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Technology Support Engineer

Technology Support Engineer

Accenture

15 - 20 years

4 - 8 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

oracle performance tuning ticketing tools incident management exadata oracle rac real application cluster golden gate patching database administration sql oracle 10g dataguard ticketing rac oracle dba linux troubleshooting rman datapump awr unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Oracle Exadata Database Machine

Good to have skills :NAMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze issues and contribute to their resolution, fostering a culture of continuous improvement and operational excellence.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and report on team performance metrics to identify areas for improvement. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Oracle Exadata Database Machine.- Good To Have

Skills:

Experience with database performance tuning and optimization.- Strong understanding of incident management processes and best practices.- Familiarity with service management tools and ticketing systems.- Experience in creating and maintaining technical documentation.
Additional Information:- The candidate should have minimum 5 years of experience in Oracle Exadata Database Machine.- This position is based at our Bengaluru office.- A 15 years full time education is required.Qualification
15 years full time education

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Technology Support Engineer