Job Summary: Trainer - Healthcare & Voice and Accent
We are seeking an experienced Trainer with a specialization in healthcare processes and voice & accent training. The ideal candidate will have minimum 18-24 months of experience in developing and delivering training programs for professionals in the US healthcare domain, with a strong focus on voice and accent enhancement. This role requires excellent communication skills, the ability to design and implement effective training modules, and a passion for fostering professional growth.
The candidate must be proactive, detail-oriented, and capable of delivering training aligned with organizational goals. Willingness to work night shifts is essential.
In this role you will: Design and deliver training programs for voice, accent, and healthcare-related processes, tailored to meet the specific needs of the US healthcare system.
Assess and analyze the training needs of new hires and existing employees to ensure effective knowledge transfer and skill enhancement.
Coach employees on voice modulation, neutral accent, grammar, and effective communication techniques.
Train employees on HIPAA compliance and healthcare-related guidelines to maintain regulatory standards.
Conduct role-playing sessions, mock calls, and assessments to evaluate trainees readiness and identify areas for improvement.
Provide constructive feedback and actionable recommendations to improve performance.
Collaborate with stakeholders to update training materials, ensuring alignment with industry trends and organizational objectives.
Maintain training records, performance metrics, and evaluation reports for all trainees.
We are looking for someone who has: 3+ years of training experience, specifically in healthcare processes and voice & accent training.
Strong expertise in outbound/inbound voice processes within the US healthcare sector.
Excellent verbal and written communication skills, with an emphasis on grammar, pronunciation, and clarity.
In-depth knowledge of medical terminologies, healthcare processes, and HIPAA regulations.
Proven ability to design and implement effective training modules and conduct evaluations.
Strong interpersonal skills, with the ability to motivate and mentor trainees.
Proficiency in using CRM software, call center tools, and training platforms.
Ability to work in a fast-paced environment and adapt to night shifts.
---
Educational Qualification
Bachelor s degree in any field (preferred: Communication, Healthcare Administration, or related fields).
Why join our ResultsCX team? - Employee Performance Incentives and Prizes
- Frequent Employee events, games, parties, and all-around fun in the workplace
- Healthcare Benefits
- Paid Training
- Opportunity to grow with ResultsCX if that s Your Greater
About ResultCX:
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
