Ticketing Executive

Job Description

Overview: We are looking for a detail-oriented and experienced B2B Ticketing Executive to manage air ticketing operations. The ideal candidate should have hands-on experience with GDS platforms (such as Amadeus, Galileo, or Sabre) possess a sound understanding of fare rules and airline policies, and be able to handle complex ticketing tasks including issuance, reissuance, cancellations, and refunds. Role & responsibilities Handle end-to-end ticketing operations using GDS platforms (e.g., Sabre / Amadeus / Galileo / Worldspan / Apollo / NDC (Sabre Amadeus NDC Mandatory) Issue, reissue, cancel, and process refunds for domestic and international flight bookings. Ensure compliance with IATA rules, airline policies, and fare rules. Coordinate with airlines and suppliers for fare audits, waivers, and schedule changes. Provide timely and accurate ticketing support to travel agents, partners, and internal teams. Monitor queues and resolve errors or PNR-related issues proactively. Stay updated on airline circulars, fare changes, and promotional offers. Maintain accurate records and documentation for all ticketing transactions. Collaborate with the customer support and sales teams to address client queries. Handling Issuance, Reissuance & Cancellations. Helping clients with travel advice & information. Preferred candidate profile Minimum 2-6 years of experience in ticketing operations, preferably in a B2B travel setup. Proficiency in GDS platforms (e.g., Sabre / Amadeus / Galileo / Worldspan / Apollo / NDC (Sabre, Amadeus, NDC Mandatory) Able to work in a 24x7 environment with rotational shifts Strong understanding of fare rules, ticketing guidelines, and refund processes. Excellent attention to detail and time management skills. Ability to work in a fast-paced environment and handle multiple priorities. Good communication and interpersonal skills.