Application Support Analyst

Job Description

BitsSens Technologies LLP is seeking a detail-oriented and client-focused Application Support Analyst to provide functional and technical support for business-critical applications. The ideal candidate will act as a liaison between end-users, technical teams, and business stakeholders to ensure application reliability, usability, and performance. Key Responsibilities Serve as the primary point of contact for user-reported issues, queries, and requests related to business applications. Investigate application issues by analyzing logs, data inconsistencies, and user workflows. Troubleshoot and resolve or escalate incidents based on defined SLAs. Perform data validation, minor fixes, and configuration changes in coordination with the technical team. Document recurring issues, resolution steps, and user guides to support continuous improvement. Support UAT, training, and on-boarding of new users. Monitor application health, scheduled jobs, and system performance metrics. Liaise with developers, QA, infrastructure, and business teams to ensure timely and effective problem resolution. Participate in knowledge-sharing and continuous support process enhancements. Required Qualifications Bachelors degree in Computer Science, Information Technology, Business Systems, or related discipline. 2+ years of experience in application support, IT help desk, or business system analysis. Proficient with Microsoft Excel for preparing data and sharing insight. Experience with any ticketing system (Jira, ServiceNow, Freshdesk, etc.). Understanding of software development lifecycle (SDLC) and change management. Strong analytical and communication skills; ability to work directly with end-users. Basic familiarity with log analysis and web-based application troubleshooting. Preferred Skills Exposure to ERP/CRM systems or domain-specific platforms (e.g., energy, logistics). Knowledge of ITIL processes (incident, request, change management). Ability to work with Excel, SQL, dashboard tools, or BI systems. Experience supporting cloud or web-based or mobile applications. Soft Skills Client-centric attitude and problem-solving mindset Proactive, well-organized, and able to handle multiple priorities Team player with ability to collaborate across departments Willingness to learn new applications and domains quickly Why Join BitsSens Technologies? Opportunity to work with innovative technology teams supporting solutions across energy, infrastructure, and AI domains Exposure to real-world application lifecycle management and client interactions Growth path into roles such as Business Analyst, QA, or Application Support Engineer Supportive and fast-paced work culture