10 Ticketing Management Jobs

If you thrive on getting the numbers right the first time and love finding clarity in chaosthis role is for you. As a Sr. Executive Revenue Assurance & Billing at IDfy, youll be the gatekeeper of revenue accuracy. Youll ensure that every invoice reflects the right commercials, that clients are billed on time and without error, and that we plug any gaps before they become revenue leaks. This role blends attention to detail with business understanding, system know-how, and collaboration across departments. Role & responsibilities Finalize and close client billing as per contract terms and internal policies. Prepare monthly revenue recognition workings and share with accounting for booking in ERP. Review contracts regularly to ensure billing aligns with agreed commercials. Onboard clients in line with internal control requirements and update records accurately. Collaborate with Business Ops, Sales/MD, and Accounting teams to fix or prevent billing issues. Run monthly/weekly/fortnightly reconciliations between backend systems, invoicing tools, and books of accounts. Analyze and fix revenue leakages , and recommend automation or process fixes. Reconcile billed and unbilled balances quarterly for top 50 customers. Resolve billing-related client queries and coordinate invoice approvals or corrections. Capture and update documentation around billing processes, controls, and reporting standards. Support month-end activities , audits, and internal control checks related to billing. Preferred candidate profile Have 34 years of experience in revenue assurance, billing, or similar roles. Are a semi-qualified CA or MBA from a reputed Tier II institute. Have experience interpreting commercial contracts and understanding their billing impact. Know your way around advanced Excel (and ideally have exposure to tools like MySQL, Python, or Macros). Are comfortable working with ERPs, data visualization platforms, and ticketing systems. Enjoy cross-functional collaboration—with business, ops, finance, and client teams. Are process-oriented, organized, and love to get things “right the first time.” Have excellent communication and interpersonal skills to resolve client queries effectively. What’s it like working at IDfy? IDfy helps the digital economy run on trust—and the finance team plays a key role in ensuring that trust is backed by solid numbers. This role gives you the chance to work at the heart of our revenue engine, where your attention to detail and process rigor will directly impact business performance and client satisfaction. If you love getting the small things right while working on big challenges, you’ll feel right at home here.

Hiring in Surat! Salary 15k–20k. Exp: Fresher–1 yr. Book domestic/international air tickets, provide fare/schedule info, handle cancellations, reissues, coordinate with airlines. GDS knowledge a plus. +91 93165 27202

BitsSens Technologies LLP is seeking a detail-oriented and client-focused Application Support Analyst to provide functional and technical support for business-critical applications. The ideal candidate will act as a liaison between end-users, technical teams, and business stakeholders to ensure application reliability, usability, and performance. Key Responsibilities Serve as the primary point of contact for user-reported issues, queries, and requests related to business applications. Investigate application issues by analyzing logs, data inconsistencies, and user workflows. Troubleshoot and resolve or escalate incidents based on defined SLAs. Perform data validation, minor fixes, and configuration changes in coordination with the technical team. Document recurring issues, resolution steps, and user guides to support continuous improvement. Support UAT, training, and on-boarding of new users. Monitor application health, scheduled jobs, and system performance metrics. Liaise with developers, QA, infrastructure, and business teams to ensure timely and effective problem resolution. Participate in knowledge-sharing and continuous support process enhancements. Required Qualifications Bachelors degree in Computer Science, Information Technology, Business Systems, or related discipline. 2+ years of experience in application support, IT help desk, or business system analysis. Proficient with Microsoft Excel for preparing data and sharing insight. Experience with any ticketing system (Jira, ServiceNow, Freshdesk, etc.). Understanding of software development lifecycle (SDLC) and change management. Strong analytical and communication skills; ability to work directly with end-users. Basic familiarity with log analysis and web-based application troubleshooting. Preferred Skills Exposure to ERP/CRM systems or domain-specific platforms (e.g., energy, logistics). Knowledge of ITIL processes (incident, request, change management). Ability to work with Excel, SQL, dashboard tools, or BI systems. Experience supporting cloud or web-based or mobile applications. Soft Skills Client-centric attitude and problem-solving mindset Proactive, well-organized, and able to handle multiple priorities Team player with ability to collaborate across departments Willingness to learn new applications and domains quickly Why Join BitsSens Technologies? Opportunity to work with innovative technology teams supporting solutions across energy, infrastructure, and AI domains Exposure to real-world application lifecycle management and client interactions Growth path into roles such as Business Analyst, QA, or Application Support Engineer Supportive and fast-paced work culture

Job Roles and Responsibilities: Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management Reservation & ticketing queries round the clock 24/7 basis. You will be required to resolve or raise incidents with the system provider Amadeus and do the follow up till its closure. Candidate should be Flexible with Shift Timings. Contact Person: John Contact Number: 9840121191 Email: john@gojobs.biz

Handle reservations & sales calls Respond to emails promptly & professionally Ensure customer satisfaction Strong communication & MS Office skills Tele-sales & GDS experience preferred IGAT billings Prompt handling of Billing & Reporting Required Candidate profile Must be a Graduate Confident excellent interpersonal comms. skills Computer proficiency Handle customers/travel agents & provide solns Interested whatsapp @ 8700901362

Role : Service Desk Management Must have Excellent Communication skills EXP: Fresher to 1 yr Only Graduate Students Fresher Graduates (Passout year: 2022- 2024) Fresher Candidates should have knowledge about Service Desk, ticketing tools. Fresher Candidates must have all educational documents Experience Candidates must have all the documents of previous firm Interview Date : 13 June 2025 Location: Bangalore and Gurgaon Interview will be F2F # 3 Rounds of Interview Shift Time: US Shift (Night Shift ) Cab Facility will be given under 20 km . While Sharing the resume Aadhar, Pan card and passport size photo is necessary . Interested Candidate Share Resume at dipti.bhaisare@in.experis.com

The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. Required Candidate profile Should have hands on experience in Ticket Categorization,Ticket Prioritization and SLA management.

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools

Ticketing Manager Experience- 5 - 7 Years Salary- uptill 10 LPA - 12 LPA Industry - Travel Location - Goregaon East Joining - Immediate (30 Days notice period can be considered)

Handle calls/chats/emails, log cases, guide users, verify per GDPR, update records/docs, support HR tasks (recruitment, payroll, benefits, grievances), ensure high service quality, and follow company policies and attendance standards.