19 Tenant Relations Jobs

You will be responsible for managing all aspects of the mall, including operations, leasing, tenant relations, marketing, and budgeting. As the Mall Manager, your primary role will involve overseeing the floor income, expenses, stock, pricing, and employees hiring. This full-time on-site position is located in Hajipur, Bihar. To be successful in this role, you should have at least 5 years of experience in mall management or a related field. You must possess excellent leadership, communication, and interpersonal skills. Demonstrated experience in team management and delivering results in a fast-paced environment is essential. A strong understanding of budget management, leasing, marketing, and tenant relations is required. Candidates applying for this position should hold a Bachelor's degree or higher in Business Administration, Marketing, or a related field. The ability to work flexible hours, including evenings, weekends, and holidays as needed, is necessary for this role. Proficiency in Microsoft Office Suite and other related software is preferred for effective performance in the role.,

The Estate Manager will be responsible for overseeing the maintenance and operations of properties within the real estate portfolio in Ahmedabad. You will play a key role in ensuring that all facilities are well-maintained, safe, and operating efficiently. The ideal candidate will possess strong organizational skills, a proactive problem-solving approach, and a dedication to delivering high-quality service. In this role, you will have various key responsibilities including managing all aspects of property maintenance such as regular inspections, repairs, and preventive maintenance schedules. You will be required to coordinate with contractors and vendors for specialized maintenance work, ensure compliance with safety regulations and building codes, and develop routine maintenance plans for all properties. Monitoring the condition of facilities, identifying areas for improvement, and maintaining an inventory of maintenance supplies and equipment will also be part of your duties. Additionally, you will assist in the development and management of the maintenance budget, track expenses to ensure they stay within budgetary limits, and prepare regular reports on maintenance activities and expenditures. As a team leader, you will supervise and train maintenance staff, schedule tasks efficiently, and maintain high standards of performance and service. You will also act as the primary point of contact for tenants regarding maintenance issues, address concerns promptly, and handle emergency response plans for facility-related incidents. The ideal candidate for this position should have a Bachelor's degree in Facilities Management, Real Estate, or related fields, along with a minimum of 2 years of experience in facilities management, property maintenance, or a related field. Strong knowledge of building systems, particularly MEP, is essential for this role. If you meet the requirements and are interested in this opportunity, please apply directly by sending your resume to hr@samsarabuildtech.com.,

As a Real Estate Executive, your primary responsibility will be to lead the real estate activities of the company, which includes property acquisitions, sales, leasing, development, and asset management. It is crucial to ensure that the real estate assets are efficiently managed to maximize profitability and align with the organization's strategic goals. Your role will involve developing and executing long-term real estate strategies, identifying and evaluating new business opportunities, overseeing the management of the real estate portfolio, and managing budgeting, forecasting, and financial reporting for the real estate division. Moreover, you will play a key role in negotiations for property acquisitions, dispositions, leases, and development agreements. Building and maintaining relationships with brokers, investors, and other real estate professionals will also be essential. Leadership and team management are integral aspects of this role, as you will be responsible for leading a high-performing real estate team, setting clear goals, and collaborating with internal departments to achieve business objectives. Market analysis and risk management will be another critical area where you will monitor market trends, economic conditions, and competitor activities to identify potential risks and opportunities, ensuring the company's real estate assets are well-positioned in a competitive marketplace. Additionally, you will be required to communicate updates on portfolio performance, major transactions, and market conditions to the executive leadership team and external stakeholders. To excel in this role, you will need a Bachelor's degree in Real Estate, Finance, Business Administration, or a related field (Masters degree preferred) along with 10+ years of experience in real estate management, investment, or development. Strong negotiation skills, understanding of real estate law, finance, market analysis, leadership abilities, and excellent communication skills are essential. Your ability to work in a fast-paced, results-driven environment and lead complex projects from conception to completion will be crucial for success in this position.,

This is a full-time on-site role for an Assistant Property Manager located in Gurugram. As the Assistant Property Manager, you will be responsible for supporting daily property management activities, coordinating maintenance requests, managing tenant relations, and overseeing leasing processes. Your additional tasks will include handling administrative duties, preparing financial reports, and ensuring compliance with property regulations. You will work closely with the management team to ensure efficient operations and high levels of owner satisfaction. To excel in this role, you should possess Property Management, Tenant Relations, and Leasing skills. Administrative skills with experience in preparing financial reports and documentation are essential. Maintenance Coordination and Facility Management skills will also be crucial for this position. Excellent communication and interpersonal skills are required, along with strong organizational and multitasking abilities. You should be able to work independently and as part of a team. Experience in real estate or property management is a plus. A Bachelor's degree in Business Administration, Real Estate Management, or a related field would be advantageous.,

As a Retail Leasing Manager/Executive at our organization, you will play a critical role in managing our commercial mall portfolio. Your primary focus will be on attracting, negotiating with, and securing a diverse range of retail tenants to enhance the mall's occupancy, tenant mix, and profitability. We are seeking a candidate with a deep understanding of retail trends, exceptional sales and negotiation skills, and the ability to contribute to creating a vibrant shopping destination. Your responsibilities will include proactively identifying and prospecting potential retail tenants aligned with the mall's strategic vision. You will conduct thorough market research on retail trends, competitor malls, consumer spending habits, and emerging brands to develop effective leasing strategies. Presenting available retail spaces to prospective tenants, leading negotiations, and finalizing lease agreements will be key aspects of your role. Building and maintaining strong relationships with existing retail tenants will also be crucial. You will monitor tenant performance, address operational concerns, and support tenant success through proactive management of lease renewals and expansions. Additionally, you will track and report on leasing activities, occupancy rates, rental rates, and tenant sales performance to provide valuable insights and recommendations to management. This is a full-time position that offers benefits such as leave encashment, paid sick time, and Provident Fund. The work location is in person, and the application deadline is 02/08/2025, with an expected start date of 04/08/2025. If you are a highly driven individual with a passion for retail leasing and a commitment to optimizing mall occupancy and profitability, we invite you to join our team and contribute to the success of our shopping destination.,

You will be joining a leading real estate development company that specializes in open malls and residential colonies. The company's goal is to create vibrant and well-managed commercial spaces that elevate shopping and lifestyle experiences. Your role as a Mall Manager will involve overseeing the daily operations, tenant relationships, and overall success of our open mall properties. Your responsibilities will include: - Managing Mall Operations: Ensuring the smooth day-to-day operations, maintenance, security, and cleanliness of the mall. - Building Tenant Relations: Maintaining strong relationships with tenants, addressing their concerns, and ensuring lease agreements are followed. - Driving Sales & Revenue Growth: Collaborating with tenants and marketing teams to increase footfall, sales, and overall mall profitability. - Organizing Marketing & Events: Planning and executing promotional events, campaigns, and activities to boost customer engagement and brand visibility. - Managing Vendors & Facilities: Coordinating with service providers, security, housekeeping, and other vendors for efficient facility management. - Improving Customer Experience: Enhancing visitor experience by upholding high service standards and addressing customer feedback. - Ensuring Compliance & Safety: Making sure that all legal, safety, and regulatory requirements related to mall operations are met. - Conducting Reporting & Analysis: Monitoring mall performance, preparing reports, and providing insights for operational enhancements. This is a full-time, permanent position with a day shift schedule. Your work location will be in person at the mall property.,

Tenant Relations Mall Management Shopping Mall/Retail Property Management Operational Management Retailer relationship Tenant portfolio Governmental Regulatory Standards and Procedures

*Purpose/Objective About Adani Group: Adani Realty is the real estate arm of one of India’s leading infrastructure and development entities – Adani Group. With resolute commitment to ‘Nation Building’ and ‘Growth with Goodness’, we are developing real estate projects in the most promising destinations, integrating design aesthetics with cutting-edge construction technology. Our endeavour has always been to build projects that are synonymous with global real estate standards. Adani Realty continues to develop projects that never compromise on quality and craftsmanship; we contribute dedicatedly to India’s expeditious real estate sector with our premium services. Role Brief: Responsible for survey, Rehabilitation of a cluster of slum dwellers through the process of tenant management. Responsible for managing the end to end process of tenant management for a cluster / project. *Description for Internal Candidates *Key Responsibilities of Role Policy Possess a thorough understanding of all the policies applicable under the act (SRA/MHADA) Support in conducting thorough research on the existing and upcoming policies for the application of the same in the interest of the organization Tenant Survey & Eligibility Carry out timely Tenant surveys to identify eligible and non eligible tenants Carry out surveys related to existing structures and amenities. Support in collection and submission of appropriate documents confirming the eligibility of the tenants and verifying the same Identify non eligible tenants and support in the alternative procedure for them Support in coordinating with Annexure II team and Archival Documentation team Stakeholder Management Develop and maintain networking and relation with the key people and influential groups in the interest of the organisation Engage with the tenants on a regular basis to develop and manage trustworthy relationships with tenants and local authorities Negotiate with and influence with all groups of people, bodies and agencies for participation support and smooth implementation of scheme Support in Managing and tackling morchas & demonstration through effective oratory skills and public relations skills. Support in commencement of various project phases as per evacuation plan Coordinate with Front office and Back office Liasion team for various activities like General body Resolution Regularly hold General Body meetings for tenants Coordinate with Finance team for monthly disbursal of rent to the tenants. Maintain and manage Public Relations through various sources of media (Printed, non printed, verbal) Rehabilitation Coordinate for legal procedures and documentations with society. Like GBR, Development agreement, power of attorney, common and individual consent etc. & sharing drawings or required data Smoothly manage the process of vacating the residents Manage challenges of non-cooperating tenant, religious structures and amenity areas by means of influencing, negotiation or legal procedure. Support in implementation of various CSR activities to engage the tenants on a regular basis (Like schooling, education, skill development programs, celebrations, health surveys and health camps etc.) Coordinate and support in implementation of communication/Grievance cell for the benefit of the tenants Co-ordination and liaison with SRA/MHADA offices related to the projects for approval and clearances related to tenants’ affair Implement the process for allotment of rehab units, training to make tenants aware of new changes in their life style and how to maintain new rehab building, and aspects of managing society from legal point of view. Develop leadership and influencing abilities in aspects of facing the members of the opposition, local goons etc. Implement the process of rehabilitation of the tenants in their newly developed projects Post Project Completion Support in phase wise allotment of completed flats for the tenants Coordinate the formation of the society & Committee Manage the process of possession handover, society operations, maintenance, legal society formation till moving out of the project Look after the maintenance of project buildings for at least 10 years post shifting and handover to residents Documentation Collect and submit all the documents under the project like rent documents, ownership documents and various other eligibility documents to the document archival team Coordinate with various departments to ensure smooth resolution of issues till project is completed Collect and submit the documents under annexure II. Key Interactions Business Head / Head Corporate Affairs/ Project Head / Head Legal / Head Security Government bodies/Local Bodies/Municipal Corporation / SRA / MHADA Tenant – Co-operative society Members, Residents / Local leaders - Influencers *Qualifications and Experience Any Graduate/ Post Graduate 7-15 years of experience, of 10+ years in liaison function for Real Estate companies, with SRA agencies / statutory sanctions / Licenses. Knowledge of 33/5, 33/7 (Redevelopment) & 33/10 (Rehabilitation Schemes) under MHADA & SRA respectively

As a leading real estate development company specializing in open malls and residential colonies, our mission is to create vibrant, well-managed commercial spaces that enhance shopping and lifestyle experiences. We are currently seeking an experienced and dynamic Mall Manager to take charge of overseeing the daily operations, tenant relationships, and overall success of our open mall properties. Your responsibilities as Mall Manager will include ensuring the smooth day-to-day operations, maintenance, security, and cleanliness of the mall. You will be responsible for maintaining strong relationships with tenants, addressing their concerns, and ensuring adherence to lease agreements. Collaborating closely with tenants and marketing teams, you will work towards driving footfall, sales, and overall mall profitability to achieve sales and revenue growth. Additionally, you will be tasked with planning and executing promotional events, campaigns, and activities that enhance customer engagement and increase brand visibility. Coordinating with service providers, security, housekeeping, and other vendors will be essential for efficient facility management. Your focus on enhancing visitor experience by maintaining high service standards and addressing customer feedback will play a crucial role in ensuring customer satisfaction. Furthermore, you will need to ensure compliance with legal, safety, and regulatory requirements related to mall operations, as well as monitor mall performance, prepare reports, and provide insights for operational improvements. This is a full-time, permanent position with a day shift schedule and will require your presence on-site to effectively carry out your responsibilities.,

Role & responsibilities: Outline the day-to-day responsibilities for this role. Coordinate and manage tenant fit-out activities in guidelines, safety protocols, and brand standards. Review tenant layout submissions and ensure alignment with design standards, mall circulation, and statutory regulations. Track fit-out progress and maintain detailed documentation including, project timelines, and weekly MIS reports. Maintain fit-out trackers, prepare status reports, and escalate risks or delays to the management. Prepare meeting minutes, circulate action points, and ensure closure of pending tasks across departments. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

As a Property Manager, your primary responsibility will be to manage the day-to-day operations of assigned properties, ensuring they are well-maintained and tenant-friendly. This includes conducting regular property inspections, coordinating maintenance and repairs, and overseeing the leasing process. You will be in charge of marketing available properties, conducting showings, processing applications, and negotiating lease agreements while ensuring compliance with terms. In addition, you will serve as the main point of contact for tenants, promptly addressing their concerns and resolving any issues that may arise. Building positive relationships with tenants is crucial to enhancing satisfaction and retention rates. Financial management tasks will involve assisting in budget preparation, monitoring expenses, and ensuring that financial objectives are met. Compliance with local, state, and federal regulations regarding property management is essential. You will be responsible for preparing and submitting regular reports on property performance and tenant feedback. Collaboration with property owners, vendors, contractors, and marketing teams is crucial to ensure quality service delivery and effective promotion of available properties. This position is part-time and contractual/temporary, with a contract length of 12 months. The expected hours are no more than 8 per week, with benefits including Provident Fund and performance bonuses. The work schedule is during the day shift, and the required experience includes a total of 10 years of work in property management. The work location is in person, emphasizing the importance of on-site presence for this role.,

The Property Executive position entails overseeing the day-to-day operations and maintenance of PG accommodations and hospitality properties. You will play a crucial role in ensuring smooth operations, maintaining property standards, handling tenant relations, and collaborating with vendors to provide residents with a high-quality living experience. Your responsibilities will include overseeing the operations of assigned PG properties, conducting regular property inspections for cleanliness and safety, managing tenant onboarding and addressing resident queries promptly. You will also coordinate with housekeeping, security, and maintenance teams to uphold service standards, monitor occupancy levels, manage vendor relationships, and ensure compliance with regulations and safety protocols. Additionally, you will be expected to track property expenses, inventory, and maintenance schedules, report incidents or discrepancies to the Property Manager, assist in budgeting and forecasting operational costs, and contribute to achieving maximum occupancy through marketing initiatives. To qualify for this role, you should have a Bachelor's degree in Hospitality Management, Real Estate, Business Administration, or a related field, along with at least 3 years of experience in property management, hospitality, or PG operations. Strong interpersonal and communication skills, good organizational and problem-solving abilities, willingness to travel to various property locations if necessary, and the ability to handle customer grievances professionally are essential for success in this position.,

You are an experienced Leasing Manager who will be responsible for overseeing the leasing of commercial spaces at Kapil Towers - Nanakramguda. Your main goal will be to maintain high occupancy rates and strong tenant relationships by generating leads, negotiating lease agreements, and collaborating with property management teams to ensure tenant satisfaction. Your key responsibilities will include developing and executing leasing strategies to maximize occupancy, identifying potential tenants, negotiating lease terms, conducting market analysis, and implementing marketing campaigns to attract tenants. You will also be in charge of building relationships with brokers, corporate clients, and industry partners. As the primary contact for tenants, you will handle leasing inquiries and concerns, coordinate with property management for tenant move-ins and issue resolutions, and ensure compliance with lease agreements, property regulations, and legal requirements. Additionally, you will maintain accurate records of leases, vacancies, and financial performance, prepare leasing reports and presentations for management, and work towards timely lease renewals and minimizing vacancy periods. To qualify for this role, you should have a Bachelor's degree in Business, Real Estate, or a related field, along with 3-5 years of experience in commercial leasing, real estate, or property management. Strong negotiation, sales, and relationship-building skills are essential, as well as knowledge of leasing laws, market trends, and financial analysis. Excellent communication and presentation skills, proficiency in CRM software, MS Office, and leasing management tools, and the ability to work independently and meet leasing targets are also required. Preferred qualifications include experience in leasing office spaces, retail spaces, or mixed-use properties, knowledge of RERA regulations and local real estate laws, and a strong network within the commercial real estate industry. In return, you will receive a competitive salary with performance-based incentives, health insurance, paid time off, and professional development opportunities. This role offers career growth in a dynamic real estate environment where you can further enhance your skills and expertise.,

Designation - Retail CRM Manager Location - Bangalore Job Description: Key Responsibilities: CRM Strategy & Execution: Design, implement, and manage CRM strategies to enhance customer engagement and retention at the Industry. Customer Loyalty Programs: Develop and manage mall loyalty programs to drive footfall, repeat visits, and higher spending. Data Management & Analytics: Gather, analyze, and report customer data and behavioral trends to inform marketing strategies and campaigns. Customer Insights: Conduct surveys, feedback loops, and market research to gain insights into shopper needs and satisfaction. Campaign Management: Plan and execute targeted CRM campaigns (email, SMS, WhatsApp, push notifications) to segmented customer groups. Retailer Collaboration: Work closely with mall retailers to promote offers and events through CRM channels and drive foot traffic to stores. Customer Service Coordination: Oversee and support the malls front-line customer service efforts, ensuring high satisfaction and responsiveness. Key Requirements: Bachelors degree in Marketing, Business Administration, or a related field; MBA preferred. 6+ years of experience in CRM, retail marketing, or customer engagement roles Excellent communication and stakeholder management skills. Interested candidates kindly share your resume on nishas@smart-source.in Regards, Nisha Singh Smart Source

Role & responsibilities Strategic Planning & Vision Design and lead the company-wide tenant experience strategy , aligning with business goals and portfolio objectives. Champion a culture of service and hospitality across all assets, driving initiatives that reimagine the tenantlandlord relationship. Anticipate evolving tenant needs and proactively develop solutions to meet those demands across different asset types (office, retail, industrial, mixed-use). Innovation & Ideation Develop and test new concepts to improve tenant engagementsuch as digital platforms, amenities, concierge programs, wellness initiatives, and community-building events. Collaborate with marketing, tech, and ESG teams to integrate smart building solutions, sustainability practices, and personalized services into the tenant journey. Evaluate the competitive landscape and bring forward innovative, data-driven ideas to differentiate the companys offering in the market. Tenant Engagement & Experience Design Create and implement scalable engagement frameworks, including onboarding programs, feedback loops, communications strategy, and recognition initiatives. Lead development of tenant communication channels (portals, newsletters, events), ensuring consistency, clarity, and value-add messaging. Oversee tenant appreciation events, workshops, and touchpoint strategies that deepen relationships and build brand advocacy. Data, Metrics & Feedback Build and own a robust tenant satisfaction measurement framework , using KPIs such as Net Promoter Score (NPS), retention metrics, and response times. Analyze insights from surveys, interviews, and analytics platforms to influence service improvements and operational strategies. Provide executive reporting and strategy recommendations based on tenant data and industry trends. Cross-Functional Leadership Partner with asset management, property management, leasing, facilities, and construction teams to ensure a cohesive tenant experience from lease signing to daily operations. Lead, mentor, and potentially build a dedicated tenant experience team across the portfolio. Serve as the internal voice of the tenant in executive decision-making forums. Preferred candidate profile Experience in commercial real estate, tenant relations, customer experience, or service strategy. A strategic thinker with the creative chops to ideate and pilot new programs. Customer-obsessed and passionate about creating memorable tenant experiences. Comfortable working in an agile, fast-paced environment. Adept at turning data into insights , and insights into action. A collaborative team player who knows how to influence and build consensus across departments. Proven ability to develop and implement high-level engagement strategies with measurable success. Strong grasp of property operations, leasing dynamics, and asset management principles. Exceptional communicator and storyteller; comfortable presenting to C-suite and board-level stakeholders. Proficiency in creating presentations and maintaining data. Entrepreneurial mindset with a track record of driving innovation and leading through change.

Job Title: Executive & Manager – Leasing Industry: Real Estate Location: Mohali Qualification: Graduate/Post Graduate EXP: 2 years exp in Leasing Salary: Up to 7.2 LPA (Depending on interview) Contact@7696495267 bhumika@skywaysolution.in Required Candidate profile Experience required in: *Leasing Strategy* *Lease Negotiation:* *Tenant Relations:* *Legal Compliance:* *Cross-Functional Coordination*

Looking for Sr. Manager – Property & Land in West Bengal (transferable). Must have 10–12 yrs exp in property acquisition, legal, contracts, broking, & team mgmt. CTC 19–20 LPA. Strong real estate & compliance background required.

LEADERSHIP SKILLS GENERAL REPAIRS TIME MANAGEMENT PROBLEM SOLVING EQUIPMENT KNOWLEDGE INTERPERSONAL SKILLS ADMINISTRATIVE SKILLS DEVELOP KNOWLEDGE OF CARPENTRY REPAIR AND GENERAL LABOUR. CUSTOMERS ALL PROBLEMS SOLUTIONS ( MONTHLY MEETINGS)

We're looking for enthusiastic and responsible individuals to join our team as Property Managers for a co-living space. Freshers with a diploma or degree in hospitality are encouraged to apply. Job Description : The Property Manager facility plays a key role in maintaining high living standards for the residents, providing top-notch services, and ensuring the smooth running of operations. This position requires attention to detail, excellent customer service skills, and a proactive approach to managing the property and its services. Duties and Responsibilities: 1. Operational Management: Daily Operations: Oversee the daily operations of the PG facility, ensuring everything runs smoothly and efficiently. Facility Upkeep: Ensure that all rooms, common areas (such as lounges, kitchens, and bathrooms), and external areas are well-maintained, clean, and safe. This includes coordinating cleaning schedules and maintenance. Staff Management: Supervise housekeeping, kitchen staff, security, and other support staff to ensure that services meet the standards expected of a 5-star facility. Vendor Management: Liaise with external vendors for services like laundry, pest control, and maintenance, ensuring that service standards are met. 2. Tenant Services & Relationship Management: Resident Engagement: Ensure that the needs and concerns of residents are addressed promptly and efficiently. Act as the first point of contact for any issues or complaints. Customer Experience: Provide high-level customer service, including special requests, concierge services, and ensuring the overall comfort and satisfaction of the residents. Conflict Resolution: Mediate any disputes or issues between residents or between residents and staff, ensuring a peaceful and pleasant environment. 3. Facility & Security Management: Security & Safety: Ensure the safety and security of residents and property by maintaining security protocols, including 24/7 surveillance, alarm systems, and controlled access. Emergency Response: Handle emergencies such as fire, medical emergencies, or accidents, ensuring that the PG complies with safety regulations and has emergency procedures in place. Asset Protection: Monitor and protect the property from damage, theft, or misuse. Oversee the management of valuable assets, including furniture, electronics, and appliances. 4. Financial Management & Budgeting: Rent Collection: Oversee the collection of rent and other dues, ensuring timely payments and following up on overdue payments. Budgeting & Cost Control: Create and manage budgets for operations, including utilities, maintenance, and staff salaries. Ensure cost-effective management of resources while maintaining high service standards. Financial Reporting: Prepare regular financial reports, including revenue, expenses, and profitability, and share these reports with property owners or senior management. 5. Resident Welfare & Amenities Management: Meal Management: Ensure that residents receive high-quality meals, adhering to dietary preferences or restrictions. Oversee the kitchen staff and manage the dining experience to meet 5-star standards. Housekeeping & Cleanliness: Supervise housekeeping teams to ensure rooms and common areas are maintained to the highest cleanliness standards, including bed linens, towels, and bathrooms. Special Amenities: Manage additional services such as Wi-Fi, cable TV, laundry, transportation, fitness centers, and recreational areas. 6. Lease & Documentation Management: Resident Registration & Agreements: Oversee the leasing process, ensuring that all required documents are collected, agreements are signed, and terms are explained clearly to residents. Record-Keeping: Maintain accurate records of residents, payment details, leases, and any incidents or complaints. Compliance: Ensure that all legal requirements related to tenancy, safety, and health standards are followed. 7. Marketing & Resident Retention: Marketing & Promotions: Promote the PG facility through online platforms, social media, and local advertising to attract high-quality tenants. Resident Retention: Develop and implement strategies to retain residents, including providing excellent service, organizing community events, or offering personalized services. 8. Staff & Team Management: Team Leadership: Hire, train, and manage a team of staff members, including housekeeping, security, kitchen staff, and maintenance personnel. Training & Development: Ensure that the staff is trained to meet 5-star service standards and provide regular performance reviews and feedback.