Voice Process Associate (Hindi& English)

Job description

Location: Kochi
Salary: ₹20,000 - 30,000 (+Incentives)

Job Overview:

We are seeking a motivated and enthusiastic Voice Process Executive to join our team. The ideal candidate must have excellent communication skills in Hindi and English. This role involves interacting with customers, addressing their queries, and providing support in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls from customers, providing exceptional service.
• Respond to customer inquiries in a professional and courteous manner.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve departmental goals and targets.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements:

• Proficiency in Telugu/Kannada/Hindi and English.
• Previous experience in a voice process or customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and handle multiple tasks.
• Basic computer skills and familiarity with CRM systems are an advantage.
• Willingness to work in shifts, if required.

Benefits:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for career advancement.
• Comprehensive training and development programs.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Required)
• English (Required)

Work Location: In person