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Vertex Tax System Production Support Service Engineer

Vertex Tax System Production Support Service Engineer

Tech Stalwart Solution

2 - 5 years

3 - 6 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:20 hours ago| Platform:

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Skills Required

ERP Data analysis operational support Production support Debugging Reconciliation VAT Regression testing SQL Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Vertex Tax System Production Support Service Engineer

Position Overview: We are seeking a skilled Service Engineer to provide comprehensive production support for Vertex tax management systems and their integration with ERP platforms. This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.

Key Responsibilities

Functional Support

Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions

Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments

Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems)

Ensure accuracy of tax rates, exemptions, and tax determinations

Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex

Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes

Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy

Receive, analyze, and prioritize related support tickets

Provide timely solutions to users

Document resolution steps and knowledge base articles

Support system upgrades and patches

Monitor system performances and recommend improvements

Technical Operations

Perform SQL & Data Analysis by querying ERP and Vertex databases for tax calculations, transaction history, and reconciliation

Troubleshoot ERP-Vertex integration issues including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postings

Maintain API Data Feeds including Vertex API calls, REST/SOAP integrations, and data flow between Vertex and ERP systems

Implement Performance Optimization by identifying slow queries, resolving batch processing issues, and improving tax data loads

Support FBDI & ADFdi usage for importing and updating tax rates, transactions, and exemption certificates in Oracle Fusion Compliance & Reporting

Support Tax Reporting for Compliance (Sales & Use Tax, VAT/GST Returns, Withholding Tax Reports, 1099/1042 forms, etc.)

Assist in SOX Audits, ensuring controls, documentation, and approvals are in place for tax processes

Reconcile tax liabilities in Vertex vs. ERP tax subledger vs. GL postings

Prepare and validate audit-ready tax reports for external and internal audits

Ensure compliance with Vertex Tax Engine updates (new tax rates, regulatory changes, etc.)

Operational Support

Utilize Vertex Support Website (MyVertex) for issue resolution

Create and manage support tickets

Access Vertex Knowledge Base, Release Notes, and Patches

Follow up on issue resolutions and track service requests

Test tax rate updates and system upgrades

Coordinate regression testing for ERP and Vertex quarterly updates

Assist accounting, tax, and finance teams with Vertex-related issues

Document troubleshooting steps and best practices for tax processing

Required Qualifications

Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding Tax)

5+ years experience with Vertex tax systems and ERP integrations

Knowledge of tax calculation rules, jurisdictions, and product taxability assignments

Proficiency in SQL and data analysis

Experience troubleshooting API integrations and data feeds

Understanding of tax compliance reporting requirements

Familiarity with SOX audit requirements for tax processes

Experience with FBDI & ADFdi for data imports and updates

Strong problem-solving skills for complex tax calculation issues

Ability to document and communicate technical solutions effectively

This position requires a blend of tax domain expertise and technical troubleshooting capabilities to maintain critical tax management systems and ensure accurate tax calculations and reporting

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Vertex Tax System Production Support Service Engineer