Tele Caller Executive

This role involves analyzing existing performance, developing promotional strategies, and ensuring an exceptional experience for members journey during pre sales - onboarding - Life cycle management of all Members. The ideal candidate will have a strong background in customer base development, customer engagement, and analytics.

Responsibilities

• Program Development: Design and refine the Members onboarding/life cycle program to meet business objectives and enhance customer/employee loyalty.

• Strategy Implementation: Develop and execute promotional campaigns to drive program engagement and participation.

• Performance Analysis: Monitor and analyze program performance metrics, providing insights and recommendations for improvement.

• Customer Experience: Ensure a seamless and engaging experience for all program participants, addressing feedback and implementing improvements.

• Reporting: Prepare regular reports on program performance and present findings to senior management.

• Market Research: Stay informed about industry trends and competitor programs to ensure our Member offerings remain competitive and appealing.
• Stakeholder Collaboration: Work closely with marketing, sales, and operations teams to ensure alignment and support for the Members program.
• Budget Management: Oversee the program budget, ensuring cost-effective strategies and maximising return on investment.

Requirements from an Excellent Sales Coordinator

Education (Knowledge)

• Bachelor's degree in Marketing, Business Administration, or a related field; Master's degree preferred.
• 3+ years of experience in Client base development, program management, loyalty programs, or customer engagement.
• Strong excel and analytical skills with experience in data analysis and performance metrics.
• Excellent communication and interpersonal skills - Hindi as well as English
• Proven ability to manage multiple projects and meet deadlines.
• Proficiency in CRM software and analytics tools.
• Innovative mindset with a passion for enhancing customer experiences.

Skills and Attitudes

• Skills:
• Fluent in English and Hindi, with good email etiquette.
• Calling skills.
• Data analytics and Dashboards.
• Google Sheet, Docs and Slides (or Word, Power Point and Excel)
• Google Sheets Formulae, Pivot Charts, Query Functions, etc.
• Attitude:
• Pleasant and friendly.
• Likes to talk to clients and people.
• Self-driven, works without supervision.
• Can push people to complete their meetings and responsibilities.
• Excellent at follow-up

Job Type: Full-time

Work Location: In person