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2 - 3 years
3 - 4 Lacs
Vijayawada, United Krishna
Work from Office
Role & responsibilities The Branch Manager (BM) is responsible for overseeing the day-to-day operations of the branch, ensuring that the teams of ABM-Sales, ABM-Loans & Collections, and the clerical staff are meeting their daily targets and commitments. The BM will lead by example, supporting the ABMs in their respective departments, ensuring the delivery of exceptional customer service, and maintaining the overall efficiency and profitability of the branch. The role requires active field involvement, staff management, and continuous performance monitoring to ensure branch objectives are met. Key Responsibilities: Staff Management & Leadership: Oversee and manage the ABM-Sales, ABM-Loans & Collections, and clerical staff, ensuring they meet their daily, weekly, and monthly targets. Conduct regular team meetings to review progress, provide updates, and set new goals for the team. Monitor staff performance and provide continuous feedback, training, and development opportunities. Ensure that each department works in a collaborative manner to achieve overall branch goals. Monitor daily field activities of ABM-Sales and ABM-Loans & Collections to ensure their activities align with branch goals and are being executed effectively. Accompany ABMs in the field for sales activities and to verify loan customers before sanctioning loans, ensuring that the loan disbursement process adheres to society policies and standards. Ensure that ABMs are conducting regular follow-ups and closing calls to drive business growth. Provide field support and direct involvement in sales campaigns, ensuring that branch sales targets are met. 2. Recruitment & Team Development: Assist ABMs in recruiting local Agents and Bank Mithras for Deposits and loan sourcing and collections to expand the branch's customer base and improve loan collections. Ensure that the recruited agents and Bank Mithras are trained and equipped with the necessary skills and knowledge to succeed in their roles. Regularly assess the performance of Agents and Bank Mithras and verification has to be done regularly in the collections of Bank Mithras. 3. Customer Service & Relationship Management: Handle customer service and relationship issues, ensuring timely resolution to maintain high levels of customer satisfaction. Ensure that customer inquiries and complaints are addressed professionally and efficiently. Build and maintain strong relationships with customers to encourage repeat business and positive referrals. 4. Branch Performance & Target Achievement: Contribute actively to increasing the branchs overall performance, ensuring that sales, loan disbursements, and collections targets are consistently met. Track branch performance against KPIs and take corrective action as needed to ensure targets are achieved. 5. Clerical Department Management: Oversee the clerical department's daily activities, ensuring that all transactions, paperwork are completed accurately and in a timely manner as guided from the head-office. Ensure that all daily transactions and reports are concluded before the end of the day to maintain smooth operations and compliance with internal processes. Work with the clerical staff to ensure that customer documentation, loan paperwork, and other administrative tasks are handled effectively. 6. Reporting & Administrative Tasks: Provide regular updates and reports to senior management (Sr. CBM/CBM) on branch performance, sales progress, loan portfolio, collections, and customer service metrics. Review and ensure accuracy in branch-related documentation and reports. Perform other administrative tasks as required by senior management.
Posted 1 month ago
- 1 years
3 - 3 Lacs
Chennai
Work from Office
Important notes Graduation Mandatory 2025 Passed Outs not eligible 100% Non Voice Process 25km is the hiring range-those who stay beyond 25 km radios should relocate if selected Process Executive Job Description Job Description: Spot offer Excellent English Communication Must Carry out a range of assigned clerical / support duties ensuring prompt and accurate completion of all relevant account / data administration requirements within agreed service standards. Respond to a range of general standard processing enquiries referring to senior colleagues where appropriate. Contribute to the completion of the teams workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Undertake duties at a similar level as required. Ensure compliance with Equiniti procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times. Always to undertake the duties of this role in accordance with the requirements of the company Regulators, including Securities and Exchange Commission (SEC) Principles for Business. Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure. Ensure that all work is undertaken within the quality system. Ensure that work and ethics comply with all security arrangements both physical and information. Performs operational accounting activities related to transfer agency and maintenance. Duties may include: Providing operational accounting support to internal business groups and/or operations departments. Ensuring that transactions are being managed within the Process procedure and policy requirements. Analyzing and reviewing shareowner/client documents for accuracy; tracing and investigating transactions to resolve questionable data and applying corrective actions when necessary. Performing customer account maintenance duties; reviewing taxes/share balance. Assists and provides guidance to lower level operations accounting clerks and specialists with reconciliation of complex problems. May have direct/indirect responsibility for supporting, advising, and resolving disputes for customers, clients /vendors. Technical Skills: • Able to multi-task to accomplish tasks effectively. • Able to interpret the share transfer forms • Strong verbal & written communication skills • Analytic skill • Attention to detail • Excellent data entry skills • Good Math and accounts skills • Ability to work quickly & accurately while maintaining acceptable standards of workmanship • Quick learner with the ability to retain high volume of information • Ability to recognize and escalate to management if a shareholder has made multiple attempts to complete a transaction. Other Skills: Highly motivated with strong organizational and analytical skills and attention to detail. • Flexibility to work different shifts and to work overtime • Ability to succeed in a team environment. • Ability to learner quickly and transfer knowledge. • General understanding of the stock market or financial industry. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift Accidental & Life cover 3 times of concerned CTC Note: 2025 Passed Outs not eligible Interview Process L1 HR Screening Aptitude test-60 minutes Operations Interview-Panel Interview for 40 minutes
Posted 1 month ago
8 - 10 years
4 - 9 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Design and develop code applications to technical and functional programming standards. Provide prime assistance toward application releases installation into production under given direction. Coordinate and involve in structured peer reviews and walkthroughs. Plan and implement every needed process steps as defined in methodologies. Present application and technical support as necessary at right time. Excellent oral and written communication skills Ability to think creatively to deliver solutions through continuous improvement Ability to learn and apply technical information in a fast-paced, demanding work environment Based on business needs design of state machine diagram and activity diagram using RSA to invoke specific event and action that allow workflow to reach particular state. Development of message flow in IBM IIB such as actions, inbound/outbound mappers as per FSM diagrams that will constitute FTM operation. Installation and configuration FTM that includes configuration of WAS, IIB, DB2 and Rational Software Architect Expertise in Linux and Mainframe based FTM solutions.Banking & Finance Domain Experience Experience working in agile projects, preferably Scaled Agile (SAFe)
Posted 1 month ago
6 - 10 years
13 - 17 Lacs
Bengaluru
Work from Office
Job Description Are you looking to apply your skills contributing to a next generation of Database cloud services? Are you calm and collected when others panic under pressure? Do you get a thrill from solving really tough problems? Do you light up in conversations about uptime, horizontal scalability, performance, security, and DevOps? The Autonomous Database Team is responsible for building the cloud service framework powering various Oracle Autonomous Database cloud services, including Autonomous Data Warehouse (ADW) and Autonomous Transaction Processing (ATP). The framework automates deployment, scaling and management of databases in the cloud. It is built on top of Oracle's Cloud Infrastructure (OCI) Layer. The autonomous database cloud service framework features APIs to handle all lifecycle management operations of databases. It also performs operations autonomously based on internal and external events. The team has the unique opportunity to make significant contributions to the full stack of Oracle technology, from database kernel to cloud service platform and to customer-facing portals. As a DevOps Engineer, you will be responsible for defining and deploying autonomous database services with deep focus on architecture, production operations, capacity planning, performance management, deployment, and release engineering. You will work with multiple cross-functional teams helping deliver new and outstanding experiences to our stakeholders while ensuring reliability and performance. We are a dynamic and enthusiastic team with great emphasis on go-getters and proactive individuals. Overview from oracle.com with links to other collateral: https://cloud.oracle.com/en_US/datawarehouse https://www.oracle.com/database/autonomous-database/feature.html Career Level - IC3 Responsibilities In this role you will need to: Take ownership of the implementation and production operations of a wide array of core system platform solutions React to production deficiencies by continuously implementing automation, self-healing, and real-time monitoring to production systems Be a strong contributor to development of platform services including architecture, provisioning, configuration, deployment, and support Partner with the distributed team in prototyping new database platform services Stay informed of cloud infrastructure stacks Innovate. Preferred Qualifications: Degree level : BE/BS/MSProgramming languages like Python, JavaExpert knowledge and in-depth experience of the Oracle Engineered systems and subsystems.Ability to troubleshoot and resolve complex hardware/software issues, restore environments to an operational state, perform root cause analysis and provide forward thinking mitigation strategiesExpert level understanding, implementation experience and troubleshooting of Oracle Database technology including RAC, Dataguard, ASM, RMAN etcDemonstrated operations experience with Linux platform (i.e. RHEL, OEL) including administration, management, and troubleshootingStrong communication and analytical skillsFamiliarity with security practices in web application delivery and General knowledge of network topology Experience with configuration management tools
Posted 1 month ago
6 - 10 years
9 - 13 Lacs
Hyderabad
Work from Office
Are you an expert in Oracle Database technologies with a strong background in Exadata and cloud infrastructureAre you excited about working on next-generation database services that are highly autonomous, scalable, and reliable We are looking for a highly skilled Oracle Autonomous Database Engineer to join our team responsible for delivering and operating Oracles leading Autonomous Database services, including Autonomous Data Warehouse (ADW) and Autonomous Transaction Processing (ATP) . You will play a key role in designing, deploying, and managing mission-critical database systems with a strong focus on core DBA tasks , Exadata architecture , and cloud-based operations . This role requires in-depth technical knowledge across Oracle Engineered Systems, database internals, cloud infrastructure, and automation best practices. Required Qualifications: Bachelors or Masters degree in Computer Science, Engineering, or related field. Strong expertise in Oracle Core DBA functions including performance tuning, backup/recovery (RMAN), RAC, ASM, and Data Guard. Hands-on experience with Oracle Exadata , including implementation, administration, patching, and optimization. Solid experience working with Oracle Clusterware (GI) and Oracle RDBMS in high-availability environments. Advanced scripting skills in Shell , Python , and/or Perl for automation and diagnostics. Operational experience in Linux-based systems (OEL, RHEL), with a strong understanding of internals and performance. Experience with virtualized and container-based systems such as KVM , OVM , Docker . Exposure to cloud platforms , especially Oracle Cloud Infrastructure (OCI) ; experience with AWS/Azure/GCP is a plus. Preferred Skills and Competencies: Strong analytical mindset and a systematic approach to problem-solving. Experience with distributed system design and troubleshooting at scale. Working knowledge of SLAs, SLOs, and observability practices (monitoring, logging, alerting). Ability to write clear technical documentation and collaborate with cross-functional teams. Passion for continuous learning, innovation, and automation. Responsibilities Responsibilities: Manage end-to-end lifecycle operations for Oracle Autonomous Database services, including provisioning, scaling, monitoring, patching, and incident resolution. Deliver and support highly available, high-performance Oracle database solutions on Exadata infrastructure in the Oracle Cloud (OCI) environment. Perform advanced troubleshooting and root cause analysis across database, OS, and infrastructure layers. Build and maintain automation for system deployment, maintenance, and monitoring to drive operational efficiency. Contribute to service capacity planning, performance tuning, and reliability engineering efforts. Create and implement best practices and reference architectures for database and infrastructure operations. Participate in research, prototyping, and performance benchmarking of distributed database environments. Ensure compliance with security standards and implement system hardening and backup/recovery strategies. Participate in on-call rotations to support production environments and critical customer workloads.
Posted 1 month ago
2 - 3 years
10 - 12 Lacs
Pune
Work from Office
Prepare accurate& timely monthly financial statements for clinical centres-like P&L, Balance Sheet &CashFlow Execute MonthEnd closure ensuring all deadlines are met&reconciliations are performed Process financial transactions accurately efficiently Required Candidate profile Provide information regarding payments due to specific clinicians based on fee collection data Identify key trends, variances& potential areas for improvement Qualified CA/ACCA
Posted 1 month ago
2 - 7 years
4 - 9 Lacs
Chennai, Pune, Delhi
Work from Office
Join our dynamic team as a Transaction Processing Specialist in Market Operations, where you'll play a pivotal role in delivering exceptional operational support within the Commercial & Investment Banking sector. As a Transaction Processing Specialist in Market Operations, you'll provide operational support within Commercial & Investment Banking. you'll be responsible for ensuring that all aspects of transaction management for clients are completed on time and exceptions and client inquiries are resolved. you'll also provide subject matter expertise to clients. Additional responsibilities may include managing daily regulatory reporting tasks and remediation activities, as we'll as process improvement. Job Responsibilities Execute tasks assigned Take lead on process improvement and automation Manage assigned tasks independently with a little or no supervision Have a control mindset and be alert to issues and risks that have impact on process or to the organization Required qualifications, skills and capabilities Experience in middle or back office operations Understanding of the financial services industry, products, and processes Strong analytical skills with complementary communications and presentation skills with attention to detail and accuracy Ability to drive results through people, communication, influence, and interactions bachelors degree Strong computer skills (MS Excel, Word, PPT, Outlook, etc)
Posted 1 month ago
2 - 6 years
4 - 8 Lacs
Pune
Work from Office
Overview In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both Mastercard and our customer Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. Are you motivated to be a part of driving a world beyond cash? Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement? Are you able to cope with a fast changing and ambiguous environment? Role Act as central point of contact for customers and/ or Mastercard customer representatives throughout processing implementation project end-to-end execution. Assess and document customer needs and according implementation impacts on customers and Mastercard s core and non-core processing systems and platforms. Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology. Handle multiple customer processing implementation projects in parallel All About You Experience in Information Technology system knowledge, with good understanding of network technology, applications, and project management Strong knowledge of payment transaction processing and industry business knowledge Good understanding of Mastercard s payment processing systems, formats and associated customer host interface testing services and principles Good understanding of the 4 party model and the full transaction lifecycle for Mastercard brands Ability to interact well with the customer Good verbal and written communication skills Self starter with a desire to learn independently Ability to work in a matrixed organizations and cross functional teams Ability to manage change in a technical work environment Expertise on Web application and e-commerce through the life cycles of the product conception (requirements / analysis, development, testing & implementation) is an asset Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Posted 1 month ago
2 - 7 years
4 - 9 Lacs
Pune
Work from Office
Our Purpose Title and Summary Senior Specialist, Product Development Senior Analyst, Product Operations (Installments) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Mastercard Installments team creates new payment experiences for consumers by enabling Issuers and Merchants with the capability to offer short-term loans to consumers. We are looking for a Product Operations Senior Analyst to join us in scaling our Buy Now, Pay Later (BNPL) offering into multiple markets with a focus on delivering and localizing BNPL capabilities in priority markets. The candidate will work with a cross-functional team of global and regional stakeholders to drive growth in multiple markets and provide periodic updates to key stakeholders in the organization. Role Support and optimize customer onboarding procedures Engage Customer Implementation team to track all customer implementations Partner with Global Customer Care, Customer Technical Services and Business Operations teams to build and monitor Product performance reports and dashboards to drive ongoing Product enhancements Act as third-level support, and support customer escalations in partnership with Engineering teams Collaborate regularly with cross-functional teams in support of delivering on new market setups Support operational communications to stakeholders Monitor and review transaction processing and exceptions of merchants participating in program Create and update internal and external implementation documents and process flows All About You: The ideal candidate for this position should have: Experience in managing projects and processes across cross-functional teams High-level knowledge of APIs, databases and platforms is required Basic understanding of SQL, with the ability to modify and occasionally write queries to extract data from various sources Basic understanding of the card payment system (Auth, clearing, settlement, ISO messages) Good understanding of the BNPL and Installments business, current players and market trends Basic understanding of Mastercard technology assets - preferred Scaled Agile Framework program management (SAFe) is a benefit Effective communication and storytelling Digital fluency and deep understanding of use cases for digital payments Critical thinking and curiosity Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Posted 1 month ago
1 - 3 years
1 - 5 Lacs
Bengaluru
Work from Office
Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Work on a shifting schedule and during holidays as needed Work in office facility and at home Excellent English Communication Skills demonstrated by having a local Berlitz rating of B1T, or B2 and higher (For offshore resources) Experience in customer care, sales, tech support and/or similar accounts, required Experience in broadband and/or TV troubleshooting, recommended but not required Roles and Responsibilities: Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing. To perform assigned skill sets and its corresponding activities and tasks efficiently. To support & record a variety of customer service issues through telephone from customers. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client. To provide first-level troubleshooting on customer home broadband, tv, and phone setup and connectivity issues To provide recommendations to customers on new product, packages, upsells, and cross-sells that match the customer's lifestyle needs and generate additional revenues as a result To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues. To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management. To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities. Qualification Any Graduation
Posted 1 month ago
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