9 Upselling Techniques Jobs

The Postcard Hotel is a collection of intimate luxury hotels situated in unique destinations across India and the world. We are dedicated to providing highly personalized, immersive experiences that are deeply rooted in local culture, nature, and holistic well-being. At The Postcard Gir Wildlife Sanctuary, we invite guests to experience a serene getaway surrounded by abundant wildlife and exceptional service. As the Assistant Manager of F&B Service, your primary responsibility is to oversee the daily operations of the Food & Beverage outlets. Your role involves ensuring exceptional guest service, maximizing revenue, and fostering the growth of a high-performing team. To excel in this position, you must possess strong leadership qualities, meticulous attention to detail, and a genuine passion for delivering excellence in hospitality. Your key responsibilities will include supervising the day-to-day functions of all F&B service areas, such as restaurants, in-room dining, and special events. It is essential to maintain the highest levels of guest satisfaction by providing personalized and intuitive service. You will also play a crucial role in training, motivating, and developing the team to uphold a guest-centric and efficient work environment. Collaboration with culinary and other departments is vital to ensure seamless service flow and accommodate special guest requests. Additionally, monitoring service standards, hygiene practices, and adherence to brand policies will be part of your daily tasks. Handling guest feedback promptly and professionally, as well as assisting with inventory management, ordering, and cost control are also key aspects of your role. You will be expected to implement upselling techniques to optimize revenue per cover and support the F&B Manager in departmental planning, scheduling, and performance evaluations. The ideal candidate should have a minimum of 5 years of experience in Food & Beverage operations, with at least 1 year in an assistant managerial position, preferably in the luxury hospitality sector. Strong leadership skills, excellent interpersonal communication, meticulous attention to detail, and a proactive problem-solving approach are essential qualities for this role. The ability to juggle multiple tasks in a fast-paced, guest-centric environment is crucial. Flexibility to work in a remote, nature-based location and adapt to evolving operational requirements is also necessary. A profound passion for hospitality, guest satisfaction, and collaborative teamwork will set you up for success in this role. In return, we offer a dynamic work environment in a unique natural setting, with ample opportunities for career growth within a rapidly expanding luxury brand. You will have the chance to be exposed to tailor-made guest experiences and luxury service standards, with mentorship provided by a visionary leadership team. Competitive compensation and on-site accommodation are part of the package we provide for our dedicated team members.,

As an International Customer Service Representative (Night Shift) at our fast-paced global Business Process Outsourcing (BPO) company, you will be responsible for providing multilingual voice and digital support services for Fortune 500 technology, e-commerce, and fintech clients. Operating from our India-based contact centre, you will deliver round-the-clock customer experience solutions aligned with North American and European time zones. Your role will involve handling inbound and outbound voice calls, emails, and live chats from US/UK customers, with a focus on achieving first-contact resolution. You will troubleshoot product or service queries, accurately log cases in CRM systems, and escalate complex issues following Standard Operating Procedures. Meeting or exceeding daily key performance indicators for average handling time, customer satisfaction (CSAT), and service level adherence will be essential. Documenting interactions with clear, concise notes to ensure seamless follow-up across shifts is also a key responsibility. Collaborating with team leads to identify recurring issues and recommend process or knowledge-base improvements will be crucial. Upholding data privacy, security, and compliance standards (GDPR/PCI) during every customer interaction is a non-negotiable requirement. To excel in this role, you must have a graduate degree or equivalent with at least 1 year of experience in international voice support. Excellent verbal and written English skills with a neutral or US accent are essential. Proficiency in customer service CRMs such as Salesforce, Zendesk, or similar platforms is required. You should be available to work permanent night shifts, weekends, and Indian public holidays. A typing speed of 35+ words per minute with high accuracy is also necessary. Preferred qualifications include experience supporting Software as a Service (SaaS) or e-commerce products, knowledge of de-escalation and upselling techniques, and familiarity with ITIL ticketing workflows and remote troubleshooting tools. In return, we offer a fixed night-shift allowance, performance bonuses, and health insurance from day one. Door-to-door secure cab transport with GPS tracking is provided for your convenience. Our engaging and inclusive workplace offers paid learning modules and rapid career advancement opportunities to Quality Analyst or Team Lead roles within 18 months. If you are looking to deliver world-class customer experiences and accelerate your global support career, join us at our on-site contact centre in India (city allocation based on project). We are excited to welcome dedicated professionals who are passionate about providing exceptional customer service.,

As an International Customer Service Representative (Night Shift) in our fast-paced global Business Process Outsourcing (BPO) industry, you will be responsible for providing multilingual voice and digital support services to Fortune 500 technology, e-commerce, and fintech clients. Operating from our India-based contact centre, you will deliver round-the-clock customer experience solutions tailored to North American and European time zones. Your main responsibilities will include handling inbound and outbound voice calls, emails, and live chats from US/UK customers to achieve first-contact resolution. You will troubleshoot product or service queries, accurately log cases in CRM systems, and escalate complex issues following Standard Operating Procedures. Meeting or exceeding daily KPIs for average handling time, customer satisfaction (CSAT), and service level adherence will be crucial. Additionally, documenting interactions with clear and concise notes will ensure seamless follow-up across shifts. Collaboration with team leads to identify recurring issues and recommend process or knowledge-base improvements will be essential. Upholding data privacy, security, and compliance standards (GDPR/PCI) during every customer interaction is a key aspect of the role. To succeed in this position, you must have a graduate degree or equivalent with at least 1 year of experience in international voice support. Excellent verbal and written English skills with a neutral/US accent are required. Proficiency in customer service CRMs such as Salesforce, Zendesk, or similar platforms is a must. You should be available to work permanent night shifts, weekends, and Indian public holidays. A typing speed of 35+ WPM with high accuracy is also necessary. Preferred qualifications include experience in supporting SaaS or e-commerce products, knowledge of de-escalation and upselling techniques, as well as familiarity with ITIL ticketing workflows and remote troubleshooting tools. In return, we offer a fixed night-shift allowance, performance bonuses, and health insurance from day one. Door-to-door secure cab transport with GPS tracking is provided. You will be part of an engaging and inclusive workplace with paid learning modules and rapid career advancement opportunities to Quality Analyst or Team Lead within 18 months. Join us at our on-site contact centre in India (city allocation based on project) to deliver world-class customer experiences and accelerate your global support career.,

Summary To provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Guest Interaction and Service Management: Contact appropriate departments (e.g., Sales, Accounting) to resolve guest requests, calls, or issues. Use effective sales techniques, including up-selling, to maximize revenue while ensuring guest loyalty to Marriott. Determine and offer complimentary services or gifts (e.g., rewards points, show tickets) to guests as a gesture of appreciation. Promote awareness of the Marriott brand image internally and externally. Process requests for Marriott Rewards points redemption. Handle all reservation requests, changes, and cancellations via phone, fax, or mail. Enter Marriott Rewards details accurately into the reservation system when processing guest bookings. Answer, record, and resolve guest calls, questions, and concerns in a timely manner. Administrative and Sales Support: Perform general office duties in support of Sales and Marketing (e.g., filing, emailing, typing, faxing). Assist management in training and motivating employees; set a positive example as a role model. Maintain confidentiality of all proprietary information and protect company assets. Team Collaboration and Communication: Welcome and acknowledge all guests according to Marriott's standards; anticipate and address guest service needs. Communicate with others using clear, professional language; answer phone calls with proper etiquette. Develop and maintain positive working relationships with team members to achieve common goals. Monitor the performance of others to ensure adherence to quality expectations and standards. Review and verify information in various formats for accuracy.

Maximizing Revenue and Managing Profitability: Solicits and books local catering business, contributing to group business development. Assists in creating and distributing catering sales revenue and operation budgets. Participates in revenue forecasting for catering and group rooms. Tracks booking goals on a weekly basis and compiles incentive reports for catering leadership. Ensures booking guidelines are followed and helps maximize space and revenue for events. Supports management in developing and implementing a sales and marketing plan focused on revenue, customers, and market strategies. Managing Sales Activities: Assists in selling, implementing, and following through on catering promotions to drive bookings. Executes operational aspects of booked events, such as generating proposals, writing contracts, and maintaining customer correspondence. Ensures smooth transitions between the sales, operational, and post-event phases of the event process, delivering high service levels throughout. Supporting Revenue and Event Goals: Contributes to achieving overall revenue targets for catering and group events. Works closely with the Banquets/Catering Department to align event execution with financial and service goals. Supports team efforts to maximize revenue opportunities through up-selling and accurate event forecasting.

Roles and Responsibilities: Responsible for achieving assigned showroom sales targets Manage stock and inventory efficiently Handle high-value customers with professionalism and confidence Ensure customer satisfaction during and after the sales process Build long-term customer relationships and maintain client database Coordinate with the showroom team for smooth operations Eligibility: 3 to 5 years of experience in jewelry retail sales.

Description We are seeking an experienced Restaurant Waiter to join our team. The ideal candidate will have a passion for providing excellent customer service and a strong understanding of the restaurant industry. Responsibilities Greet and seat customers in a friendly manner. Take customer orders accurately and efficiently. Serve food and beverages in a timely manner. Ensure customer satisfaction by checking in regularly. Handle cash and process payments accurately. Maintain cleanliness and organization of the dining area. Assist with setting up and cleaning tables before and after service. Skills and Qualifications 2-5 years of experience in a similar role in a restaurant or hospitality environment. Strong communication and interpersonal skills. Ability to work in a fast-paced environment. Basic math skills for handling cash and processing payments. Knowledge of food and beverage menu items and pairing. Excellent customer service skills and a friendly demeanor. Ability to work as part of a team and follow instructions.

Call Centre Representative Job Summary: The Call Centre Representative handles inbound and outbound calls, providing information and resolving customer issues. This role requires strong communication skills and the ability to work in a fast-paced environment. Key Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Meet personal/team qualitative and quantitative targets. Qualifications: Previous experience in a customer support role. Track record of over-achieving quota. Strong phone and verbal communication skills along with active listening. Familiarity with CRM systems and practices. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities, and manage time effectively. High school degree. Key Skills: Communication skills Problem-solving Organizational skills Time management Customer service