UX Researcher

Key Responsibilities:

• Take ownership of the products from a research perspective to deliver insights for user-facing digital experiences during all phases of design and development
• Core and adjacent journeys using a variety of methodologies and a Human Factors approach, in an Agile environment.
• Consult with internal product owners and UX/UI designers, to determine research requirements, and make appropriate recommendations to meet identified needs.
• Carry out usability and user experience research with users.
• Act as Subject Matter Expert to bring the best practices and innovative thinking to the organization.
• Be the voice of the users to internal teams and product owners.

Key Requirements:

• Understanding of UX principles (Information architecture and product definition etc.)
• Proven experience in identifying research needs, using multiple methodologies to meet those needs, and tying them to business strategy and digital product/platform development
• Expert knowledge of a range of qualitative methodologies and tools, e.g. usability testing, remote testing, focus groups, card sorting, and co-creation.
• A full understanding of how quantitative research methods work together with qualitative methods to provide a comprehensive range of insights.
• Proven ability to drive results while managing multiple projects and deliverables in a fast-paced, changing environment
• Committed to turning insights into actionable recommendations for product owners and design teams
• Proven ability to synthesize multiple inputs (reporting data, metrics, qualitative and quantitative insights, and stakeholder) to arrive at recommendations that deliver user-focused outcomes
• Strong case studies that demonstrate skills in User Research processes and techniques

Personal Attributes:

• Excellent communication, presentation, and storytelling skills.
• Ability to easily fit into distributed teams.
• Ability to manage timelines of multiple initiatives.