Training Facilitator

Job Description

About MSI SERVICES PVT LTD MSI Services Pvt. Ltd is a subsidiary of MS International Inc. (USA), providing sourcing and backend operations based out of Bangalore. MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 25 distribution centers across the United States and Canada. For detail visit our website http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment that values teamwork, innovation, and taking initiative, MSI is the right place for you. MSI values adaptability, hard work, education, customer service, knowledge based analytics and technology. Having grown over ten times in size in the last ten years, MSI is seeking individuals looking for a long term career and upward mobility. MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - Associate - Training Facilitator within our business operations in Bangalore, India. Roles and Responsibility Orientation for New Hires 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication and customer service trainings Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on- boarding & uploading the assessment under their training log Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams Coordinating & creating cross trainings within MSI BPO Teams. Creating, Assigning & Coordination of Refresher Trainings, Product based, Customer service & Other Trainings Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar) Perform additional duties as required and or requested. Desired Candidate Profile Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training Strong attention to detail and has ability to learn quickly. Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc. Excellent written and verbal communication skill must be able to create content and prepare reports Ability to work independently and in a team environment. Demonstrate sound work ethics. Flexible to work in shifts