Hiring For International Voice Process Customer Support !!CTC 6.5lac Rivera Manpower Services

1.0 - 5.0 years

3 - 6 Lacs

Bengaluru

Work from Office

HI Warm Greetings from Rivera Manpower Services, Join a premium international process and build a rewarding career in customer support. Warm greetings from Rivera Manpower Services Hiring International Voice Process (Customer Support) Location: Bangalore CTC: Based on experience (up to 6.7 LPA) Call & Book Your Interview Slot: 7829336034 / 7829336202 / 9380300644 /8431721735 Eligibility: Graduates / Undergraduates Minimum 1 year of experience in international voice process (mandatory) Willing to work in US rotational shifts Immediate joiners or maximum 15 days notice period Roles & Responsibilities: Handle inbound and outbound voice calls for international customers Assist customers with queries, complaints, and service-related issues Provide accurate and timely resolutions ensuring a high level of customer satisfaction Maintain defined AHT (Average Handling Time) and meet quality benchmarks Document interactions and escalate complex issues where required Ensure adherence to SLA, CSAT, and compliance standards Communicate effectively with customers from a global client base

Posted 7 hours ago

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Helpdesk Support Engineer - US Hours Continual Engine

2 - 4 years

3 - 5 Lacs

Bengaluru

Remote

Role Overview We are hiring a Helpdesk Support Engineer to provide first-level technical support to our users. This is a remote position requiring work during US business hours (9 PM 6 AM IST). The ideal candidate is tech-savvy, customer-focused, and eager to learn and grow in a fast-paced environment.Key Responsibilities: • Provide first-line support via email, chat, and ticketing tools. • Troubleshoot and resolve user issues related to the PREP platform. • Log, track, and update support tickets with detailed documentation. • Follow defined processes for issue escalation and resolution. • Assist with user onboarding and basic training queries. • Collaborate with internal teams to report bugs or recurring issues. • Contribute to internal knowledge base content.Qualifications: • Bachelors degree in Computer Science, Information Technology, or a related field. • 2–3 years of experience in a helpdesk or technical support role. • Strong problem-solving and communication skills. • Basic understanding of SaaS platforms and technical troubleshooting. • Comfortable working independently and managing time during night shifts. • A strong sense of ownership and willingness to learn.Nice to Have: • Familiarity with ticketing systems like Freshdesk, Zendesk, or similar. • Exposure to accessibility tools or platforms. • Prior experience supporting digital products.Why Join Us: • Be part of a mission-driven team working on cutting-edge AI products. • Gain hands-on experience and grow your career in technical support. • Work in a flexible, remote setup with real impact on users worldwide. • Access mentorship and learning opportunities in a supportive environment.

Posted 2 months ago

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