62 Vna Jobs - Page 2

Minimum - 2 Years+ Experience as a Communication Trainer (VNA Trainer) (INTERNATIONAL BPO - VOICE PROCESS ONLY) Graduate/MBA Budget - Upto 6.5 LPA 5 Days (Rotational Shifts & Offs) Cabs Please Call - 9999869475 Required Candidate profile Minimum 2 years of work experience as a Voice & Accent Trainer (INTERNATIONAL VOICE PROCESS) - MANDATE Excellent Communication Skills required

3+ years of experience (or equivalent) in teaching the language to groups of adults Experience in teaching in a corporate environment C2 English Basic MS Office skills Excellent organization skills Ownership Customer focus Dealing with complexity Your tasks Plan, prepare, schedule and conduct online language classes on different language skill levels Actively seek out new course participants to maintain group sizes Evaluate language level of employees Assist the L&D team with translations and spelling checks whenever needed Conduct VnA (Voice and Accent) interviews to support dispatcher hiring. Deliver structured communication & process training for new hires. Facilitate scheduled process refreshers and skill reset sessions as needed. Lead monthly continuous learning programs based on training need analysis in collaboration with Operations and Quality teams. Demonstrate strong reasoning and fluent CI English communication. Manage and maintain the training knowledge base effectively. Evaluate training impact through assessments and participant feedback. Stay current with product and process updates and revise training materials accordingly. Instill a customer-first approach through values-driven training sessions. Conduct communication audits and coach dispatchers on areas of improvement Your benefits Buddy program Cafeteria Company events Onboarding program

Statement of purpose To coach floor agents on language, soft skills and accent equipping them to handle customer interactions and facilitating ongoing development by providing constructive feedback, addressing specific challenges and adapting coaching strategies to meet the evolving needs of the program. Summary of essential job functions Effective Communication coaching on clear and concise communication skills ensuring the agents in BFSI can articulate information accurately and professionally especially in Service No call intents Improving CS skills including and not limited to; Empathy, active listening and problem solving to create a positive customer experience during every interaction Ensure communication practices align with regulatory requirements and internal policies, reducing the risk of compliance issues and maintaining a high standard of ethical communication Coach agent level candidates on language, soft skills and accent neutralization Plan, prepare and deliver high impact coaching / refresher sessions to improve business metric NPS/FCR/CSAT Help trainees develop listening, speaking, reading accurately and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Work closely with the Product Trainers to devise actions on NewHire readiness and Performance improvement programs Monitor and present trainee performance post refreshers/coaching activities & remediation plans Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Exposure to US Culture & Credit System (BFSI) Experience TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders with impact to Program Metric Performance Measures [Metrics for evaluating Job Holders] Floor Performance – with no communication call outs

Summary of essential job functions Coach agent level candidates on language, soft skills and accent Plan, prepare and deliver coaching / refresher sessions Prepare refresher materials Help trainees develop listening, speaking, reading and writing skills via individual and group sessions Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Minimum requirements (Education Qualification & Work Experience) Bachelors degree Experience in teaching English as a foreign language (1-2 yrs preferable) TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders Interested please share your resumes @ Kruthika.m@247.ai

Roles and Responsibilities Design and deliver training programs for international processes, focusing on TNI (Training Needs Identification), TTT (Train the Trainer), TNA (Training Need Analysis), OJT (On-the-Job Training), Behavioral Training, Customer Service Training, Product Training, Soft Skills Training, Soft Skills, VNA (Virtual Neural Animation), Accent Training, Accent, Call Center Training, Voice & Accent. Develop curriculum materials and assessments to measure trainee performance. Conduct needs analysis to identify gaps in employee skills and knowledge. Collaborate with subject matter experts to create engaging learning experiences. Provide coaching and feedback to trainers to improve their delivery. Contact - 9594690866 neelam.shahu@teleperformancedibs.com

these roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office Noida Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in

Position: Soft Skills Trainer- BPO Location: Noida Graduate Minimum 3 years exp. in BPO and Minimum 1 year as Soft Skills Trainer on Paper. Salary: Up to 6.5 LPA 6 Days working Rotational Day Shift Contact @7696495267 hr.skyway603@gmail.com Required Candidate profile Conduct engaging Soft Skill Training sessions Perform TNI and TNA to design effective learning paths Create and deliver structured Training Modules Monitor and improve Throughput.

Min 6 yrs of overall exp required and min 4 yrs of exp req in Voice and Accent Trainer On Paper in international process or Technical process Grad Loc : Mysore (Salary 8.5 LPA) Bangalore (Salary 6.5 LPA) 5 days working 24*7 Shristi (8800967949) Required Candidate profile Need excellent communication Skills Need Communication Trainer Need Immediate Joiner Need Exp as a TL or AM

Role and Responsibilities: Voice/Communication coach is responsible for the overall communication & customer service skill wellness for the associates / teams aligned to them Voice/Communication coaches monitor calls and shares feedback with the associates Conduct classroom training / team huddles basis the call monitoring sessions Participate in calibration session within the team and with Quality /Operations when required Provide feedback to associates on positives, areas of opportunity and other observations based on audits Track associates performance after training to ensure effectiveness of training Closely work with Operations and get their input/feedback as to where are the shortcomings in the process Developing action plans and report out the improvement process in the weekly/monthly business reviews Analyze the Audit data, Survey data, prepare & implement action plans Providing inputs to operations on individual capability for better team capability management Analyze the coaching/training needs of the associates and support them in delivery Applicants Specifications & Qualification: Should possess experience in to international Chat/Voice process, preferable Telco experience Should have experience in Language Coaching (Voice & Chat) Excellent Written & Spoken Communication skills Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service & Sales knowhow Resolves customer complaints by investigating problems, developing solutions

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 40K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from office-Bangalore or Kolkata only not for Delhi NCR..Apply those who can relocate -Bangalore or Kolkata Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

4 Yrs of Trainer required in Voice & Accent training Skills- Communication training/ Soft skills Training Bangalore CTC- up to 9 LPA Graduate Us shifts 5 Days Contact- 9509529566

these roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office Noida Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in

Graduate/Post Graduate Min 5+ yrs of exp as Communication Trainer (VNA Trainer) (INT. BPO - VOICE PROCESS ONLY) Certified in TTT, TNI, TNA 5 Days working 2 offs Both way Cab Salary Range Upto 15 LPA Location- Bangalore Contact-9220771924 Akanksha Required Candidate profile Min 5+ yrs of exp as Communication Trainer (VNA Trainer) (INT. BPO - VOICE PROCESS ONLY) Excellent Communication Skills required

Minimum - 5 Years+ Experience as a Communication Trainer (VNA Trainer) (INTERNATIONAL BPO - VOICE PROCESS ONLY) Graduate/MBA Budget - Upto 15 LPA 5 Days (Rotational Shifts & Offs) Cabs Please Call - 9999869475 Required Candidate profile Minimum 5 years of work experience as a Voice & Accent Trainer (INTERNATIONAL VOICE PROCESS) - MANDATE Excellent Communication Skills required

Role & responsibilities In these roles, you will be responsible for: • Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. • Reporting and tracking training effectiveness, project effectiveness • Interviewing new hires • Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: • Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) • Excellent Facilitation Skills • Coaching and Feedback • Proficient in MS office tools • Instructional Design Skills • Expat Canadian Contact on 7678666623

Hiring for : Voice & Accent trainer Location: Pune Max Salary: 12LPA Experience required: 3yrs+ as a VNA Trainer (In a international BPo mostly) Qualification: Graduate Shift: 24/7 Notice: max 30 days Call: 8291772291

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

We are hiring for US based MNC and job location is Bangalore on the contract of 2 years (Payroll - Mynd Solutions) Job Title - Technical Support Application Engineer The role is part of the KeysightCare Customer Support Organization, delivering post-sales customer support directly to key customers and strategic partners. The KeysightCare Technical Support Application Engineer is a key player in the customer value-chain and you are critical in supporting our customers technical problems. We are looking for an experienced RF&W Component Test application/product specialist engineer who can demonstrate a broad knowledge of instrumentation, applications and technologies. You will develop to get the go to knowledge expert within KeysightCare and will engage with customer and partners across EMEAI to deliver post-sales customer support. You will be a key contributor to the KeysightCare EMEAI regional strategy and will work across KeysightCare to lead projects requiring coordination with other functions, customers, third parties. The successful candidate must demonstrate a real passion for customer success and enjoy taking on complex technical challenges working in a customer facing deep technical environment. Responsibilities include: - Engage with customers, sales and/or service representatives across EMEAI to deliver post-sales customer support, solving technical questions of varied scope and complexity. - Manage day to day operations and workload expectations autonomously. - Share technical expertise across the EMEAI team and write deep technical articles for the customer knowledgebase - Close cooperation with the Keysight product and software and solution centres. The technical support application engineer is the technical interface between the customers and the Keysight Worldwide support team. - Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs. - Deliver Getting Started and “Start Up Assistance” to customers remote and onsite. - Develop into the Component Test knowledge expert within KeysightCare for products and solutions Job Qualifications: - Bachelor and/or Master’s degree in Electronic and Communication Engineering. - Typically, 3-7 years relevant experience working in Vector Network Analysis, Impedance Analysis and DC Device Parameter Analysis. - Is familiar with calibration techniques, like SOLT, TRL, De-embedding in coax, waveguide and on-wafer. - Brings experience of testing passive and active components from filters to high power amplifier or mixers with VNAs. - Solid understanding of modern VNA measurements beyond S-Parameters like, gain compression, IMD, Noise Figure. - Requires in-depth technical knowledge and experience in job and ability to work independently. Solid understanding of RF/W fundamentals with practical experience using RF/W test equipment. - Solid understanding of the generation, demodulation and analysis of digital communication signals. - Advanced instrument programming skills with SCPI and instrument drivers with C++, C#, VEE, LabView, Python, MATLAB ® or VB, is an advantage. - Strong organisational skills, ability to multi-task, prioritise and work well under pressure. - A strong level of English written and Oral is essential for this role. - Extra languages are an advantage. - Understands the local market, customer needs and dynamics, strong communicator who can positively interact with customers. Interested candidates can directly share CV at pratibha@myndsol.com mentioning the job title in the subject line. This role can be converted to permanent role based on performance and client's requirement.

The Versant Trainer is responsible for delivering effective training on the Versant language assessment platform, aimed at improving language proficiency and communication skills among learners. This role involves conducting training sessions, developing educational materials, providing ongoing support, and collaborating with teams to integrate Versant assessments into broader training programs. Key Responsibilities: Conduct training sessions to educate learners on the Versant assessment tools and methodologies. Develop and customize training materials and curriculum to meet specific learner needs. Support learners throughout the assessment process, addressing questions and challenges. Evaluate the effectiveness of training programs and implement improvements based on feedback. Collaborate with HR and training teams to incorporate Versant assessments into existing training frameworks. Stay current with advancements in language assessment and instructional strategies. Job Responsibilities: 1. Conduct Training Sessions: Deliver engaging training sessions on the Versant language assessment platform. 2. Develop Training Materials: Create and customize instructional resources and curriculum tailored to learners' needs. 3. Provide Learner Support: Offer guidance and assistance to trainees throughout the assessment process. 4. Evaluate Training Effectiveness: Assess the impact of training programs and gather feedback for continuous improvement. 5. Collaborate with Teams: Work with HR and training departments to integrate Versant assessments into broader training initiatives. ODeX India Solutions Pvt. Ltd Job Description 6. Monitor Learner Progress: Track and report on the progress and performance of learners during training. 7. Facilitate Workshops: Organize and lead workshops to further enhance understanding of language skills and assessment strategies. 8. Promote Best Practices: Advocate for effective language learning strategies and the benefits of Versant assessments. Qualifications: 1. Bachelors degree in education, Linguistics, Communication, or a related field. 2. Experience in training or language assessment, preferably with Versant tools. 3. Strong communication and presentation skills. 4. Ability to engage and motivate learners effectively.

Job description Role: Senior Specialist Trainer (V&A Trainer) & (Process Trainer) Immediate Joiners Experience: 5+ years (2 years International Voice Process Mandatory for V&A) (1 years International Voice Process Mandatory for Process trainer) Location: Bangalore Sifts: Night (US Process) Mandatory Skills Training Delivery Expert Competency Level in facilitation and delivering training Expert in managing classes Training Needs Analysis Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps. Training Design & Development Should be knowledgeable on ADDIE and 6Ds of Breakthrough learning in ensuring effective training delivery while achieving business objectives. Analytical and Problem Solving Skill Able to establish structure and procedures to protect classified information. Ability to make administrative and procedural decisions and judgments. Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate. Coaching and Performance Management Ability to diagnose performance gaps and identify the training needs of a team of trainers. Ability to prepare coaching and development plan to help the team of trainers improve their performance. Documentation and Administrative Skill Able to participate during training, orientation and awareness programs such as QISMS, DPA, and the relevant company policies and standards. Able to report information security related incidents without any delay to the right authority. - Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality. Able to establish, implement and continuously improve the quality information security policies assigned to him / her. Conducts RCA and recommends solutions

Designation - Process Trainer Location- Turbe, Navi Mumbai Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days working with 2 rotational week offs Roles and Responsibilities Need someone from beauty/ hair care background. Conduct product training sessions for customers, sales teams, and internal stakeholders on beauty products, cosmetics, hair care, and skincare. Design and deliver training programs for process, soft skills, accent, and product training across various levels of employees. Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and maintain training materials, including presentations, manuals, guides, videos, etc. Provide coaching support to trainees during on-the-job training (OJT) sessions. Monitor progress of trained employees through evaluation metrics such as TNI (Training Need Identification). Interested candidates can connect for further information- Simran Rana - 9137514621

We are Hiring for our Voice and Accent Team Designation : Associate Process Manager (VNA) India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : Voice and Accent / Communiacation Training in BPO Minimum Exp - 2-4 Year Experience in Voice and Accent (ONLY BPO VNA Training profile will be considered) Key Responsibilities: Conduct thorough assessments of call Center agents' language proficiency, identifying areas of improvement related to grammar, pronunciation, speech rate, and sentence construction. Develop and implement customized coaching plans for individual agents based on their language proficiency levels and specific needs. Deliver engaging and interactive coaching sessions that focus on grammar rules, proper pronunciation, clear speech delivery, and constructing coherent sentences. Monitor and evaluate agents' performance during live customer interactions, providing real-time feedback and guidance to help them improve their language skills on the job. Collaborate with the Training and Development team to integrate language coaching into the overall call center training curriculum. Maintain accurate records of agents' progress, coaching sessions, and performance outcomes. Stay up-to-date with industry trends, language learning methodologies, and best practices to continuously enhance the ffectiveness of language coaching programs. Strong knowledge of phonetics and phonology, with the ability to address common pronunciation challenges. Excellent communication and interpersonal skills, with the ability to provide constructive feedback in a supportive and motivating manner. Proficiency in using coaching tools, software, and resources for language instruction. Demonstrated ability to design and implement effective language coaching plans tailored to individual learners. Minimum Qualification : Any graduate with a minimum of 2-4 years of experience in Voice and Accent training within a BPO environment( Mandate) Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Candidate should have minimum 1yr of experience in a Voice process OR working as a soft skills trainer. Shift - Rotational Shifts Work Location - Bangalore / Vizag Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details.