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Urgent Opening For Support Analyst- Global Technology- Mumbai

Urgent Opening For Support Analyst- Global Technology- Mumbai

Expertiz

3 - 8 years

10 - 13 Lacs

Mumbai

Posted:5 hours ago| Platform:

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Skills Required

hybris hibernate spring marketing java web services impex jsp presentation skills javascript jquery sql spring mvc solr servlets j2ee html mysql e-commerce jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent Opening for Support Analyst- Global Technology- MumbaiPosted On 19th Nov 2016 11:16 AM
Location Mumbai Role / Position Support Analyst Experience (required) 3+ years Description Our Client
Our Client is Global Marketing and Technology company having presence across the worldDesignation:Support Analyst
Location:Mumbai
Exp:3+yrs
Overview

Looking for Support Analysts with 3+ years of experience in handling basic support tasks, stakeholder communication and SLA monitoring and reporting

We are looking for support analysts with minimum of 3 years in customer support roles and should have worked in L1 support capacity for at-least one ecommerce customer for a year.

Your responsibilities- Responsible for handling and addressing user queries and resolving basic support tasks including issues over the phone and any other tickets raised. You will be flexible to work in shifts (including night shifts when needed) as per project needs-

Support Tasks-

Should be able to perform basic level support tasks (on call resolution of functional issues / Business Analysis) as well as address basic level support tickets.

Should be able to identify the complexity of tickets and be able to assign for L2/L3 support

Stakeholder Management
Ability to communicate effectively with the users on the call and any/all modes of communication, L2, L3 Support and the other senior members of the team (Strong verbal and written communication)Reporting

Should be able to accurately identify deviations from SLAs/Compliance requirements

Your skills & experience:

Intermediate in Ecommerce domain , should have worked in L1 support capacity for at-least 1 ecommerce customer for a year in the recent past

Intermediate on Hybris

Basic consulting skills

Strong communication

Please let me know if you would be interested Send Resumes to girish.expertiz@gmail.com -->Upload Resume

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Urgent Opening For Support Analyst- Global Technology- Mumbai