returns efficiently, improving claim approvals and QC checks.
• Make sure 99.9% re-inventories for RTO shipments.
• Handle operational challenges to maintain SLA adherence.
• Drive process improvements and automation in warehouse operations.
• Conduct daily cycle counts and ensure inventory accuracy as per targets.
• Verifying billing reports and share them with 3PL partners for invoice processing.
• Monitor SLA and operational performance reports, covering order fulfilment, returns, inbound, and inventory.
• Work with tech teams to resolve order errors and ensure seamless execution.
• Collaborate with the marketplace team to resolve order issues before SLA breaches.
• Ensuring timely coordination for packaging material orders to prevent stock depletion.

KPIs & KRAs:

• Order Fulfilment: Maintain FC Order fulfilment TAT at 99%+ for B2C and 100% for marketplace orders.
• Returns Management: Improve claim success rate with effective QC for the products.
• Operational Efficiency: Optimize picking, packing, and dispatch processes. Monitor inbound TAT and return TAT.
• Crisis Management: Handle operational spikes and emergencies proactively.

Ideal Candidate

• Experience: 3+ years in warehouse operations, preferably in e-commerce fulfilment.
• Skills: Strong leadership, problem-solving, and analytical abilities. Proficient in MS Office with a good grasp of basic Excel formulas.
• Knowledge: Expertise in WMS, 3PL coordination, and fulfilment processes.
• Mindset: Proactive, detail-oriented, and focused on operational excellence.
• Communication: Ability to collaborate effectively across teams.
• Flexibility: 6-day work week with availability for peak season challenges.

Mandatory

• Strong Warehouse Operation Executive Profiles.
• Mandatory (Experience 1) – Must have 3+ years of experience in warehouse operations in e-commerce.
• Mandatory (Experience 2) – Must have hands-on experience in inbound, outbound, returns management, and Third Party Logistics (3PL) coordination, with a proven ability to meet SLA benchmarks.
• Mandatory (Experience 3) – Must have working knowledge of WMS (Warehouse Management Systems), inventory accuracy, and cycle count processes.
• Mandatory (Experience 4) – Must have experience in order fulfillment, returns processing, and quality control (QC) compliance.
• Mandatory (Company) – Experience in a high-growth retail, fashion, or e-commerce brand.

Preferred

• Preferred (Experience) – Must be proficient in MS Office, especially Excel (basic formulas, reporting) for daily operational and performance tracking

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Current salary ?
• Expected salary ?
• Noticed period/(immediate/15 days /30 days)
• Are you okay for 6 days working in location (Hoskote)?
• do you have experience in retail, fashion, or e-commerce brand?

Work Location: In person