Posted:2 weeks ago|
Platform:
Work from Office
Full Time
3+ years of experience (or equivalent) in teaching the language to groups of adults Experience in teaching in a corporate environment C2 English Basic MS Office skills Excellent organization skills Ownership Customer focus Dealing with complexity Your tasks Plan, prepare, schedule and conduct online language classes on different language skill levels Actively seek out new course participants to maintain group sizes Evaluate language level of employees Assist the L&D team with translations and spelling checks whenever needed Conduct VnA (Voice and Accent) interviews to support dispatcher hiring. Deliver structured communication & process training for new hires. Facilitate scheduled process refreshers and skill reset sessions as needed. Lead monthly continuous learning programs based on training need analysis in collaboration with Operations and Quality teams. Demonstrate strong reasoning and fluent CI English communication. Manage and maintain the training knowledge base effectively. Evaluate training impact through assessments and participant feedback. Stay current with product and process updates and revise training materials accordingly. Instill a customer-first approach through values-driven training sessions. Conduct communication audits and coach dispatchers on areas of improvement Your benefits Buddy program Cafeteria Company events Onboarding program
Hemmersbach
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