Tele Caller Executive

Here is a well-structured and professional Job Description for the Tata Digital (Frontend Process) opening: Job Title: Customer Support Executive – Tata Digital (Frontend Process) Location: Malad (Aspee), Mumbai Department: Customer Service (Frontend) Date of Joining: 12th June 2025 Job Overview: We are hiring enthusiastic and customer-focused individuals for the Frontend Process of Tata Digital . The role involves handling customer queries and providing resolutions effectively and professionally. Key Responsibilities: Respond to customer queries via phone, chat, or email in a timely and accurate manner Provide product/service information and resolve any emerging issues that customers may face Maintain customer satisfaction through professional communication and efficient issue resolution Follow standard operating procedures and escalate unresolved queries when necessary Maintain records of interactions and ensure customer data is accurately recorded Eligibility Criteria: Minimum Graduate Minimum 6 months of prior customer service experience (preferred) Freshers with good communication skills are welcome Excellent verbal and written communication in English Basic computer literacy and typing speed Work Schedule: Girls: Rotational shifts between 9:00 AM to 10:00 PM Boys: Rotational 24×7 shifts (any 9-hour shift) Weekly Off: Any 1 day off per week (rotational) Salary Structure: Experienced Candidates (6 months+): ₹25,000 CTC Freshers: ₹22,000 CTC Additional Information: Immediate joiners preferred Good interpersonal and problem-solving skills Candidates must be comfortable with rotational shifts and working weekends if scheduled Job Types: Full-time, Permanent Pay: ₹8,819.78 - ₹22,022.14 per month Benefits: Health insurance Provident Fund Schedule: Morning shift Rotational shift Supplemental Pay: Performance bonus Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person