Training Manager

Role: Training Manager - Banking Experience (US voice process )

Mode: Work from Home

Please note that - International Banking Experience is mandatory for this role.

Company Description:

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results.

Though we have a rich history, our sights are, and always have been, anchored deeply in the future. We are optimistic about the benefits industry and society will see as humanmachine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve those problems for our clients from end to end.

We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.

Our digital backbone spans 144 countries around the world, with 61 delivery centres across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

will have the following attributes:

• Bachelors degree
• Six Sigma and/or Lean Sigma trained and/or certified.
• Strong Communication & Commitment to develop and deliver training
• Excellent Research and financial modeling skills
• Excellent knowledge of our client’s businesses
• Ability to manage client conversations, presentations, and articulate Sutherland’s winning approach
• Culture of collaboration and continuous improvement that fosters employee engagement and retention.
• Ability to position Sutherland’s talent transformation, innovation, and differentiation in a compelling manner
• Strong ability to motivate teams
• Ability to pro-actively find opportunities for talent growth and development
• String planning skills to drive L&D efforts
• Any Graduate degree.
• Candidate will possess natural leadership capabilities with a minimum of 10 years of progressive relevant or operational experience

Sutherland is seeking a dynamic and goal-oriented person to join us as Manager - Training for our BFSI vertical. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Training Manager is responsible for leading and executing learning initiatives by engaging with clients/program leaders across the BFSI vertical to identify and scope learning related business requirements/challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvements in new hire and program performance\.

The ideal candidate will have experience in designing, developing, and implementing training programs in the BFSI industry, with a strong focus on Banking, financial services and insurance background.

This role will have the following key responsibilities:

• Lead the training, learning and development for BSFI vertical. Develop and implement strategic learning and development initiatives.

• Serve as a catalyst for unlocking the potential of employees, facilitating knowledge transfer, and fostering a learning ecosystem.

• Drive the knowledge management process

  and actively contribute to Sutherland’s digital transformation journey
• Build a strong round the year training roadmap
• Design and deliver training programs that enhance the skills and knowledge of all employees including technical training, leadership development, compliance training, etc.
• Manage training Content including Digital Content Management, build collective knowledge, and develop new trainings
• Collaborate with the Operations team to plan the hiring and training calendar
• Assist in products and solutions for clients and maintain knowledge on competitive landscape
• Collaborate with the Operations team to build knowledge and new talent solutions
• Create systems and run processes for knowledge capture and Org Excellence including institutionalizing transition and quality management processes.