Tele Sales Manager

Tele Sales Head (B2B Expansion)

(Agri Input B2B)

Location: Head Office, Ahmedabad, Gujarat

Employment Type: Full-Time, Work from Office

Work Days: 6 Days/Week

Salary Range: Best in Market

Position Overview

As Tele Sales Head – (B2B Expansion), you will be responsible for building and scaling the

Agro Retailer tele sales business unit from scratch (0 to 1 journey). This includes direct

execution, process design, team hiring & training, floor management, data-driven decision

making, and consistent performance delivery. The role demands strong leadership with an

execution-first mindset.

Key Responsibilities

Business Ownership & Strategy

• Own the complete Tele Sales function for (B2B Expansion) – strategy to execution.
• Define goals, KPIs, and processes for a scalable and efficient telesales model.
• Build SOPs and refine sales scripts/pitches based on customer interactions and

outcomes.

• Collaborate with Field Sales and Management teams for alignment and integration.

Team Building & Management

• Hire, train, and lead a team of Tele Sales Executives.
• Build a high-performance culture with a coaching mindset.
• Conduct daily huddles, weekly reviews, and one-on-one sessions for capability

building.

Coaching / Training / Script Building

• Design and implement effective onboarding and ongoing training programs.
• Coach team on objection handling, sales pitch delivery, and product knowledge.
• Continuously evolve scripts and call formats based on team feedback and

performance analytics.

Execution & Floor Management

• Lead by example with direct call handling, especially in early stages.
• Drive floor discipline, call quality monitoring, and performance reviews.
• Resolve escalations and support team in live situations.

Data, Software & Process Building

• Analyze data using CRM/telephony tools to derive insights and improve efficiency.
• Create daily/weekly dashboards and action plans.
• Build and refine internal processes for lead management, follow-ups, and reporting.

Competitor & Industry Understanding

• Stay updated on competitor practices, industry trends, and market needs.
• Suggest new approaches and offerings based on industry dynamics.

Key Requirements

• Education: B.Sc Agriculture, MBA – Agribusiness.
• Experience: 5+ years in Tele Sales / Inside Sales, with at least 2 years in team

leadership. Experience in building processes from scratch is highly desirable.

Functional Knowledge:

• Strong grasp of Agronomy basics and Agri Retail ecosystem.
• Expertise in script design, sales coaching, and process innovation.
• Familiarity with CRM systems, call tracking software, and performance

analytics.

Mindset & Skills:

• Builder’s mindset – experience in setting up new verticals/functions.
• Excellent communication, people management, and motivational skills.
• Problem-solving ability with data-backed decision-making.