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0.0 - 1.0 years
6 - 8 Lacs
Hyderabad, Gurugram
Work from Office
Job description Demonstrating strong experience in conducting comprehensive secondary (public and paid databases) and primary research on various industries, macro developments and regions Developing and analyzing data expert knowledge of Microsoft Office Required Candidate profile candidates will have at least a Masters degree in business management and a bachelors degree in engineering or a related science.
Posted 1 day ago
3.0 - 7.0 years
7 - 11 Lacs
Gurugram
Work from Office
Apply Now Job Title Manager II, Quality Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Develop and implement quality management systems (QMS) to ensure compliance with industry standards and regulations Establish quality objectives and key performance indicators (KPIs) to monitor and improve overall product and process quality Lead cross-functional teams in identifying, analyzing, and resolving quality issues using different methodologies (COPC, Six Sigma, PDCA, 7 QC tools etc) Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA) to address quality issues Plan and conduct internal audits to assess the effectiveness of the QMS and identify areas for improvement Use quality tools such as Failure Modes and Effects Analysis (FMEA), Control Charts, Box plot etc to monitor and improve process performance Automation and RPA: Collaborate with the automation team to identify repetitive tasks that can be automated, and assist in the implementation and monitoring of RPA solutions Act as a primary POC between the QA teams, OPS & clients Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at MBRs and QBRs Key skills & knowledge: Certification in Six Sigma (Green Belt is desirable Excellent problem-solving and analytical skills Strong leadership and communication skills, with the ability to work effectively with cross-functional teams Attention to detail and a commitment to maintaining high-quality standards Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Educational qualification: Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Gurgaon Google Client Site Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Posted 1 day ago
5.0 - 10.0 years
8 - 12 Lacs
Noida
Work from Office
Product Design (UX) Researcher Who we are Brightly, a Siemens company, is a leading provider of cloud-based operations management software to optimize facilities, assets, and workflow. We empower our clients and our people, combining innovative technology with operational insight to transform the places we learn, live, heal, work, and play. Were both proud and humbled to play a role in the daily operations of so many clients, and we look forward to continually drive innovation, efficiency, and safety throughout the markets we serve. About the job We are seeking a strategic and impact-driven Product Design Researcher to uncover deep insights into user behaviors, needs, and motivations that shape our products. Youll collaborate closely with cross-functional teams to create customer experience maps, journey maps, and ecosystem mappings, ensuring a seamless and intuitive user journey. As a key member of the Product Design team, you will tackle complex challenges and translate research into actionable, user-centered solutions that drive meaningful outcomes for our clients across manufacturing, education, healthcare, and government. Beyond your expertise, we value curiosity, collaboration, and a passion for problem-solving. If you thrive in a fast-paced, high-growth environment where research and design drive innovation, Brightly is the place for you. Join us and help shape products that make a real impact on the people and industries we serve. What youll be doing Design, plan, and execute comprehensive user research studies utilizing both qualitative and quantitative methods to uncover actionable insights. Collaborate with stakeholders to develop customer experience maps, journey maps, and ecosystem mappings, ensuring a holistic understanding of user interactions. Work closely with product managers, designers, engineers, and other stakeholders to integrate research findings into product development and strategic decisions. Champion the importance of product design and research across the organization, ensuring user insights are at the forefront of product strategy. Guide and mentor team members and stakeholders in best practices for user research, fostering a culture of continuous learning and empathy-driven design. Translate complex research findings into clear, actionable recommendations and present them to diverse audiences, including senior leadership. Keep up-to-date with the latest research methodologies, tools, and industry trends to continually refine and enhance our research practices. What does success look like You deeply understand user needs, immersing yourself in their challenges to ensure our products help them achieve their goals. You actively collaborate with internal and external stakeholders to integrate research into product strategy, driving research-backed decisions that enhance the user experience. You engage cross-functional teams"”including Product Design, Product Managers, Data Scientists, Product Operations, and Client Services"”fostering open dialogue and ensuring solutions align with business and technical requirements. You work closely with engineers, sharing design rationale and aligning on technical feasibility. You lead interactive workshops with Engineering to define long-term design vision and break it into actionable, iterative steps. Qualifications & Experience Bachelors degree in HCI, Cognitive Science, Psychology, Behavioral Economics, Anthropology, Statistics, or a related field"”or equivalent practical experience. 5+ years of UX research experience, with at least 3 years working on complex enterprise products in a SaaS, marketplace, or agile B2B environment. Experience conducting research for both web and mobile applications in applied settings. Strong proficiency in user interviews, usability testing, surveys, and contextual inquiries to uncover actionable insights. Skilled in research and design tools such as Figma, Miro, Maze, and Dovetail, or similar platforms. Proven ability to collaborate within cross-functional teams, integrating research into product strategy. Excellent analytical skills, with the ability to translate complex data into clear, actionable insights. Strong communication and presentation skills, effectively articulating findings to diverse stakeholders. Proactive mindset with a passion for advocating for user needs and driving user-centered design solutions. Willingness to travel up to 15% as needed. Behavioral Competencies Strong conviction in UX research decisions while remaining open to feedback and collaboration to achieve the best outcomes. Thrives in challenges, overcoming setbacks with creativity, persistence, and an innovative mindset. Takes ownership, leads by example, and drives initiatives with enthusiasm and conviction. Outgoing, collaborative, and adaptable, with a positive attitude and the ability to influence and inspire others. Shine Brightly We are always looking for people that bring new perspectives and life experiences to our team. Its the diversity of those people and their ideas that inspire innovation that runs through everything we do. At the core of our unique culture are our people- so we expect our candidates to have all the "right stuff". If you are a big thinker, have a passion for technology and great people, embrace creativity, and are genuine in both words and actions, then get ready to do something incredible. Join our team and shine brightly!
Posted 1 day ago
2.0 - 7.0 years
10 - 15 Lacs
Hyderabad, Gurugram, Bengaluru
Work from Office
Responsibilities Data mining and analysis using state-of-the-art methods Processing, cleansing, and verifying the integrity of data used for analyses Building and optimizing data models using machine learning techniques Skills and Qualifications Must have: At least 2 years of experience working on data science projects delivered to external clients. Proficiency with programming languages: Python, PySpark, and SQL. Proficiency with common data science tools: Scikit-learn and at least one among TensorFlow, Keras, PyTorch, or equivalent Experience with forecasting techniques using Time series methods and causal forecasting methods Experience with applying supervised and unsupervised learning techniques on unstructured and semi-structured data Experience with predictive modeling, deploying, and monitoring ML solutions in an iterative or Agile/DevOps environment using lifecycle management methods and tools Degree in Statistics/Quantitative Analyses, Computer Science, Mathematics, Operations Research, or other related technical fields with equivalent practical experience Excellent English verbal and written communication skills Nice to have: Experience with Natural Language Processing (NLP) techniques. Familiarity with Microsoft Azure services and tools Experience with the agile methodology for data science projects.
Posted 2 days ago
8.0 - 10.0 years
10 - 12 Lacs
Bangalore Rural, Bengaluru
Work from Office
Role & responsibilities Leading the production shop floor supervisors to assure the safe, qualitative and quantitative production targets including Zero Incident, assuring Zero Defects, OTD >98 % per agreed time to time production plan(s) and schedules, 100% Inventory accounting and reconciliation. Create Machine loading & Scheduling as per the PPC / MRP Demand Requirements Assure Achieving Qualitative & Quantitative production per Customer OTD targets Ensure and report WIP Inventory Quality and Accuracy ( Perpetual and Physical Count Cycle) Assure Required Setters and Operators availability and attendance regulation Conformance to Production Work Order On Time Delivery as per Original Promise Ensure Customer Order On Time Delivery as per Original Promise Assuring to Meet Agreed OEE Target thorugh Monitoring, Initiating actions and follow-up and Reporting the impacts Work together with Interfunctionals Viz. PPC, SALES, Engineering, Quality to identify Production Risk and Mitigate Assuring Engineering Documents and Records Availability Drive Kaizen (Safety, People,Skill, Talent, Process, Quality, Setup Change, Tool Cost and etc.,) Following, Driving, ensuring Quality Management System and Customer Specific Compliances Agile Reporting and communication of Performance, Progress, Escalations to Superior / Management Preferred candidate profile Minimum of 8 years experience i n CNC Turning, Milling, and Grinding operations, specifically within the aerospace industry . Educational Qualification : Bachelor's degree in Mechanical Engineering is required.
Posted 3 days ago
2.0 - 6.0 years
5 - 9 Lacs
Bengaluru
Work from Office
The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners. . Set up with support from 90+ eminent philanthropists , 40+ corporates and 15+ foundations including Gates, Mackenzie Scott, Vinod Khosla, Nandan, Tata Trusts, Skoll, Meta, LinkedIn, HDFC, Mphasis, KPMG and LOreal, we are contributing towards a "poverty-free India, within our lifetime Impact Hub Vision The Impact Hub aims to be a credible and reputed M&E and Knowledge centre for the livelihood ecosystem, conducting high-quality evaluations and research while it continues to be the Impact measurement and Management function for all T/NIs programs internally. We participate and partner with the best-in-class organisations (government, market, and civil society) and create knowledge products (evidence, insight reports, white papers, etc.) to generate actionable insights, with a particular focus on evaluations and action research. All this while, the most important thing for the Hub is to firmly root itself in field realities and continuously adapt to the ever-evolving ecosystem. As an Impact Research Associate, you will: Be an integral member of a team that is seen as a thought leader in the Impact Measurement & Management space and influences it (from policy to practice) through a deep understanding of the practitioners perspective rather than from an academic point of view Conduct deeper studies on the antecedents and consequences of livelihood interventions and make recommendations on program design, particularly in the context of the Graduation Approach Drive evaluation (including third-party and multi-player evaluation). The focus will be on a deep understanding of the outcomes to generate insights to help refine/enhance the work on the ground. The team will involve external stakeholders to make this most effective Support with designing studies and travel to remote locations to collect primary data from program participants. Expect frequent travel, approximately 4-5 weeks per quarter Apply if you have: At least two years of on-ground experience in implementing/evaluating development programs for rural India, preferably with SRLMs Ability to design and conduct interviews, FGDs and other data collection methods tailored to rural settings, including remote and marginalised communities An empathetic neutral approach towards working with rural communities, understanding their challenges and socio-cultural context and demonstrating patience in building relationships and gathering information Strong Analytical skills to interpret qualitative and quantitative data and derive meaningful insights A strong desire to make a difference and a passion for solving problems Proven track record in working in a fast-paced environment
Posted 3 days ago
1.0 - 5.0 years
2 - 6 Lacs
Nagercoil
Work from Office
Responsibilities. We are looking for smart, dynamic, self-motivated, and collaborative individuals with strong analytic and communication skills to join our growing and fast-paced team of Research Analysts. Daily responsibilities include:. Assist with a wide variety of qualitative and quantitative research activities, including collecting and analyzing data. Conduct searches; compile and manage databases. Translate data into summaries and analyses with conclusions that deliver on objectives and support proactive insights and recommendations. Create and maintain research briefs, one-sheets, and white papers on a variety of topics important to the overall business goals of the network. Execute ad-hoc requests by gathering the requirements, analyzing the time and resources needed, generating the deliverable with quality, and managing on-time delivery. Show more Show less
Posted 1 week ago
3.0 - 8.0 years
2 - 4 Lacs
Chennai
Work from Office
Market Research Analyst Chennai : Please enter job descriptionCasagrand Premier Builder Limited is a leading real estate developer with a legacy of over 53 million sq. ft. developed across South India. We are committed to delivering quality and value-driven projects with a strong customer base and a growing project pipeline. Role: We are hiring a Market Research Analyst to support strategic planning through structured data collection, analysis, and interpretation. This role is based in Chennai and involves working closely with cross-functional teams to provide actionable market insights. Key Responsibilities: Conduct in-depth market research and competitor benchmarking Analyze consumer behavior and market trends Support pricing and product strategies through data insights Develop and execute research surveys, reports, and forecasts Present findings in a clear and actionable format to decision-makers Collaborate with internal teams to align research with business needs Qualifications: 18 years of relevant experience in market research Proficient in quantitative and qualitative analysis Strong communication and presentation skills Bachelors degree in Marketing, Business, Statistics, or related field Prior experience in the real estate industry is an advantage
Posted 1 week ago
7.0 - 8.0 years
10 - 14 Lacs
Gurugram
Work from Office
Supporting our client in Metal Mining sector and prepare pitch books, industry decks, deals and peers screening, company profiles, ad-hoc and company focused discussion documents related to healthcare and allied sector Preparing financial analysis including trading / transaction comparable, operational / financial benchmarking, valuation analysis etc. Assist in preparing Pitch books including industry overview, company profiles, management biographies, broker outlook, share price performance analysis, deal case studies, peer valuation multiples etc. Engage client independently on calls and e-mails Produce high quality informative and visually appealing presentations and deck Excellent working knowledge of market database tools e.g., FactSet, Capital IQ, Thomson One, Orbis, Merger Market, Evaluate Pharma, Pitchbook etc. Manage project timelines and quality of deliverables in a manner to ensure high client satisfaction Demonstrate strength and flair in client/requester relationship building and management, information/knowledge needs assessment Conducting analysis performing quality control check of the outgoing reports/packs Required Background Post-Graduation in Finance (MBA, CFA, CA etc.) or equivalent qualification Relevant experience of 6-8 years supporting Investment banking division of a bank, consulting firm, boutique firm, advisory firm Experience on working primarily qualitative work as well as quantitative work The candidate should have the ability to work independently and possesses the management/leadership skills to run the research on a day-to-day basis Sound knowledge and relevant work experience on industry and macro-economic overviews/ studies, competitive landscape, detailed company analysis, current market knowledge Ability to work on complex jobs independently Expert knowledge on sector and country-specific data sources, such as Factset, Pitchbook, Orbis and Merger Market Strong communication skills to engage with the client and managing workflow MS Office skills - should be excellent in MS Excel, MS PowerPoint, and MS Wor d
Posted 1 week ago
1.0 - 5.0 years
4 - 7 Lacs
Mumbai
Work from Office
About The Role Research Manager: We are looking for a Consumer Insights Senior Manager/AVP who will design and execute market research as well as user research to drive new product development, marketing strategy and go-to-market tactics for Kotak Mahindra Bank. In this role you will work closely with the marketing, product and business team and play a pivotal role in defining the direction of different KMBL product & offerings. Job Role: Working closely with cross-functional teams to identify problem statements Planning and implementing end to end consumer research strategies and methodologies Conducting qualitative as well as quantitative research relying on primary as well as secondary research Talking to existing and potential customers to understand their needs and behaviour Doing a competitor analysis to understand product offerings and features Devising actionable strategies from consumer insights Reporting and presenting your findings to drive new product development and marketing strategies Job Requirements: Minimum 6 years of experience conducting qualitative and quantitative research Strong analytical skills to extract actionable insights from data Strong research skills such as moderation, preparation of Q"™re/DG and effective storytelling etc. Strong communication and presentation skills MBA, MA in Design/Sociology/Psychology in a numerate discipline Need to have prior experience working with FMCG/Consumer Tech or any client-side company
Posted 1 week ago
2.0 - 4.0 years
4 - 6 Lacs
Tamil Nadu
Work from Office
Conduct primary and secondary research to gather market, industry, financial, or technical data. Analyze qualitative and quantitative data to identify trends, patterns, and insights. Prepare comprehensive research reports, white papers, presentations, and summaries. Support strategy development with relevant market intelligence and competitor analysis. Assist in building financial models, forecasts, or business analysis (if required). Maintain research databases and ensure data integrity. Collaborate with internal stakeholders like sales, marketing, consulting, or investment teams. Keep updated with latest industry trends, innovations, and best practices.
Posted 1 week ago
3.0 - 6.0 years
3 - 7 Lacs
Pune
Work from Office
Conduct accessibility testing on a range of software products and web applications. Identify and document potential accessibility issues. Provide recommendations for remediation of identified accessibility issues. Work with development teams to ensure accessibility standards are met. Perform usability testing with individuals with disabilities to gather qualitative data. Stay up-to-date with the latest advancements in technology and updates in accessibility legislation. Create and maintain comprehensive reports about the accessibility status of the products tested. Ensure that the final product satisfies the product requirements and meets end-user expectations. Primary Skill Accessibility Testing
Posted 1 week ago
1.0 - 3.0 years
2 - 3 Lacs
Kanyakumari
Work from Office
Roles & Responsibilities: Literature Reviews & Data Collection: Conduct thorough literature reviews to gather relevant academic resources. Collect and organize research data from various sources. Data Analysis: Analyze quantitative and qualitative data using research tools and software. Summarize findings to support research projects. Report Preparation: Create detailed research reports, summaries, and presentations. Assist in preparing materials for academic publications and grant proposals. Research Support: Collaborate with PhD candidates and faculty to refine research methodologies. Provide technical assistance and guidance in research best practices. Database & Documentation Management: Maintain organized records and databases of research materials. Ensure all research processes meet academic standards and documentation practices.
Posted 1 week ago
3.0 - 8.0 years
5 - 10 Lacs
Mumbai
Work from Office
Company: Marsh Description: Marsh is seeking candidates for the following position based in the Mumbai, India office Lead Specialist - Research (ESG) As part of the Advisory team within the Knowledge Services function of MMGS, the candidate will support our colleagues in various international (non-US and Canada) regions on sales enablement projects, client deliverables, M&A assessments, and high-impact strategy engagements related to multiple advisory service areas including ESG, Cyber and Risk assessments among others. We will count on you to: Invest in understanding our business thoroughly Deliver high-impact research engagements projects commissioned by regional advisory teams High attention to detail in both research and creation of end products, with focus on producing insightful, well written outputs/ reports Maintain a regular stakeholder/project manager interaction for constant flow of information on delivery status, expectations, exceptions, process changes and new opportunities Develop strong relationships with colleagues and stakeholders through high quality project delivery, responsiveness, and agile and clear communication Contribute to process improvement of the team by making relevant recommendations and executing the process initiatives to enhance the efficiency and quality of overall delivery Drive and deliver high-impact advisory engagements. Incubate new research, data analytics and benchmarking capabilities, enable innovation, drive organization wide initiatives and expand the range of proprietary knowledge assets Utilize strong analytical skills and support on building solutions that is a combination of quantitative and qualitative inputs and techniques Leverage a solid understanding of business trends, issues, and concepts, to respond efficiently to complex research questions by delivering synthesized, actionable facts and insights to our consulting teams and clients Support on conducting in-depth market research to assess M&A considerations by evaluating financial data and performance metrics of companies Work with seniors by supporting and managing advisory projects for internal and external use What you need to have: Masters / Bachelors in Economics or Masters in Business Administration (MBA)/ Marketing or Finance related field Over 3 years of experience in strategy advisory, research (quantitative and qualitative /secondary) experience, at a leading Big 4s /professional services / consulting firm / Boutique firms Excellent interpersonal skills, adaptability, cross-functional vision, analytical and synthesis mindset, curiosity. Fluent spoken and written English is mandatory. Experience in consulting projects, M&A assessments and execution of high level / complex assignments Provide highly integrated research support. This will adhoc ESG research, including sustainability reports, sector/regulation updates, preparing slides, maintaining backups, etc. Proficiency in ESG frameworks, such as BRSR, SASB, GRI, TCFD, and ISSB would be preferred Deep understanding of global marketplace, key trends, economic and geo-political developments, technological developments, global supply chain, and key business and financial risks Strong ability to weave a story using multiple data points. Excellent analytical, quantitative and problem solving skills Exposure in building frameworks, drawing data driven insights and performing analysis aligned to the client deliverable focusing on sales engagement, markets, competitors, products and regulatory developments Strong understanding of strategy frameworks (PESTEL, Porters 5 forces, BCG Matrix, SWOT, etc.) and their applications in bringing out innovative insights Strong analytical, critical thinking, problem solving, storyboarding and report writing skills, and excellent communication skills verbal, writing, listening Advanced level of proficiency in MS Office - PowerPoint, Word, Excel, and SharePoint Extensive exposure of commercial databases such as S&P Cap IQ, Factiva, Global Data, A.M Best Insurance service etc. What makes you stand out Exposure to working in a global setting Knowledge/ exposure of global insurance markets, risk advisory, enterprise risk management or risk consulting space Familiarity with core statistical concepts e.g., correlation, regressions, significance values, etc. Exposure, experience in risk consulting related research or advisory verticals would be preferred Ability to take initiatives to strive for improvement in analytical techniques, processes and outputs Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSEMMC), is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
Posted 1 week ago
3.0 - 5.0 years
50 - 55 Lacs
Gurugram
Work from Office
About the Opportunity Job TypeApplication 20 June 2025 Title Lead - Multi-Asset Investment Research (SMA) Department Global Investment Research - Research Specialist Team Location Gurgaon, India Reports To Team Lead - Multi-Asset Investment Research Level Research Analysis - 5 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our Global Investment Research - Research Specialist Team and feel like youre part of something bigger. About the Global team Fidelity Solutions & Multi-Asset (SMA) is a global team with assets under management on behalf of retail and institutional clients. The team manages investment strategies across various franchises, including Income, Volatility Managed, Absolute & Total Return, and Risk Rated & Open Architecture, designed to deliver specific outcomes for clients across market cycles. Portfolio Managers at FIL SMA draw on an extensive toolkit for delivering investment objectives, including a large and well-resourced investment research team (comprising Manager Research , Tactical Allocation Research and Quantitative Research), as well as a dedicated Risk & Analytics team and implementation specialists. These resources support investment decision-making across various portfolio construction disciplines, including tactical asset allocation, strategy selection and risk management. About your team Multi-Asset Investment Research Specialist team works with the Manager Research Analyst team (mentioned above) in their role of identifying the right strategies that go into the multi asset portfolios to implement the investment views of the SMA team. This team is a part of the broader Investment Research Specialist team, which provides fundamental research support to all FIL Equity and Credit analysts and select Portfolio Managers. About your role The job involves providing comprehensive research support to FILs Manager Research Analyst team, including screening funds based on quantitative and qualitive analysis; preparing agendas for fund manager meeting and taking meeting notes; contributing to draft research notes to be published by the Analysts; and streamlining databases which make the research process more efficient and robust. The role requires a good understanding of passive and active fund management space in at least one asset class, with specific knowledge on Fixed Income being a plus. It also entails expertise in using advanced excel tools in analysing large amounts of data and drawing inferences from the same, in addition to ability and willingness to learn quickly on the job, incorporating any new systems or AI tools that become available. Knowledge of visualization tools and coding skills would be advantageous. Key Responsibilities Provide all-round research support to FIL Manager Research Analysts covering a broad universe of funds and fund managers across asset classes - Equities, Fixed Income, Alternative. Prepare fund screening tools based on performance, risk, style/factor bias, ESG and other fund parameters. Prepare for and take meeting notes of the Analysts meetings with fund managers. Provide quality data and analysis on Funds ESG characteristics. Provide research inputs and authoring support for the publication of Multi-Asset research notes. Provide quality data and analysis to make the research process more efficient and robust. Keep track of emerging risks, and investment opportunities in one or more asset classes assigned. Keep abreast of significant trends and developments in the global fund management space and current market events. Build and maintain strong relationships with FIL analysts and within the local team. Make regular presentations to the team on relevant topics/areas of expertise. Experience and Qualifications Required 2 to 5 years work experience in Fund Research or Manager Research analyst or other similar industry-roles. Good understanding of passive and active fund management space in at least one asset class, with specific knowledge on Fixed Income being a plus. Strong systems experience, for e.g. Morningstar, Style Research, FactSet, Bloomberg combined with strong numerical and computer (Excel) skills Working knowledge of visualization tools such as PowerBI, Tableau, etc. and coding skills such as Python, will be advantageous. Analytical / problem solving skills, with a logical thought process - to sort, analyse and creatively interpret large amounts of qualitative and quantitative data. High level of attention to detail and accuracy. Strong time management skills and ability to multi task. Excellent relationship management and strong communication and presentation skills. Education MBA or Masters in Finance from a prominent institute or CA CFA charter or progress towards any level of CFA will be preferred Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Posted 2 weeks ago
3.0 - 5.0 years
50 - 55 Lacs
Gurugram
Work from Office
About the Opportunity Job TypeApplication 30 June 2025 Title Lead - Investment Research Department Global Investment Research - Research Specialist Team Location Gurgaon, India Reports To Team Lead / Associate Director, Investment Research Level Research Analysis - 5 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our Global Investment Research - Research Specialist Team and feel like youre part of something bigger. About your team Investment Research Specialist team is based out of two locations - Gurgaon, India and Dalian, China. The department provides fundamental research support (building financial models, maintaining industry databases, and conducting Industry and company analysis) to all FIL Equity and Credit analysts and select Portfolio Managers. This allows analyst teams to cover a higher number of stocks/credits, respond faster to corporate developments, dig deeper into investment issues, and manage coverage gaps. The team is also looked upon as a talent nursery for sourcing future Fidelity analysts. About your role The job involves providing comprehensive research support to FILs Europe/US/Asia/Global equity analysts, including company and industry analysis, financial modelling, valuations, sector/country updates, business and customer intelligence using alternative data sources and other custom research work. The person should have an excellent understanding of the Industrial Sector from the perspective of equity analysis and the broader fundamental research process. Key Responsibilities Provide all-round research support to FIL equity analysts on the assigned sector, including on initiations and ongoing coverage Build detailed financial models with the ability to build business drivers, incorporating M&A transactions and valuation analysis Carry out studies on sector trends, regulatory changes & emerging themes. Company analysis, including deep dive on key stock drivers, devils advocate analysis, etc. Provide need-based analysis on unassigned stocks, including screens to monitor & flag potential stock ideas Provide quality data and analysis on ESG Be a strong subject matter expert Keep abreast of trends and developments in the assigned sub sector across geographies Build and maintain strong relationships with clients and within the team Make regular presentations to the team on relevant topics/areas of expertise Experience and Qualifications Required 2 to 5 years work experience in Investment Research Understanding of the Financials sub sectors companies equity research, including key drivers, dynamics, trends, and emerging themes, would be advantageous. Good understanding of capital markets with excellent financial skills. A solid understanding of financial statements, ratios and valuation concepts. Prior experience with Asia/Europe/US/Global equities is preferred Analytical / Problem solving skills, with a logical thought process - to sort, analyse and creatively interpret large amounts of qualitative and quantitative data. High level of attention to detail and accuracy; Diligence and hard work Database skills - Bloomberg, TR Eikon, FactSet and other financial databases Excellent relationship management and strong communication and presentation skills Education MBA or Masters in Finance from a prominent institute or CA CFA charter or progress towards any level of CFA will be preferred . Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Posted 2 weeks ago
7.0 - 11.0 years
8 - 12 Lacs
Gurugram
Work from Office
Skill required: Sourcing & Procurement - Sourcing Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. What are we looking for this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsthis role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
Nagercoil
Work from Office
Job Title: Research Analyst PhD Assistance The Research Analyst in PhD Assistance supports academic research by gathering and analyzing data, conducting literature reviews, and preparing reports. This role helps PhD candidates and faculty members by ensuring high-quality, evidence-based research work. Roles & Responsibilities: Literature Reviews & Data Collection: Conduct thorough literature reviews to gather relevant academic resources. Collect and organize research data from various sources. Data Analysis: Analyze quantitative and qualitative data using research tools and software. Summarize findings to support research projects. Report Preparation: Create detailed research reports, summaries, and presentations. Assist in preparing materials for academic publications and grant proposals. Research Support: Collaborate with PhD candidates and faculty to refine research methodologies. Provide technical assistance and guidance in research best practices. Database & Documentation Management: Maintain organized records and databases of research materials. Ensure all research processes meet academic standards and documentation practices.
Posted 2 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Tamil Nadu
Work from Office
Key Responsibilities: Conduct primary and secondary research to gather market, industry, financial, or technical data. Analyze qualitative and quantitative data to identify trends, patterns, and insights. Prepare comprehensive research reports, white papers, presentations, and summaries. Support strategy development with relevant market intelligence and competitor analysis. Assist in building financial models, forecasts, or business analysis (if required). Maintain research databases and ensure data integrity. Collaborate with internal stakeholders like sales, marketing, consulting, or investment teams. Keep updated with latest industry trends, innovations, and best practices.
Posted 2 weeks ago
2.0 - 9.0 years
18 - 22 Lacs
Hyderabad
Work from Office
Position Overview We are seeking a Principal UX Researcher to lead high-impact research initiatives that shape the strategy and vision of our products. As a key member of our UX team, you will partner with senior leadership, product managers, designers, and customer-facing teams to influence critical business and design decisions based on rigorous user insights. You will work closely with enterprise customers, navigating complex B2B environments to uncover opportunities that improve user experience, product adoption, and customer satisfaction. This is a highly visible role , requiring a strong ability to translate user research into measurable business impact , advocate for a user-centered culture, and mentor junior researchers. Position Responsibilities Help s hape our research strategy: Define and execute a research roadmap aligned with business goals and user needs. Lead high-impact research initiatives: Conduct complex qualitative and quantitative studies to inform product vision and strategy. Influence product and business decisions: Synthesize research into actionable recommendations that drive measurable improvements. Advocate for enterprise users: Work directly with customers to uncover pain points, behaviors, and unmet needs. Champion a culture of research: Mentor teams, educate stakeholders, and establish best practices for integrating research into product development. Own research communication: Present findings to senior leadership and cross-functional teams in compelling, data-driven narratives. Enhance research operations: Help build and scale research processes, frameworks, and participant recruitment strategies. Required Skills and Experience 8 + years of experience in UX research , with a strong track record of leading complex studies that drive product impact. Deep expertise in research methodologies , including ethnographic studies, diary studies, in-depth interviews, A/B testing, and advanced survey design. Experience working with enterprise/B2B customers , particularly in SaaS, fintech, or other complex domains. Proven ability to influence at the stakeholder level , shaping product roadmaps based on research insights. Strong communication and storytelling skills —able to distill complex findings into compelling narratives for diverse audiences. Fluency in the English language is required . Experience mentoring junior team members and fostering a culture of research-driven decision-making. Education and Certifications Bachelor ’ s or Master ’ s degree in Human -Computer Interaction, Psychology, Sociology, Behavioral Science , or a related field.
Posted 2 weeks ago
5.0 - 10.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Overview of the role As a member of the Enterprise Insights team at Target in India, you will expand efforts to help shape the ideal guest (consumer) experience and drive business and communication strategies and activations. This role supports the Category Insights team, which focuses on understanding consumer behaviors, attitudes, needs, and motivations across Target s core businesses. You will play a key role in bridging the gap between business and guests through research by collaborating with multiple stakeholders including merchandisers, marketers, category managers, and creative teams. You will be responsible for designing and executing guest or consumer research to support key initiatives. You will be the primary contact for internal partners and will identify the appropriate research method, data source and vendor/supplier to execute work. Target leverages both qualitative and quantitative techniques and various secondary and proprietary sources of data to conduct research studies. As an advocate for the guest, you ll be expected to frame findings into compelling insights and stories to establish guest understanding and empathy on the team and drive effective changes. Your work will have to include actionable recommendations for teams to then run with and achieve desired business goals for the organization. As a Sr. Marketing Researcher of Category Insights, you will report to the Sr. Manager, Insights and have responsibility for a Merchandise Pyramid. Responsibilities Identify best method or mix of methods for the research plan, timeline and resourcing. Work closely with cross-functional teams to identify and develop research plan based on analysis of knowledge gaps, project goals and risks. Conduct consumer research and report findings. Perform thorough qualitative/quantitative analysis to create meaningful insights and actionable recommendations. Work on an iterative approach through close alignment with business teams to influence impact of the project. Skills: Ability to operate using a range of quantitative survey methods and techniques, qualitative methods/techniques, ethnographic and anthropological research, statistical testing within quantitative methods, sampling, and data analysis and synthesis across methods Solve business problems with a consumer- centered approach. Strong grasp of quantitative data analysis and statistics from a business perspective, including generating and distilling reports from syndicated and secondary sources Conducting field research (both quantitative and qualitative), including preparing survey design/ discussion guides etc. Strong collaboration to effectively influence a diverse set of stakeholders. Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. Manage ambiguity, work autonomously, meet deadlines and multi-task in an agile environment. Preferred Background Four-year degree or equivalent experience Retail/E-Commerce Experience Minimum of 5 years of Consumer Insights experience Significant experience with different methods of quantitative, qualitative, syndicated and first-party insight tools Experience analyzing syndicated and secondary data sources, as well as macro trend analysis
Posted 3 weeks ago
1.0 - 5.0 years
2 - 6 Lacs
Nagercoil
Work from Office
We are looking for smart, dynamic, self-motivated, and collaborative individuals with strong analytic and communication skills to join our growing and fast-paced team of Research Analysts. Daily responsibilities include: Assist with a wide variety of qualitative and quantitative research activities, including collecting and analyzing data Conduct searches; compile and manage databases Translate data into summaries and analyses with conclusions that deliver on objectives and support proactive insights and recommendations Create and maintain research briefs, one-sheets, and white papers on a variety of topics important to the overall business goals of the network Execute ad-hoc requests by gathering the requirements, analyzing the time and resources needed, generating the deliverable with quality, and managing on-time delivery Roles and Responsibilities Assist with a wide variety of qualitative and quantitative research activities, including collecting and analyzing data Conduct searches; compile and manage databases Translate data into summaries and analyses with conclusions that deliver on objectives and support proactive insights and recommendations Create and maintain research briefs, one-sheets, and white papers on a variety of topics important to the overall business goals of the network Execute ad-hoc requests by gathering the requirements, analyzing the time and resources needed, generating the deliverable with quality, and managing on-time delivery
Posted 3 weeks ago
4.0 - 8.0 years
20 - 25 Lacs
Kolkata
Work from Office
Who We Are Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption As catalysts of progress for more than 40 years, our strategies guide the worlds leading brands We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation, and boost business productivity We listen, learn, question, discover, innovate, and deliverfor each other and our clientsto make the world work better for people, Why EscalentOnce you join our team, you will have the opportunity to,, Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more, Gain exposure to a rich variety of research techniques from knowledgeable professionals, Enjoy a remote first/hybrid work environment with a flexible schedule, Obtain insights into the needs and challenges of your clientsto learn how the worlds leading brands use research, Experience peace of mind working for a company with a commitment to conducting research ethically, Build lasting relationships with fun colleagues in a culture that values each person, Role Overview: We are looking for a seasoned professional with expansive Strategy Research and/or Consulting experience, strong exposure to Concept and Product Development, and a Consultative and Impact oriented mindset The ideal candidate will play an instrumental role in servicing Escalents plans to adopt, integrate and productize AI and Innovation tools/capabilities/offerings, thereby allowing research, consulting, and corporate teams as well as our clients benefit from AIs capabilities to foster better, smarter and efficient insights, Typically, Project Managers (PMs) at Escalent: Own accounts/client relationships and independently contribute to business development efforts among current and prospective clients, Possess distinctive domain and/or methodological knowledge and leverage it to serve high-performing internal and external industry leaders, Own and deliver strategic research and consulting engagements, leading creation of analytical plans, guiding the team to conduct appropriate research and analyses, and presenting insights to internal and external stakeholders/clients, Participate in designing and streamlining organizational processes and strategic decisions such as building new capabilities and/or products within the firm, and supporting growth and development of the team as well as new propositions, However, this role is not focused on core research and consulting Instead, it will report to the SVP and Head of AI and Innovation and be a core part of an internal COE thats focused on formulating Escalents AI strategy, approach, and roadmap from the perspective of integrating AI tools/capabilities into research/consulting/corporate function workflows as well as developing marketable AI products/solutions, Roles & Responsibilities: Overall Assume end-to-end ownership of key strategic initiatives, with a leading role in scoping, planning, and executing, Demonstrate a strong capability to link findings and recommendations to desired business impact, Present findings and recommendations, while explaining approach and rationale, to senior/executive leadership as and when needed, Develop strong subject matter expertise and gravitas, especially in AI and Innovation, AI Adoption Research and Consulting Use Cases Identify use cases for AI and Innovation within Research & Consulting workflows, Conceptualize and execute Proofs-of-Concept for each use case, with assigned team + other delivery leaders/teams as applicable, Generate recommendations on specific use cases for adoption and integration, Corporate Function Use Cases Generate ideas for AI and Innovation within Business Development, Marketing, HR, Finance, Legal, etc workflows, Work closely with domain-focused teams to determine the appetite for and applicability of those ideas, Conceptualize Proofs-of-Concept for each use case, and partner with domain-focused teams to help them execute, Generate recommendations on specific use cases for adoption and integration, Tool Due Diligence Identify relevant AI/innovation tools for any use case, via desk research and internal outreach, Liaise with various tool vendors to understand functional possibilities, evaluate use case fitment, and assess commercial viability, Partner with Compliance and IT teams to vet and whitelist specific tools for test/trials, Conceptualize a trial program and secure licenses for testing, Partner with domain/functional/corporate teams to test various tools to assess their effectiveness and value-add, Prepare recommendations on the appropriate tool mix, including the build vs buy debate, Documentation Prepare, maintain, and improve documents on AI-related processes, guidelines, and protocols, Author self-learn collateral on the approved tool mix, such as tool one-pagers, tool usage decision flowcharts, SharePoint pages and content, etc AI Integration Liaise with research/consulting/corporate teams to understand their existing workflows, tool/platform mix, and pain points/limitations, Partner with tech/dev teams to evaluate the feasibility of natively integrating whitelisted AI/innovative tools into existing research/consulting/corporate workflows/tools/platforms, Conceptualize and document integrated workflows to serve as input for tech/dev teams to undertake the integration effort, Review tech/dev team outputs/outcomes to ensure they work as envisaged and offer feedback/suggestions for edits/improvements, AI Productization Identify marketable research/consulting-focused product ideas in AI by: Working closely with sales/delivery leaders to unearth (unmet/partially met) client needs, and Conducting broad yet in-depth competitive landscaping, Ensure timely and high-quality execution and outcomes, by: Building analytical plans and securing upfront buy-in from relevant stakeholders, Leading a team to conduct research and analysis as per standard industry protocols using multiple methodologies, Thought Leadership and Marketing Work with enterprise marketing and other internal team(s) to prepare AI/innovation product dossiers, thought leadership POVs, consultative whitepapers, etc Support revenue growth by providing product/domain/subject matter expertise on AI/innovation for sales conversations, client RFPs/proposals/AI-related questionnaires, project designs, and client discussions/readouts, Exhibit a strong passion for AI and innovation, and stay updated on the latest developments, trends, product/model launches, etc and their plausible impact on Escalents AI strategy/approach/roadmap, In-house SME Contribute to Escalents AI Training & Certification Program by developing collateral and administering sessions, Address use case/tool/general queries related to AI/innovation from teams/colleagues across the enterprise and offer process/tool/strategic advice and a suggested way forward, Required Skills: Education: MBA / Post Graduation from a reputed management institute, Experience: 8-10 years in delivering Strategic Research & Insights engagements across industries, focused on international markets, Solid experience leading project-based engagements and delivering findings to senior/executive client and internal stakeholders, Strong exposure to driving revenue growth through Account Farming and Business Development support, as well as developing productized offerings, Strong exposure to internal process innovation/automation, Methodological / Tool Expertise: Must Have: strong exposure to Qualitative and Quantitative Primary Research, Desk Research, Social Media Listening/Analytics and Process Analytics/Innovation, Good-to-Have: theoretical knowledge and working wisdom of AI and innovative tools Excellent communication skills Team leader with strong interpersonal skills Logical and creative thinker with astute analytical aptitude Consultative approach to problem solving Strong attention to detail Explore our Careers and Culture page to learn more about the people behind the brand: https://escalent co/careers-and-culture/ Show more Show less
Posted 1 month ago
5.0 - 8.0 years
8 - 12 Lacs
Patna
Work from Office
Senior RMLE Leader, incoordination with the rest of the RMLE team, will be responsible for data analysis, data management and periodically providing updated data tables from the data collected by RMLE team/by program team/ any other departments/partners as well as system data and communicate appropriately to different stakeholders. S/he will also focus on all RMLE data analysis and interpretation within the pursuit of the University of Manitoba funded Program Monitoring & Learning Project. Roles And Responsibilities • Understand and perform basic and advanced analysis using all available data sources for knowledge generation that will guide the program implementation. • Database management. • Conducting different types of random sampling from line lists. • Quantitative and Qualitative data analysis from cleaning to preparation of result tables. • Data Cleaning: Managing loss of information, data mapping, removing duplicate entries, coding of open-ended responses, merging of data sets etc. • Preparing data analysis plan / tabulation plan. • Analysis of data to produce frequencies of different indicators, descriptive, cross-tabulation, simple correlations etc. using SAS/SPSS/STATA/excel as per program requirement. • Writing syntaxes for concurrent data analysis. • Qualitative data management and analysis. • Collating and analysing secondary data from required sources. • Prepare appropriate dissemination including scientific manuscripts documents for sharing with internal and external stakeholders. • Capacity building of program team and Government counterparts on understanding of data and data driven management. • To perform other ad-hoc tasks as per the need of different stakeholders such as the Government and the donor. • Travel within or beyond the program areas for 10-30% of the time.
Posted 1 month ago
2.0 - 5.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is a Project, Survey, Data, Dashboard and Reporting Management role and supports the Strategic Insights Optum Relationship NPS team. The role is responsible for data analytics (both Quantitative and Qualitative), Understand Customers wants and needs through email or digital surveys and providing deeper analysis to understand customers pain points. Strategic Insights is an Enterprise Center of Excellence that supports research across all customer segments like Consumer, Client and Providers. This position is responsible for driving short and long-term data and insights support for all Optum Lines of Business and Products (wherever needed). Additionally, this position is responsible for regular data management, analytics, visualization, Reporting and Dashboarding on Qualtrics or other platforms as required. This role is responsible for supporting best-in-class customer experience measurement for Optum. Primary Responsibilities Work with and support Optum Relationship NPS teams with project, survey, data, dashboard and reporting management Support Qualtrics operations and survey functionality Lead regular or ad-hoc analysis to provide deeper perspectives on Customers Experience with Optum Assist in preparing NPS and performance reports for NPS leads, business partners and reporting partners Performing quality control checks to ensure accuracy of work for programming Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring work is accurate, neat and error-free Understand business objectives and support the execution of research plans that effectively address needs of Optum Relationship NPS teams across the Enterprise Conduct pain-point analyses of Qualtrics data and insights to fit business needs Execute ad-hoc requests that support survey and data operations Engage in a collaborative work environment with other research operations team members Estimate and communicate effective deadlines Effectively self-monitors project related follow up tasks (revision/changes/etc.) and escalate and address issues on projects proactively Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Graduate in any discipline 5+ years of hands-on experience with Measurement Platforms like Qualtrics or Medallia 3+ years of experience working with onsite clients/stakeholders Experience working on highly complex technical projects Experience with data processing tools Experience with Qualtrics or Medallia and survey data processing Customer experience analytics or Market research experience Proficiency in using PPT and Excel Proven ability to solve the data issues by providing valuable suggestions Proven attention to detail Proven excellent written and oral communication skills Proven solid quantitative and analytical skills
Posted 1 month ago
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