Tele Caller Executive

About the Role:

Formonex Solutions is looking for a dynamic and enthusiastic Telecaller Executive to join our communication and counselling team. The ideal candidate will be responsible for handling inbound and outbound calls, guiding prospective clients (business leads) and students through our services, and converting inquiries into opportunities.

You will play a crucial role in promoting our offerings in Digital Marketing, Web/App Development, Data Analytics, and Training Programs.

Key Responsibilities:

• Make outbound calls to potential clients and students based on leads provided
• Explain company services clearly and effectively over phone/video
• Counsel students on training programs and help them choose the right course
• Guide business clients through our service offerings and generate interest
• Handle incoming inquiries via phone, email, or chat with professionalism
• Maintain call logs, update CRM systems, and track lead status
• Follow up with leads to ensure high conversion and satisfaction
• Achieve daily/weekly/monthly targets for calls and conversions

Required Skills & Qualifications:

• 0–3 years of experience in telecalling, customer service, or counselling
• Excellent verbal and written communication skills in English and regional languages
• Strong persuasion and interpersonal skills
• Basic computer knowledge (MS Office, CRM tools, Google Sheets)
• Ability to listen patiently and solve queries effectively
• Positive attitude, self-motivated, and result-oriented

Nice to Have:

• Experience in EdTech, career counselling, or B2B services
• Familiarity with tools like Zoho CRM, Freshdesk, or similar platforms
• Understanding of digital services and training programs

Why Join Formonex Solutions?

• Work in a fast-growing tech and education company
• Opportunity to grow into senior counselling or sales roles
• Supportive and team-oriented work environment
• Incentives for performance and lead conversions

If you’re passionate about helping others, enjoy speaking with people, and want to be part of a future-focused team, apply now and grow with Formonex Solutions!

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Jayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Telemarketing: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person