Posted:2 weeks ago|
Platform:
On-site
Full Time
Job Summary:
We are seeking a proactive and customer-oriented Customer Support Executive to assist customers with inquiries, complaints, and product/service support. The ideal candidate will ensure customer satisfaction by providing timely, accurate, and effective resolutions through multiple communication channels.
Key Responsibilities:
- Respond to customer queries via phone, email, live chat, or social media
- Provide accurate information about products/services
- Troubleshoot issues and guide customers through solutions
- Escalate unresolved problems to appropriate teams
- Maintain detailed records of customer interactions and actions taken
- Follow up with customers to ensure full resolution
- Meet or exceed service targets like response time, satisfaction score, etc.
- Collaborate with internal teams (sales, technical, operations) to improve customer experience
- Identify trends in customer feedback and suggest process improvements
TRDFIN Support Services Pvt Ltd
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