Customer Support Representative

Job Description

About MSI SERVICES PVT LTD MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility. MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - " Associate - CSR " within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners Summary: The Sales Support team in India is tasked with overseeing and improving both sales and customer Support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES : Answering inbound calls for B2B customers. Dialing outbound calls for lead generation or sales support. Handling chat queries and providing email support. Keeping up-to-date with product knowledge and industry trends. Resolving customer complaints and ensuring customer satisfaction. Perform additional duties as required and or requested Desired Candidate Profile Minimum of 1 to 4 years of experience in INTERNATIONAL VOICE PROCESS The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders. The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible. The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional). Strong attention to details and Good follow up skills. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution. Flexible to night shifts is mandatory.