Posted:2 weeks ago|
Platform:
On-site
Full Time
Key Responsibilities - Respond promptly to customer queries via phone, email, or chat in Hindi and English. - Assist customers with installation, configuration, and troubleshooting of vehicle tracking devices. - Provide step-by-step guidance on the usage of tracking devices and mobile/web platforms. - Address and resolve technical issues by coordinating with the technical team if necessary. - Handle complaints and provide appropriate solutions in a timely manner. - Ensure customer satisfaction through follow-ups and resolution confirmation. - Maintain logs of customer interactions and issues. - Provide feedback to the development and operations team to enhance product and service quality. - Educate customers on the features and benefits of vehicle tracking devices. - Conduct virtual or on-site demonstrations as required. - Coordinate with internal teams (technical, sales, and operations) to ensure seamless service delivery. - Contribute to team meetings to enhance support strategies. Requirements Educational Qualifications Minimum: Bachelor’s degree or equivalent. Skills - Fluency in Malayalam, Hindi and English (verbal and written). - Excellent communication and interpersonal skills. - Technical aptitude to understand and explain GPS tracking devices. - Proficiency in using CRM software and basic computer applications (MS Office). Experience 1–3 years of experience in customer support or a technical helpdesk role. Experience in the vehicle tracking or telematics industry is a plus. Other Attributes - Ability to work in a fast-paced environment and handle multiple tasks. - Strong problem-solving and organizational skills. - Customer-focused with a proactive attitude. Work Location Kochi Employment Type Full-time Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person
Transight Systems Private Limited
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