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Job Description:
Office based Kalyani Vista II, Phase 4, J. P. Nagar Bengaluru
The VMware Cloud Foundation (VCF) division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.
Adoption of artificial intelligence, national digital sovereignty, and maintaining cyber resilience in times of uncertainty are paramount to today s digital-first organization. Broadcom Inc. (NASDAQ: AVGO) is helping customers and partners address these critical business outcomes through a private cloud platform, VMware Cloud Foundation, that is simple to deploy, easy to consume, and lowers cost and risk. VMware Cloud Foundation is a core component of Broadcom s software strategy.
Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.
Together, our bold group of technology professionals with diverse backgrounds spanning engineering, products, marketing, partners, professional services, and global support services is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world.
The Elevator Pitch: Why will you enjoy this new opportunity
As a part of the Global VCF Support organization, you will have the responsibility to manage, coach, and develop VCF Support Account Managers [SAM] employees working with the VCF product portfolio.
Our SAMs build the Support relationship with our key strategic customers and are responsible for delivering an unparalleled Support experience leveraging VCF solutions. You will ensure that the SAMs under your management have whatever they need to be successful, and that our customers are also successful with Broadcom essential & advanced Support.
Every new job is an opportunity for growing your career. VMware by Broadcom is expanding rapidly in the virtualization and multi-cloud domains. You can be a part of our growth story as VMware by Broadcom is the only company perfectly positioned to provide the multi-cloud platform for all the applications our customers need to accelerate their business today, and in the future. VMware by Broadcom provides a long-term benefit to expand your skills with annual education reimbursements, job rotation programs, subscriptions to online training platforms and employee networking groups.
Success in the Role: What are the performance outcomes over the first 3-6 months you will work toward completing
Within the initial 1-3 months, you will begin familiarizing with SAM role and responsibilities, Organizational hierarchy & various tools and practices we leverage for successful execution at work as part of the successful onboarding.
You will start having low to medium execution on the governance side of the SAM practice in your region with the team of SAM s reporting to you. You will work to understand the customer bases served by your SAMs.
Within the next 3-6 months, you will start having a consistent control on the SAM practice within your region along with your team of SAM s and shall independently start delivering the responsibilities accountable for SAM practice s success.
The Work: What type of work will you be doingWhat assignments, requirements, or skills will you be performing on a regular basis
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Manage a team of around 10-15 Support Account Managers, ensuring successful professional development of all individuals.
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You will own operational responsibility for the region.
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Regular & targeted pipelining, recruiting to grow the team with the right talent.
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Responsible for the successful SAM delivery for customers assigned to your team, and management of team performance to ensure great customer outcomes.
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Act as a key escalation point for your SAMs and their customers.
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Maintain a positive, supportive & friendly culture in the team and promote strong alignment with Broadcom values.
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Develop and improve processes to help scale, grow, and sustain the SAM business particular to your region.
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Develop excellent working relationships with the key leaders within key customer s operational teams at a management level.
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Ability to coach team members to develop key delivery strengths, including communication skills, time management, technical acumen, business acumen, expectation setting, and general customer satisfaction.
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Enable team members to be efficient & connected while working entirely remotely or in a mixed office based/remote scenario.
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Work closely and collaboratively with resources across the VCF organization, including Support Domain leadership teams, field sales, solution engineers, operations, and additional account team members.
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Maintain high-level technical knowledge of core VCF solutions and future product direction.
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At times, be available for customer escalations or assisting SAMs during off hours/weekends.
What is the leadership like for this roleWhat is the structure and culture of the team like
You will be part of a team of SAM managers reporting into a Senior Manager based in India. This role requires you to work in shifts as per business / customer need.
The hiring manager for this role is a part of several Senior leaders in the VCF Support organization with multiple years of experience in customer facing roles. The team is proud of the unique model within Support that emphasizes collaboration, transparency, and career growth. Additionally, we believe that open and respectful communication between peers and managers establishes a great culture that attracts diversity and promotes inclusion. In this role, expect to be challenged occasionally to bring your best and your efforts will be widely acknowledged and rewarded.
Requirements:
Bachelor s degree plus 10+ years of related experience. Relevant years of experience in lieu of a degree may be considered.
Flexible to work in shifts
Note: This is a full-time in-office position at the posted locations .
