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Rentokil Initial
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Walk-In Drive For Field Sales Executive

Walk-In Drive For Field Sales Executive

Rentokil Initial

0 - 5 years

5 - 8 Lacs

Guwahati

Posted:1 day ago| Platform:

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Skills Required

Networking TPA MIS Billing Back office Customer retention Business excellence Customer service Dms Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Executive is responsible to manage assigned Service area & team of minimum 15 technicians to achieve targeted SOS of his territory and Productivity with Quality & timely execution of service as per schedule. By maintaining the required skill of team up to date as per Technical Training Structure of RPCI .
The person will report to the Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Responsible to achieve targeted SOS, technician s productivity, ToS, material consumption, complaint management, TPA/SQA, customer visits, Absenteeism & OT, Service leads- submissions & conversions, Technician & Customer retention
Hands on Training of technicians and Supervisors on the job & utilize U+ for such activities
Arrange & support ABM/BMs, DMs for Pest Awareness Programs at Customers (and conduct PAP (Pest Awareness Program) for shop floor staffs only)
Ensure safety in operations and at site, E shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas
Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs.Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job).

Job Responsibilities:

Business Development (Sales)

Get business as per the approved business plan of the branch

Responsible for sales promotion activities in the assigned territory

Ensure all Sales KPIs are achieved month on month

Identify and follow-up with prospective customers and respond to enquiry calls within specific time period

Maximise conversion of enquiries into orders

Ensure renewals in line with Company Expectations

Keep a close eye on the developments & business opportunities in the assigned territory

Prepare MPG and ensure it s updated regularly

Customer Service

Ensure the quality of service delivery

Maintain good liaison with the customers

Prepare reports & submit the same on time to the customers

Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required

Conduct detailed inspection & SRA at clients site

Prepare quotations for the customers through the system

Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers

Set correct Customer expectations with respect to the pest management

Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured

Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners

Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery

Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling

Administration & Accounts

Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary

Follow-up for the timely and correct invoicing by the back office

Share the costings and customer expectation with operations before service delivery

Ensure all the collections gets deposited to back office within 24 hours

Review daily collection & billing with back office department Maintaining Systems and MIS

Ensure the required systems related to sales are updated on timely basis.

Prepare Daily and Monthly Sales Report

Maintain Database of customers

Key Result Areas:

Business Development (Sales)

Develop new business opportunities & Upselling Opportunities

Renewals (if assigned)

Calls/ Survey / Quotations/ PDSA as per Regional plan

Collection & DSO

Customer Service

Timely Invoice Submission

Competencies (Skills essential to the role):
Good Interpersonal & Networking Skills
Ability to communicate effectively
Ability to negotiate with the clients

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Walk-In Drive For Field Sales Executive