Technical Writer

As a Technical Writer, you will be responsible for creating and maintaining technical documentation to support various teams within the organization. Your core technical skillsets will include expertise in technical writing and documentation strategy, with a focus on API documentation for REST and SDKs in languages such as Python, JavaScript, and Java. You should also possess programming abilities to read and write in Python and JavaScript, with Java being desirable. Your role will involve creating code samples and multi-language walkthroughs to assist developers in understanding and implementing various features. Additionally, you should have knowledge of front-end and back-end integration, as well as experience with documentation-as-code tooling such as MarkDown, Sphinx, MkDocs, and Docusaurus. Familiarity with version control systems like Git and CI/CD workflows for automated documentation builds will be essential. You will be responsible for tracking usage and feedback metrics, auditing for accuracy, and reviewing documentation pull requests to ensure the quality of the content. In terms of process and collaboration skills, you should be well-versed in Agile methodologies, including participation in sprint planning and stand-up meetings. Effective cross-functional communication with engineers, developer relations teams, and no-code users is crucial. You should have a strong sense of user empathy and advocacy, catering to both technical and non-technical audiences. Establishing style guides and standards, and enforcing consistency in documentation will be part of your responsibilities. Experience with low-code or no-code platforms will be considered a bonus, along with engagement in open-source communities and best-practice research. Your role will involve collaborating with various teams and stakeholders to deliver high-quality technical documentation that meets the needs of the target audience. Overall, as a Technical Writer, your role will be pivotal in ensuring clear and comprehensive documentation that supports the development and usage of various products and services within the organization.,