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Allstate Solutions (ASPL)
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Voice Process- Associate

Voice Process- Associate

Allstate Solutions (ASPL)

0 - 2 years

2 - 4 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

inbound calls inbound international voice process relationship management claims relationship building outbound calling sales cash applications voice process consumer protection outbound performance management pm customer data management

Work Mode

Work from Office

Job Type

Full Time

Job Description

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

Key Responsibilities

Inputs and tracks into the appropriate databases.

Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.

Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customers part and updates as warranted

Working knowledge of insurance policies and related processes and procedures.

Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callers situation.

Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

Resolve routine, complex, and unique questions/issues.

Primary Skills- International Voice process, Insurance, Claims

Education

High School Diploma or GED (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Call Center Inbound, Consumer Protection, Customer Data Management, Inbound Calls, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Communications

Shift Time

Shift C (India)

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Allstate Solutions (ASPL)

Insurance

Northbrook

45,900 Employees

49 Jobs

Key People

Tom Wilson

Chairman, President and CEO
Karl Mueller

CFO

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Voice Process- Associate