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Equitas Small Finance Bank
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Tele Calling Executive

Tele Calling Executive

Equitas Small Finance Bank

1 - 3 years

|

1 - 2 Lacs

Chennai

Posted:1 week ago| Platform:

Apply

Skills Required

Finance non voice process Customer Service inbound calls inbound Banking customer care outbound calling sales Banking Products marketing voice process outbound telesales outbound sales telecalling Ancustomer service data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank.

Roles and Responsibility

Handle inbound and outbound customer calls to resolve queries and issues.
Provide excellent customer service and ensure high levels of customer satisfaction.
Meet daily and monthly targets for call volume and resolution rates.
Collaborate with internal teams to resolve complex customer issues.
Maintain accurate records of customer interactions and transactions.
Identify and escalate potential fraud cases to senior management.

Job Requirements

Proven experience in telecalling, collections, or a related field.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and meet deadlines.
Basic knowledge of banking products and services is an advantage.
Strong problem-solving and analytical skills.
Ability to build rapport with customers and provide excellent customer service.

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Equitas Small Finance Bank

Equitas Small Finance Bank

Banking

Chennai Tamilnadu

10001 Employees

3096 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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