Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a dynamic BPO trainer to join our company. In this role, you'll be responsible for scheduling and conducting trining sessions for both new and experienced employees and supporting employees to keep productivity up.

To ensure success as a BPO triner, you should have excellent knowledge of BPO procedures and expertise in quality assurance. Ultimately, a top-notch BPO trainer should be friendly, approachable individual with effective teaching and communication skill.

Key Responsibility:

  • Conduct new hire training and refresher sessions for voice/non-voice processes.
  • Develop, Update and maintain training materials, manuals and modules
  • Moniter and evaluate training effectiveness through assessments and feedback.
  • Collaborate with Operations, Quality and HR to identify training needs.
  • Provide floor support and on-the-job coaching post-training.
  • keep up with process update and industry trends to ensure relevant training delivery.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 1 year of experience as a trainer.
  • Excellent communication and presentation skills.
  • Strong understanding of customer service metrics and processes.
  • Proficiency in MS Office(especially Powerpoint and Excel)

Preferred Skills:

  • Experience in both voice and non-voice process training
  • Familiarity with e-learning tools and LMS platforms.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

Expected Start Date: 17/07/2025

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