Training and Communication Specialist, FinOps Training & Development

At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon's FinOps Training & development team is seeking training and communication specialist to support the training & communication needs of FinOps employees. Overall responsibility includes boosting the competencies of our employees by developing, conducting and program managing effective training programs along with various employee engagement initiatives.

The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization.

Key job responsibilities

• Conduct training need analysis (TNI&A) and continuously assesses employee's needs for training
• Design, Develop and Deliver learning solutions to address communication & behavioral learning needs of FinOps employees and front-line managers
• Design and implement communication skills modules (English language written and spoken, behavioral, grammar, soft skills etc. for Voice and Non-Voice mediums) for new hires as well as existing employees.
• Deliver hybrid training (instructor led training and virtual training platforms) as well as explore innovative training delivery methods for evolving training needs catering to the Millennials and GenZ learners
• Ensure that the L&D curriculum is tracked and maintained in the Learning Management System
• Evaluate training effectiveness through assessments, surveys and feedback to measure learning outcomes and make continuous improvements
• Own Program Management for specialized training program for a larger target audience
• Laise with training vendors to develop and deliver training solutions
• Create internal communication material for FinOps India and global teams
• Develop innovative employee event & engagement programs and own end-to-end program management of the programs

Basic Qualifications

• Graduate with experience of 6+ years in MNCs or similar industry with experience in designing and delivering Communications/V&A and Soft skills training with an expert understanding of cultures
• Experience in developing and deploying communication and behavioral training modules Experience in program management of training programs/events
• Experience in creating and editing communication drafts for internal/employee communication
• Strong program management skills
• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations

Preferred Qualifications

• Knowledge and/or hands-on experience with a Learning Management System (LMS)
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• TTT Certified
• Experience in handling global clientele