VIP Support Engineer L2

Perydot

3 - 4 years

5 - 6 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

Diagnostics Helpdesk Network monitoring LAN networking Antivirus Hardware VLAN Troubleshooting SCCM Remote support

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD For VIP Support: -

Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role
Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR
Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc.
Knowledge on SCCM, Antivirus, Encryption Software
Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
Must have worked in any IT ticketing tool and know about ticket priorities and SLA
Focus on building good working relationships within the team and other Resolution Groups
Knowledge on LAN, Network Monitoring, about VLAN, WLAN and knowledge on Network monitoring tool
L1 knowledge on Routing & Switching
Remain well versed in help desk policies, procedures, standards and documentation
All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

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