13 Utilization Jobs

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.8LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

About NiCE: Nice is a leading provider of cloud-based and on-premises enterprise software solutions. Our innovative technology helps organizations improve customer interactions, optimize business processes, and ensure compliance with industry standards. With a global presence and a commitment to excellence, Nice is at the forefront of cloud contact center innovation. So, what’s the role all about? In Nice, as a Senior Specialist Performance Engineer, you will take an active role in the definition and evolution of standard practices and procedures for performance engineering. You will be responsible for defining and developing software for tasks associated with designing, testing, and optimizing performance across multiple components of Nice’s solutions. Your role involves troubleshooting production and performance issues, analyzing system efficiency, and collaborating with cross-functional teams to ensure optimal performance and scalability. How will you make an impact? Understand application architecture including micro services-based architecture and troubleshoot production and performance issues. Design, Develop and execute performance and scalability test cases to measure throughput, latency, and response times under various load conditions. Evaluate and benchmark new technologies and work with development engineering to design product architectures. Understand review and debug codes for performance, scaling and reliability of the platform Analyze SLAs to identify performance issues across individual services and system wide. Establish baseline benchmarks, identify performance bottlenecks, and early arrest any major deviation. Work with multiple product teams to design, create, execute, and analyze performance tests. Identify, fix, and recommend solutions for performance bottlenecks across application, front-end, and database layers. AWS hands on experience will be beneficial. Reduce toil through automation of processes and promote a data-driven innovation culture. Exposure to AI based tools for performance engineering would be added advantage Drive industry best practices in methodologies and standards of development, performance engineering, quality, and CI/CD processes. Analyze test results and make deployment and scalability recommendations based on findings. Work with developers, product development, and operations teams to define performance testing strategies and scalability metrics. Identifying and simulating real work usage patterns is essential and expected from this role. Have you got what it takes? 9 to 12 years of experience Strong experience in performance testing and optimization of Java/J2EE applications. Expertise in cloud computing performance testing and monitoring. Proficiency in analyzing memory leaks, thread dumps, CPU utilization, and database performance tuning. Experience in programming languages such as Java, JavaScript, and shell scripting in large-scale distributed cloud environments (Linux/Unix). Strong knowledge of performance analysis tools for Java and database applications. Need expertise for UI performance tools to measure UI performance & responsive design on browser side Expertise in debugging and optimizing performance on RDS, DDB etc. Familiarity with HTTP, web services, and SOA protocols. Highly self-motivated, independent worker with a fast-learning attitude and strong teamwork skills. Creative problem-solving skills with a proactive mindset. Strong verbal and written communication skills in English. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Director of Engineering / Principal Engineer Performance Engineering / Technical Manager Role Type: Individual Contributor

- Monitor agent queues intra-day real-time and generate performance reports to identify performance trends - Partner with WFM on historical performance of SLA, utilization, AHT, and other WFM related metrics. Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Call/Whatsapp@ 6002281943 /8453399504 /8723051470

Role & responsibilities Key Responsibilities: •Plan and manage production schedules •Oversee daily operations to meet output and quality targets •Ensure efficient utilization of resources and workforce •Implement lean manufacturing principles •Maintain equipment and ensure safety compliance •Coordinate with other departments (quality, maintenance, logistics) Preferred candidate profile •5+ years experience in a manufacturing leadership role •Strong understanding of production planning and lean practices •Proficient in ERP systems and production softwar

Description: Position coordinates the daily operations of records and library services which includes client training and guidance on Records Management Guidelines compliance. Position is responsible for the Information Management Services (IMS) function and its staff. Serves as the site's primary contact for records management quality assurance. Interfaces with clients to assess business requirements, expectations and responds to client requests. Coordinates projects and applies continuous improvement via best practices implementation. Major Responsibilities Stewards active and inactive records at onsite and offsite storage locations. Complies with the Corporation's Records Management Guidelines. Implements records management program, including a records retention schedule, the protection of vital records, destruction process and disaster recovery. Maintains electronic index and inventory of records stewarded. Performs client training (MPI, RMG compliance, local records handling processes, etc...). Stewards local contracts and resolves service issues. Implements IMS projects including record reduction efforts and file move coordination projects. Monitors and controls expenses within budget. Creating, maintaining, and reviewing record storage procedures (both physical and electronic) for different business units located at a site. Identifying commonalities in business units' retention needs and create efficiencies when possible. Implement and facilitate the Destruction Notification Process as outlined in RMG Section 6 Coordinate development and serve as administrative owner of an SRRS, if required to reflect local legal and regulatory requirements. Job Description Key Performance Indicators Documented procedures through IMS Handbook Verification of vendor database to ExxonMobil inventory Verification of electronic inventory to physical inventory Timely destruction of retention-expired records Monthly Sample Check for records with Off-site Perform the IMS work plan per schedule Annual Clean up activity Minimum Skills Requirement: Good communication skills Ability to work under time constraints and meet deadlines. Knowledge of computer application programs. Ability to foster a cooperative work environment.

Responsibilities Core Skills: Performance Testing and Engineering: Load testing tools (JMeter, Load Runner, etc.), APM and Logging (Grafana, Sumo Logic, New Relic, etc.), Cloud infrastructure and monitoring (AWS, CloudWatch, etc.) Essential Job Functions Lead the performance testing program, collaborating closely with agile teams and architects to build and maintain framework(s) to benchmark application performance across all layers of the application stack Apply advanced performance testing methodologies and best practices. Help setup production performance analysis framework and build-out strategies to load test the system Analyze test results, configure analysis graphs, and compile comprehensive performance test reports. Diagnose root causes of performance issues and implement optimization solutions to enhance application performance. Qualifications Qualifications Minimum of 10 years of experience in performance testing, preferably in a high-transaction SaaS environment, with proficiency in tools such as JMeter or Load Runner. Expertise in handling HTTP/HTML, web services, and asynchronous calls. Good-to-great understanding of memory and CPU utilization, throughput, latency, etc. Experience with monitoring and analysis tools like New Relic, Grafana, Sumo Logic, and AppDynamics. Experience with profiling and heap analysis tools Proficiency in at least one programming language. Experience with databases including MS SQL Server and MySQL Familiarity with AWS a plus Self-motivated, able to learn and research issues independently with a keen eye to details Must be passionate about wanting to make the software performance better i.e. “wont-quit-till-I-figure-out-the-root-cause mentality” Good analytical and problem-solving skills combined with technical writing and communication skills Familiarity with Agile/SCRUM SDLC strongly preferred

Oversee the maintenance of plant equipment and machinery across all sections of the iron making zone during the assigned shift. Ensure strict compliance with preventive and scheduled maintenance plans to maintain equipment in optimal working condition. Plan and execute routine tasks proactively to prevent unplanned activities that could disrupt production. Identify opportunities for improvement or modification in system settings to reduce maintenance costs. Adhere to all health and safety regulations during shift operations to maintain a safe working environment. Maintain accurate and timely ERP data entries and prepare the Management Review Meeting (MRM) reports on a daily basis. Optimize the utilization of all available resources, including manpower, to maximize operational efficiency. Ensure daily, weekly, and monthly activity planning is completed on schedule to facilitate timely job allocation.

Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM CTC UPTO 8LPA based on Last CTC Shifts 24*7 Looking for Candidates with Lesser notice or immediate Joiners Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams Key Skills and knowledge: Overall experience of 4-6 years and at least 2-3 years in a planning role. Experience in managing a multi-site and multi-vendor environment Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Good communicator and a collaborator Strong Communicator and decision maker Hands on Experience on Anaplan will be an added advantage. Strong attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

What you will do: Collaborate with project managers and department heads to identify resource requirements for ongoing and upcoming projects. Evaluate project timelines, budgets, and resource constraints to ensure the efficient allocation of resources. Maintain a comprehensive overview of available resources Conduct resource capacity planning to assess and manage resource demands based on project priorities and objectives. Track and report on resource utilization, analyzing data and providing suggestions for resource optimization. Collaborate with stakeholders to resolve resource-related conflicts, negotiate resource sharing, and balance competing priorities. Implement and maintain resource management tools, systems, and processes to enhance visibility, transparency, and efficiency.

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Interested candidates can reach out to Sobanv@hexaware.com, 8056741915 Pavatharanip1@hexaware.com / 7305044617 Regards, TAG

Lead GTM DTC-MUMBAI Circle: #BAL Required Work Experience : Mep Systems Manager About the Role Owner of Circle D2C business primarily Broadband LOB. To plan actions and roll out initiatives for delivering Net Adds for the circle keeping in view the Gross adds & churn angle. Key Responsibilities a) Drive customer acquisition in Broadband businesses ensuring base growth b) Drive quality of acquisition of new customers, managing base and scaring revenue c) Drive Lead management at the circle level with close coordination with the concerned stakeholders d) Lead the design of and execution of go to market strategy for the entire product portfolio e) Drive the extraction & utilization of the broadband assets through innovative approach f) Drive and direct the implementation of strategies for ensuring sales force effectiveness g) Competition tracking and pricing h) Drive One airtel plan for Broadband channel Skills Required Strong analytical & quantitative skills Strong presentation skills Teamwork and collaboration Strong in execution Vision of benefit of the unit as a whole Educational Qualification & Experience MBA Work Experience Experience of 4-7 years in marketing & distribution

Job Description: Assist in monitoring and managing resource utilization across multiple projects and departments. Maintain resource allocation records and ensure data accuracy in resource management systems. Coordinate with department leads to identify current and future staffing needs. Support in forecasting resource demand and resolving resource conflicts. Help prepare reports on resource availability, usage, and performance metrics. Facilitate onboarding and offboarding of project resources. Communicate regularly with project managers to understand staffing and capacity challenges. Ensure alignment between resource availability and project requirements. Contribute to continuous improvement initiatives in resource planning processes. Role: 4+Years of Experience in Resource management Strong organizational and analytical skills. Proficiency in Microsoft Excel and resource management tools (e.g., Smartsheet, SAP, MS Project, D365). Excellent communication and interpersonal skills. Ability to multitask and manage priorities in a fast-paced environment.