Title Central Lead Operations Manager

As a Central Ops Manager for a Quick Commerce project spanning multiple cities, you will be responsible for overseeing the end-to-end operations with a focus on operational excellence. Your role will involve coordinating with various stakeholders, managing store launches, and ensuring timely order fulfillment. Your key responsibilities will include multi-city operations management to streamline processes and meet project timelines. You will lead a team of pickers and packers, setting clear goals, monitoring performance, and ensuring high productivity levels. Additionally, you will be involved in shift planning, rostering, and workforce allocation during peak and non-peak hours. You will oversee order fulfillment processes to meet delivery timelines and track key performance indicators such as order processing time, fulfillment rate, and delivery time. Identifying bottlenecks and inefficiencies in operations will be crucial, along with developing effective solutions to address them. Inventory and stock management will also be a part of your role, including conducting regular stock audits, managing incoming stock, and implementing measures to minimize shrinkage. You will also be responsible for location planning to enhance pick up turnaround time. Furthermore, your tasks will involve ensuring smooth onboarding of new stores by coordinating with stakeholders and vendors, following the onboarding process diligently, and managing all related data and documents efficiently. The preferred candidate for this position is a graduate from reputed colleges with 7-8 years of experience in operations, retail, or warehouse management, preferably in dark stores or quick commerce. You should have a proven track record of leading large teams and meeting operational KPIs. Strong problem-solving skills, the ability to work under pressure in a fast-paced environment, excellent communication skills, an extroverted personality, openness to fieldwork, and proficiency in Google Sheets/Excel are desirable qualities for this role.,